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IAD V300R001C07 Troubleshooting Issue Date 2012-02-29 HUAWEI TECHNOLOGIES CO., LTD.
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Notice The purchased products, services and feat ures are stipulated by the contract made bet ween Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchas e scope or the usage scope. Unless otherwis e specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...
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Table 1-2. The procedure is as follows: Log in to the web management system. For details, see the eSpace IAD Product Documentation. Choose Diagnose > System Information from the navigation tree on the left. The system information page is displayed.
Latest 10 alarms. To view more alarm information, view downloaded files. For details about how to query other system information, see the eSpace IAD Product Documentation. 1.3.2 Determining the Fault Category Upon receiving fault information, determine whether the fault is an emergency fault. If the fault is emergent, contact Huawei technical support.
Step 4 Check whether the fault is rectified. If yes, the procedure ends. If no, go to Step Step 5 Contact Huawei technical support. ----End 2.1.2 Voice Tremble Occurs During IAD Calls Symptom V oice tremble occurs during IAD calls. Cause ...
If yes, change the T38 mode to transparent transmission mode for the softswitch. If no, go to Step Step 3 Contact Huawei technical support. ----End 2.1.5 Phones Connected to IAD Cannot Make Calls to Fixed-Line Phones in a Specified Province...
Troubleshooting 2 Analy zing and Rectify ing Faults Figure 2-2 Digitmap delivered by the softswitch using MGCP Step 6 Contact Huawei technical support. ----End 2.1.6 A User Cannot Hear Other's Voice on the Phone Connected to IAD After 5 to 10 Minutes...
If no, upgrade the IAD version to the latest version. For details, see IAD upgrade guide. If yes, go to Step Step 4 Contact Huawei technical support. ----End 2.1.8 000 Is Displayed to UAP3300 Agents for Incoming Calls Symptom The PSTN analog trunk is connected to the FXO port on the OSU board of the IAD132E(T).
If yes, the procedure ends. If no, go to Step Step 4 Contact Huawei technical support. ----End 2.1.9 When the IAD Is Connected to the IMS, the Calling Number Cannot Be Correctly Displayed on Phones that are Connected to...
If yes, run the sip soft-parameter clip-mode From command to set clip-mode to From. If no, go to Step Step 2 Contact Huawei technical support. ----End 2.1.10 Incorrect SessionTimer Setting Causes the Five-Minute Disconnection Symptom When the IAD132E(T) is connected to the SoftX3000 using SIP, every call is disconnected after five minutes.
If yes, go to Step If no, replace the board with an ASID board. Step 5 Contact Huawei technical support. ----End 2.1.12 Connecting Incoming Calls Through the FXO Port on the IAD Takes as Long as 15 Seconds Symptom...
IAD Troubleshooting 2 Analy zing and Rectify ing Faults Step 4 Contact Huawei technical support. ----End 2.1.13 No Calling Number is Displayed on Phones Connected to the IAD132E(T) Symptom When a PSTN user makes a call to an intra-office user through the FXO port on the IAD132E(T), the calling number is not displayed to the intra-office user.
If no, check whether the calling side sends the calling number. No calling number is displayed on phones connected to the FXS port if the number is not sent. Step 6 Contact Huawei technical support. ----End 2.1.14 Crosstalk Occurs on Phones Connected to the IAD132E(T) Symptom The calls made from outer-office numbers to intra-office numbers can be connected properly.
If yes, connect the PC or cascaded switch to the upstream switch, because PCs or data communication devices cannot be directly connected to the IAD. If no, go to Step Step 4 Contact Huawei technical support. ----End 2.1.17 When IAD Users Make Outgoing Calls Using the IMS, the Connection Rate Is Only 10% Symptom When IAD users under the SoftCo make outgoing calls using the IMS, the connection rate is only 10%.
If yes, the procedure ends. If no, go to Step Step 4 Contact Huawei technical support. ----End 2.1.18 When the IAD Is Connected to the IMS, Users Cannot Make Calls to Each Other Symptom When the IAD is connected to the IMS, users cannot make calls to each other.
If yes, the procedure ends. If no, go to Step Step 4 Contact Huawei technical support. ----End 2.1.20 Calls Between IAD Users Are Disconnected Sometimes Symptom A SoftCo9500 and 23 IADs are connected to the external network through the PRA trunk.
If yes, the procedure ends. If no, go to Step Step 5 Contact Huawei technical support. ----End 2.1.21 One-Way Voice Symptom When making calls through the IAD, the calling party or the called party cannot hear any voice.
If yes, go to Step If no, the local device cannot hear the voice from the peer device. Check the peer device. Step 7 Contact Huawei technical support. ----End 2.1.22 No Voice Symptom The calling parties cannot hear each other.
If yes, the procedure ends. If no, go to Step Step 4 Contact Huawei technical support. ----End 2.1.24 No Prompt Tone Can Be Heard When a Phone Connected to the IAD Is Picked Up; When a User Dials the Number of the...
If yes, the IAD board is faulty. Replace the IAD board. If no, go to Step Step 3 Contact Huawei technical support. ----End 2.1.25 IAD Registration Is Successful, but Intra-Office Calls Failed Symptom IAD registration is successful, but Intra-Office calls failed.
If the problem is resolved, the procedure ends. If the problem persists, go to Step Step 4 Contact Huawei technical support engineers. ----End 2.1.27 How to deal with slow call setup? Symptom It takes a long time to set up calls initiated by phones connected to an IAD.
