Cisco 700 Series Administration Manual
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Summary of Contents for Cisco 700 Series
- Page 1 Cisco Headset 700 Series Administration Guide First Published: 2020-02-03 Last Modified: 2020-09-23 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
- Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...
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Page 3: Table Of Contents
About the Cisco Headset 730 Series Cisco Headsets Mobile App Connect the Cisco Headset 730 to a Bluetooth Device Deploy the Cisco Headset 700 Series on Cisco IP Phone 8800 Series Related Documentation Cisco Webex Help Center Cisco Headset 700 Series Documentation... - Page 4 Contents Get an Aggregate Summary of Your Deployed Headsets Configure Cisco IP Phones for Headsets on Cisco Unified Communications Manager Cisco Headset 700 Series Parameters on Cisco Unified Communications Manager Set Up a Group of Phones for Headsets Set Up a Single Phone for a Headset...
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Page 5: About The Cisco Headset 700 Series
Meetings, Cisco IP Phones, and Cisco Webex DX Devices. The Cisco Headset 730 comes with a USB Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices via the included 3.5 mm cable and USB-C to USB-A cable. -
Page 6: Connect The Cisco Headset 730 To A Bluetooth Device
Connect the Cisco Headset 730 to a Bluetooth Device Put the Cisco Headset 730 into pairing mode to make it discoverable to other devices. The Cisco Headset 730 can save up to eight different Bluetooth devices and maintain simultaneous connections with up to two devices at once. -
Page 7: Deploy The Cisco Headset 700 Series On Cisco Ip Phone 8800 Series
Step 3 Select your headset from the device list. The headset will appear in the device list as Cisco HS 730 followed by the last three digits of the headset serial number. Deploy the Cisco Headset 700 Series on Cisco IP Phone 8800... -
Page 8: Related Documentation
Use the following sections to obtain related information. Cisco Webex Help Center For support articles for Cisco Webex Share, Cisco Webex Teams, Cisco Webex Calling, Cisco Webex Meetings, and other Cisco Webex products, go to the following URL: Cisco Headset 700 Series Administration Guide... -
Page 9: Cisco Headset 700 Series Documentation
The Deployment Guide is located at the following URL: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-implementation-design-guides-list.html Cisco Unified Communications Manager Documentation See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/ tsd-products-support-series-home.html Cisco Webex DX Series Documentation Refer to publications that are specific to your language, model, and firmware release. - Page 10 About the Cisco Headset 700 Series Cisco Webex DX Series Documentation Cisco Headset 700 Series Administration Guide...
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Page 11: Cisco Headset 700 Series Administration On Cisco Unified Communications Manager
Headset Administration on Webex Control Hub, on page 20 Headset Management Overview This chapter assumes that you have already deployed the Cisco Headset 700 Series to your users. For more information on headset deployment see About the Cisco Headset 700 Series. -
Page 12: Activate Cisco Headset Service
Cisco Headset service should be activated on all the Unified Communications Manager nodes wherever Cisco CallManager service is already running. Ensure that you activate the Cisco Headset service on the Unified Communications Manager nodes where you want to administer headsets using the Cisco Unified CM Administration interface. -
Page 13: Prepare Your Headset Cop Files
Note Ensure that the Cisco Headset service is up and running before the COP file is installed. Ensure that the headset COP file is installed on all nodes of Unified Communications Manager. -
Page 14: Configure User Profiles For Headset Users
User Profiles get assigned to the System default headset template. You can assign them to customized templates when you configure your headset template. Procedure Step 1 From Cisco Unified CM Administration, choose User Management > User/Phone Add > User Profile. Step 2 Click Add New. Step 3 Enter a Name and Description for the user profile. -
Page 15: Firmware Management
Most phones and devices connected to the Unified Communications Manager support the Cisco Headset 500 Series and Cisco Headset 700 Series. Install the latest phone firmware release and device package before connecting your headset to a phone. When the headset first connects, it downloads the required firmware and begins the upgrade process. - Page 16 This template is displayed as System Generated Custom Headset Template in the Cisco Unified CM Administration interface. All the existing users and devices will be still associated to this custom template after the upgrade.
- Page 17 Cisco Headset 700 Series Administration on Cisco Unified Communications Manager Headset Template Management Parameter Range Default Notes Microphone Gain Softer – Louder Default Gain controls how loud the user sounds to other people on the call. Softer means users sound quiet while Louder means users sound much louder.
- Page 18 Cisco Headset 700 Series Administration on Cisco Unified Communications Manager Headset Template Management Parameter Range Default Notes Firmware Source Allow from UCM or Allow Controls the headset's firmware upgrade source. Cisco Cloud (firmware from By default, users can upgrade their headset...
