Cisco 6851 Series User Manual
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Cisco 6851 Series User Manual

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Cisco IP Phone 6851 Series User Guide
1 |
P a g e
Chapter 2 – Calls
Chapter 3 – Contacts
Chapter 4 – Recent Calls
Chapter 5 – Voicemail
Chapter 6 – Settings
540 Delaware Ave., PO Box 197, Palmerton, PA 18017
1.800.281.3564 | www.penteledata.net | www.ptd.net
Cisco IP Phone 6851 Series User Guide
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Summary of Contents for Cisco 6851 Series

  • Page 1 Cisco IP Phone 6851 Series User Guide Cisco IP Phone 6851 Series User Guide Chapter 1 - The Cisco 6851 Phone Page 2 Chapter 2 – Calls Page 14 Chapter 3 – Contacts Page 28 Chapter 4 – Recent Calls Page 30 Chapter 5 –...
  • Page 2 Cisco IP Phone 6851 Series User Guide CHAPTER The Cisco 6851 Phone The Cisco IP Phone 6851 Phone deliver easy-to-use, highly-secure voice communications. Figure 1: Cisco IP Phone 6851 Phone Table 1: Cisco IP Phone 6851 Phone Major Features Features...
  • Page 3 Cisco IP Phone 6851 Series User Guide Adjust the Handset Rest If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
  • Page 4 Cisco IP Phone 6851 Series User Guide Buttons and Hardware Figure 2: Cisco IP Phone 6851 Series Buttons and Features Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
  • Page 5 Cisco IP Phone 6851 Series User Guide Navigation Use the outer ring of the Navigation cluster to scroll through menus and between lines. Use the inner Select button of the Navigation cluster to select items. If a menu item has an index number, you can enter the index number with the keypad to select the item.
  • Page 6 Accessibility Features The Cisco IP Phone 6800 Series Multiplatform Phones provide accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.
  • Page 7 • Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Inline-amplifier support (handset) Cisco IP Phone handsets support third-party inline amplifiers. You attach an amplifier to the handset and cord and it sits between the handset and the IP phone.
  • Page 8 Line and feature buttons on the Cisco IP Phone Use line buttons to start, answer, or switch to a call The line and feature buttons are on the left and right sides on a particular line.
  • Page 9 Cisco IP Phone 6851 Series User Guide Hold button, Transfer button, and Conference button Allow you to use these functions on your phone. • These three large buttons are located to the right of Navigation cluster. • In this group of buttons, the Hold button is the single button in the top row.
  • Page 10 Cisco IP Phone 6851 Series User Guide Mobility-Impaired Accessibility Features Your phone comes with standard accessibility features that require little or no setup. Figure 6: Mobility-Impaired Accessibility Features Lighted buttons Allow you to access the following features: • Phone lines and intercom lines (line buttons) •...
  • Page 11 Hardware version - Version number of the Cisco IP Phone hardware. Certificate - Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.
  • Page 12 • MAC address - Unique Media Access Control (MAC) address of the phone. • Host name - Displays the current host name assigned to the phone. • Domain - Displays the network domain name of the phone. Default: cisco.com • Switch port link - Status of the switch port.
  • Page 13 Cisco IP Phone 6851 Series User Guide View the Transaction Status Procedure Step 1 Press Applications Step 2 Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status. You can view the following information: • Transaction status • Protocol...
  • Page 14 Cisco IP Phone 6851 Series User Guide CHAPTER Calls Make a Call Use your phone just like any other phone to make a call. Procedure Enter a number and pick up the handset. Make a Call with the Speakerphone Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too.
  • Page 15 Cisco IP Phone 6851 Series User Guide Before you begin Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call. Procedure Enter the emergency number and lift the handset.
  • Page 16 Cisco IP Phone 6851 Series User Guide Assign a Speed-Dial Code from the Phone Screen You can configure a speed-dial index from your phone screen. Procedure Step 1 Press Applications Step 2 Select Speed dial. Step 3 Scroll to an unassigned speed-dial index.
  • Page 17 Cisco IP Phone 6851 Series User Guide Line Monitoring/BLF/Call Pickup Working closely with other members of your team sometimes involves answering their phones. Line Monitoring, or Busy Lamp Field (BLF), allows to you set one of your unused phone lines to monitor the status of another user.
  • Page 18 Cisco IP Phone 6851 Series User Guide Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure Press the flashing red session button. If you have multiple lines on your phone, press the solid red line button first.
  • Page 19 Cisco IP Phone 6851 Series User Guide Decline a Call You can send an active or ringing call to your voicemail system or to a preset phone number. Procedure Decline a call by performing one of the following actions: • Press Decline.