If the signaling is normal, go to Step If the signaling is abnormal, check the softswitch. Step 3 Contact Huawei technical support engineers. ----End 2.2 Fax and Modem Faults 2.2.1 Faxes Can Be Received but Cannot Be Sent Symptom A fax machine connected to the IAD can receive but cannot send faxes.
Cause By default, the T30 mode is configured on ZTE softswitches for ZTE IADs that use the H248 protocol. When Huawei IADs send or receive faxes using MGCP, the softswitch cannot recognize all information and the faxing fails. Proprietary protocols are used to send heartbeat messages for devices of all manufacturers, and therefore 522 message will be displayed.
Select a package from the IPFAX drop-down list box, and add the package. Step 5 Run the #mgcp soft-parameter fax-mode 711v2 mgc-type zte command to configure the faxing mode on the IAD. Step 6 If the fault persists after you perform the preceding operations, contact Huawei technical support. ----End 2.2.3 Fax Machines Connected to the Counter Work Improperly...
If yes, exceptions occur on the cable between the counter and the fax machine. You can connect the cable again. If no, go to Step Step 5 Contact Huawei technical support. ----End 2.2.4 FAX Machines Connected to the IAD Cannot Send or Receive Faxes Symptom Fax machines connected to the IAD cannot send or receive faxes.
If yes, the procedure ends. If yes, go to Step Step 4 Contact Huawei technical support engineers. ----End 2.2.6 Modem Dialing Failure Symptom Users on the IAD fail to dial up to the network (or dial the opposite modem).
Solution Ensure that the configuration of the softswitch of the user is correct. For example, for Huawei softswitch SoftX3000, deselect the no fax / no modem option in the gateway property. You can shorten the duration of the V21 timer (scope: 0s to 30s) based on the site requirements.
If yes, the procedure ends. If no, go to Step Step 4 Contact Huawei technical support. ----End 2.3.2 Port Indicator Is Off Symptom The LINK indicator of a port of the IAD is off after the network cable is connected.
If no, connect a splitter to the IAD. If yes, go to Step Step 4 Contact Huawei technical support. ----End 2.3.9 Frequent MG Disconnection Alarm Symptom The MG disconnection alarm is generated frequently. The registration status changes between Normal and Fault frequently.
If yes, the procedure ends. If no, go to Step Step 4 Contact Huawei technical support. ----End 2.3.11 How to Configure the VLAN Data on the IAD208 of the V300R001C03SPC800 Version Symptom This section describes how to configure the VLAN data on the IAD208 of the V300R001C03SPC800 version to separate voice from data.
If the VLAN is not configured on the upstream switch, you do not need to configure the VLAN data on the IAD. Step 3 If the fault persists after you perform the preceding operations, contact Huawei technical support engineers.
Step 2 Check whether the fault is rectified. If yes, the procedure ends. If no, go to Step Step 3 Contact Huawei technical support. ----End 2.3.13 IAD Cannot Register with the Softswitch Using MGCP Symptom The IAD cannot register with the softswitch using MGCP. Cause The possible causes are as follows: ...
IAD Troubleshooting 2 Analy zing and Rectify ing Faults If no, go to Step Step 5 Contact Huawei technical support. ----End 2.3.14 Card Swiping Process Takes Long Time on the POS Device Connected to the IAD208E(M) Symptom Network: POS-IAD208E(M)-SoftCo9500-SBC-IMS The point of sale (POS) device connected to the IAD takes 30 to 40 seconds to complete the card swiping process.
If the local switch is disabled, go to Step Step 4 Contact Huawei technical support engineers. ----End 2.3.16 Why outgoing calls cannot be made when the IAD connects to the IMS? Symptom IAD users cannot make calls through the IMS.
Step 4 Check whether the fault is rectified. If yes, the procedure ends. If yes, go to Step Step 5 Contact Huawei technical support engineers. ----End 2.3.17 Two Cascaded IAD132E(T)s Cannot Ping Each Other Symptom Two cascaded IAD132E(T)s cannot ping each other. Cause The possible causes are as follows: ...
Step 4 Check whether the fault is rectified. If yes, the procedure ends. If no, go to Step Step 5 Contact Huawei technical support. ----End 2.3.19 IAD Cannot Register with the SoftX3000 Symptom The IAD cannot register with the SoftX3000. Cause The possible causes are as follows: ...
Step 7 Check whether the fault is rectified. If yes, the procedure ends. If no, go to Step Step 8 Contact Huawei technical support. ----End 2.3.20 Port on the IAD208E(M) Is Locked Symptom A port on the IAD is locked. Cause The possible causes are as follows: ...
If no, replace the user line. If yes, go to Step Step 5 Contact Huawei technical support. ----End 2.3.21 Two IADs on the Same VLAN Cannot Ping Each Other, and the Phone Does Not Ring When a User Under One IAD Makes a...
If yes, the procedure ends. If no, go to Step Step 5 Contact Huawei technical support. ----End 2.3.22 Unable to Run Commands Symptom The commands can be entered but cannot be run. Whenever a command is run, a message is displayed indicating that the system is busy and the command cannot be run.
IP address of the FTP server is correct. If the fault still exists with the preceding factors excluded, the fault may be caused by system exceptions. Contact Huawei technical support. For details, see 1.3.5 Contacting Technical Support.
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Only one port can be set to the monitoring port on a switch. This port cannot monitor itself. The method for setting mirror ports on switches varies according to the switch type. Huawei Quidway S3000 is used as an example.
Run dialog box, and enter the user name root and password (admin by default). − Local serial port mode: For details, see the eSpace IAD Product Documentation. 4.2.2 How Do I Log In to the IAD If I Forget the Password...