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Page 19: Configure A Headset Template
Configure a Headset Template Use this procedure to configure a headset template with customized settings that you can apply to Cisco headsets. You can create a customized template or use the system-defined Standard Default Headset Template. -
Page 20: Headset Inventory Management
Headset Inventory Settings From Cisco Unified CM Administration, use the Device > Headset > Headset Inventory window to view a full list of all headsets deployed on your server. You can use this information to generate reports for all deployed headsets. -
Page 21: View Headset Inventory
• Enter a one or more search criteria into the search box and select Find. Headset Inventory Summary From Cisco Unified CM Administration, you can use the Device > Headset > Headset Inventory Summary window to view an aggregate summary of your deployed headsets in the Headset Inventory Summary window. -
Page 22: Get An Aggregate Summary Of Your Deployed Headsets
Most Cisco IP Phone 8800 Series phones connected to Cisco Unified Communications Manager support the Cisco Headset 700 Series. We recommend that you install the latest phone firmware release and device package before connecting your headset to a phone. When the headset first connects, it downloads the required firmware and begins the upgrade process. -
Page 23: Cisco Headset 700 Series Parameters On Cisco Unified Communications Manager
Cisco Headset 700 Series Administration on Cisco Unified Communications Manager Cisco Headset 700 Series Parameters on Cisco Unified Communications Manager Configuration Field Name Cisco Headset 700 Series Bluetooth Applicable (Cisco IP Phone 8845, 8851, 8861, and 8865 only) Cisco Headset 700 Series Parameters on Cisco Unified Communications... -
Page 24: Set Up A Single Phone For A Headset
Headset Administration on Webex Control Hub Check Headset Inventory in Cisco Webex Control Hub You can view and sort through individual headsets connected to Cisco Webex Teams for Windows and Mac through Webex Control Hub. Each headset page displays headset model, serial number, firmware version, connection status, and how long the headset has been connected. -
Page 25: Headset Management On Cisco Unified Communications Manager Version 12.5(1) Or Older
Cisco Software Download website, edit the file, and then upload the file on the Cisco Unified Communications Manager TFTP server. The file is a JavaScript Object Notification (JSON) file. The updated headset configuration is applied to the enterprise headsets over a 10 to 30-minute time frame to prevent a traffic backlog on the TFTP server. -
Page 26: Download The Default Headset Configuration File
Headset Management on Cisco Unified Communications Manager Version 12.5(1) or Older Download the Default Headset Configuration File For more information on the TFTP service, see the "Manage Device Firmware" chapter of the Administration Guide for Cisco Unified Communications Manager and IM and Presence Service. -
Page 27: Modify The Default Headset Configuration File
Headset Management on Cisco Unified Communications Manager Version 12.5(1) or Older Modify the Default Headset Configuration File What to do next Modify the Default Headset Configuration File, on page 23 Modify the Default Headset Configuration File Note the following as you work with the JavaScript Object Notation (JSON) file: •... - Page 28 Headset Management on Cisco Unified Communications Manager Version 12.5(1) or Older Modify the Default Headset Configuration File "value": 2 "name": "Sidetone", "access": "Both", "usageId": 34, "value": 1 "name": "Equalizer", "access": "Both", "usageId": 35, "value": 3 "modelSeries": "560", "models": [ "560", "561",...
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Page 29: Install The Default Configuration File On Cisco Unified Communications Manager
What to do next Install the default configuration file. Install the Default Configuration File on Cisco Unified Communications Manager After you edit the defaultheadsetconfig.json file, install it on Cisco Unified Communications Manager using the TFTP File Management tool. Procedure Step 1 From Cisco Unified OS Administration, choose Software Upgrades >... -
Page 30: Restart The Cisco Tftp Server
Log in to Cisco Unified Serviceability and choose Tools > Control Center - Feature Services. Step 2 From the Server drop-down list box, choose the server on which the Cisco TFTP service is running. Step 3 Click the radio button that corresponds to the Cisco TFTP service. -
Page 31: Cisco Headset 700 Series Troubleshooting
• The headset or phone firmware is incompatible. User Can't Use the Headset with a Cisco IP Phone Problem Your user has difficulty connecting or updating their Cisco Headset 700 Series to a Cisco IP Phone. Solution • Check the user's phone firmware. -
Page 32: Headsets Don't Work With Cisco Jabber
Headsets Don't Show Up in Cisco Unified Communications Manager Administration Inventory Problem Your deployed headsets connected to a Cisco IP Phone or Cisco Jabber don't show up in the Inventory page on Cisco Unified CM Administrator. Solution • Make sure your users have phone firmware 12.7(1) or later, or Cisco Jabber version 12.8 or later. -
Page 33: Update Your Headset Firmware With A Cisco Ip Phone
Highlight Cisco Headset and press Show detail. Update Your Headset Firmware on Cisco Jabber You can update your headset software on any computer running Cisco Jabber version 12.5 or later. Jabber automatically begins the update process if a new firmware release is available. -
Page 34: Check Your Headset Firmware On Cisco Jabber
Update Your Headset With the Cisco Headsets App Users can update their headsets through the Cisco Headsets mobile app. A notification appears at the top of the screen when a new firmware load is available. New firmware versions automatically appear on the app and take about 7–10 minutes to complete. -
Page 35: Submit Logs Through The Cisco Headsets App
Open the Cisco Headsets mobile app. Step 2 Select Support and tap Send Logs. The Cisco Headsets app opens your preferred email app with a new message that contains a prefilled subject line and log files attached. Step 3 Describe your problem in the email, add any other relevant attachments, and tap Send. -
Page 36: Find Your Serial Number In The Cisco Headsets App
Step 3 Highlight Cisco Headset and press Show detail. Find Your Headset Serial Number in Cisco Jabber You can find your Cisco headset serial number on Cisco Jabber for Windows and Mac, version 12.8 or later. Procedure Step 1 In Cisco Jabber, click the gear icon and select Settings >...