  • Page 20 Cisco IP Phone 6851 Series User Guide Step 2 Dial *85 to disable Anonymous Call Block. • You will hear a prompt saying, “Your anonymous call rejection service has been deactivated”. Enable/Disable Anonymous Call Block with Message Anonymous caller will hear a message indicating anonymous callers are not allowed.
  • Page 21 Cisco IP Phone 6851 Series User Guide Step 2 Enter your voicemail PIN followed by #. Step 3 Enter the number to be blocked followed by #. • Be sure to include “1” before the 10-digit phone number. • You will hear a prompt saying, “Calls from [phone number you entered] will be blocked”.
  • Page 22 Cisco IP Phone 6851 Series User Guide If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator. Use Call Park via Assigned Line on IP Phone When you have a parking spot assigned to a line on your phone, you can send calls there and retrieve them at the click of a button.
  • Page 23 Cisco IP Phone 6851 Series User Guide You are now connected with the caller in that parking slot #. Step 3 Forward Calls You can forward incoming calls from your phone to another number. Enable Call Forward – All Calls Procedure Step 1 Lift the receiver and listen for dial tone.
  • Page 24 Cisco IP Phone 6851 Series User Guide Enable Call Forward – No Answer Procedure Step 1 Lift the receiver and listen for dial tone. Step 2 Press *92. Step 3 When prompted, enter your PIN. Step 4 Press 1. Step 5 When prompted, enter the destination phone number, starting with a 1, i.e. 1 800 555 1212.
  • Page 25 Cisco IP Phone 6851 Series User Guide Step 5 To forward all calls, press 1. • Enter forwarding destination number followed by the # sign. • You will hear, “All calls will be forwarded”. Step 6 To send all calls to your line, press 2.
  • Page 26 Cisco IP Phone 6851 Series User Guide Call Transfer – Directly to Voicemail When you want to transfer a current call to the correct person without interrupting their current call or having it ring at their desk, you can transfer the current call directly to that user’s voicemail box.
  • Page 27 Cisco IP Phone 6851 Series User Guide Multiple Lines If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you. Answer the Oldest Call First You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion calls that are in an alerting state.
  • Page 28 Cisco IP Phone 6851 Series User Guide CHAPTER Contacts Corporate Directory You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory. Dial a Contact in the Corporate Directory...
  • Page 29 Cisco IP Phone 6851 Series User Guide Edit a Contact in Your Personal Address Book Procedure Step 1 Press Contacts Step 2 Select Personal Address Book and search for an entry. Step 3 Select the entry you want to change.
  • Page 30 Cisco IP Phone 6851 Series User Guide CHAPTER Recent Calls Recent Calls List Use the Recents list to see the 180 most recent individual calls and call groups. If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.
  • Page 31 Cisco IP Phone 6851 Series User Guide Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Select the call record that you want to dial. Step 4 (Optional) Press Edit call to edit the call record. Step 5 Press Call.
  • Page 32 Cisco IP Phone 6851 Series User Guide Delete All Call Records You can delete all call history records on your phone. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Press Recents. Step 4 Select Option > delete All.
  • Page 33 Cisco IP Phone 6851 Series User Guide CHAPTER Voicemail Your Voicemail Account You can access your voice messages directly from your phone. But your administrator must set up your voicemail account, and may also set up your phone to access the voicemail system.
  • Page 34 Cisco IP Phone 6851 Series User Guide To access your voicemail from any Phone Press the voicemail soft button - From another phone, dial your phone number. Please enter you PIN followed by the # sign. - Listen for your voicemail greeting and press #.
  • Page 35 Cisco IP Phone 6851 Series User Guide CHAPTER Settings Settings Overview You can customize your phone in a number of ways: • From the menus on the phone, accessed from the Applications button. The common settings menus are: • User preferences •...
  • Page 36 Cisco IP Phone 6851 Series User Guide Audio Preferences The User preferences > Audio preferences menu allows you to customize ringtones and how you prefer to answer calls. Set Your Preferred Audio Device You can set how you want to answer the call: headset, speaker, or handset.
  • Page 37 Cisco IP Phone 6851 Series User Guide Set the Backlight Timer You can adjust the length of time that the phone screen is bright before it automatically dims. Procedure Step 1 Press Applications Step 2 Select User preferences > Screen preferences > Backlight timer.
  • Page 38 Cisco IP Phone 6851 Series User Guide Device Administration Settings You can set some other preferences from the phone in the Device administration menu. Change the Time Format You can change the current time format that the phone screen displays.
  • Page 39 Cisco IP Phone 6851 Series User Guide Set up Power Save You can put your phone into power save mode when your phone is idle. If your phone is not idle, you can't turn power save on and you see a message on the screen.

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