1. Manuals
  2. Brands
  3. Dell Manuals
  4. Touch Panel
  5. C8621QT
  6. User manual

Dell C8621QT User Manual

Hide thumbs Also See for C8621QT:
Table of Contents

Quick Links

Dell C8621QT
User's Guide
Model: C8621QT
Regulatory model: C8621QTt
Table of Contents
loading

Related Manuals for Dell C8621QT

Summary of Contents for Dell C8621QT

  • Page 1 Dell C8621QT User’s Guide Model: C8621QT Regulatory model: C8621QTt...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Using the On-Screen Display (OSD) Menu ....38 Dell Web Management for Displays ..... . . 51...
  • Page 4 FCC Notices (U.S. only) and Other Regulatory Information ..64 Contacting Dell ........64 Setting Up Your Display .

  • Page 5: About Your Display

    Package Contents Your display ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your display. Some features may not be available in certain countries.
  • Page 6 Remote control holder Wire Saddle x 3 Stylus nib x 2 Power cable (varies by country) Power cable for connecting Optiplex system to display (see Optiplex (Optional)) USB 3.1 upstream cable (enables the USB ports on the display) DP cable (DP to DP) USB Type-C cable HDMI cable About Your Display...

  • Page 7: Product Features

    Quick Setup Guide Product Features The Dell C8621QT display has an active matrix, thin film transistor (TFT), liquid crystal display (LCD), and LED backlight. The display features include: • 217.427 cm (85.60 in.) active area display (Measured diagonally) 3840 x 2160 (16:9 aspect ratio) resolution, plus full-screen support for lower resolutions.

  • Page 8: Identifying Parts And Controls

    Identifying Parts and Controls Front view Label Description Screen drop down touch key IR Lens Power on/off button Power LED indicator OSD Launcher touch key (For more information, see Operating the Display) About Your Display...
  • Page 9 Optiplex holder Use to hold a Micro Form Factor Optiplex PC. Serial number, Service Tag label, and Website Refer to this label if you need to contact Dell for technical support. Barcode, serial number, and Service Tag label Regulatory label List of approved regulatory labels.
  • Page 10 Side View Label Description HDMI 1 connector HDMI 2 connector Connect your computer with HDMI cable. HDMI 3 connector HDMI 4 connector DP connector Connect your computer with DP cable. USB Type-C/DisplayPort Connect to your computer using the USB Type-C cable. The USB 3.1 Type-C port offer the fastest transfer rate and the alternate mode with DP 1.2 support the maximum resolution of 3840 x 2160 at 60 Hz, PD 20 V/4.5 A, 15 V/3 A,...
  • Page 11 USB 3.1 upstream ports Connect the USB cable that comes with your display to the computer. Once this cable is connected, you can use the USB downstream connectors on the display and the touch screen function on the display. NOTE: Refer to section on “Input sources and USB pairing”.

  • Page 12: Display Specifications

    Display Specifications Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 16:9 Viewable image dimensions Diagonal 217.427 cm (85.60 in.) Active Area Horizontal 1895.04 mm (74.60 in.) Vertical 1065.96 mm (41.97 in.) Area 2020036.84 mm (3130.96 in.
  • Page 13 Touch Type InGlass Touch Technology Input Method Bare finger and stylus Interface USB HID Compliant Up to 20 points touch Touch point Up to 4 pens NOTE: Touch Pen and Eraser differentiation ready (functionality subject to application). Support OS Version Touch Eraser Windows...
  • Page 14 Speaker Specifications Speaker rated power 2 x 20 W Frequency Response 120 Hz - 20 kHz Impedance 8 ohm Resolution Specifications Horizontal scan range 30 kHz to 140 kHz (DP/HDMI) Vertical scan range 24 Hz to 75 Hz (DP/HDMI) Maximum preset resolution 3840 x 2160 at 60 Hz Video display capabilities 480p, 576p, 720p, 1080i, 1080p, 2160p...
  • Page 15 Electrical Specifications Video input signals • Digital video signal for each differential line Per differential line at 100 ohm impedance • DP/HDMI/USB Type-C signal input support Input voltage/ frequency/current 100-240 VAC / 50 or 60 Hz ± 3 Hz / 7.0 A (maximum) Output voltage/ frequency/current 100-240 VAC / 50 or 60 Hz ±...
  • Page 16 Environmental Characteristics Compliant Standards • ENERGY STAR certified Monitor • RoHS Compliant Temperature Operating 0°C to 40°C (32°F to 104°F) Non-operating –20°C to 60°C (–4°F to 140°F) Humidity Operating 10% to 80% (non-condensing) Non-operating 5% to 90% (non-condensing) Altitude Operating 5,000 m (16,404 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum) Thermal dissipation...
  • Page 17 The OSD operates only in the normal operation mode. If you press any button in the active-off mode, the following message is displayed: Dell 86 Monitor No HDMI 1 signal from your device. Press any key on the keyboard or move the mouse or wake it up.
  • Page 18 Pin Assignments DP connector Pin number 20-pin side of the connected signal cable ML3(n) ML3(p) ML2(n) ML2(p) ML1(u) ML1(p) ML0(n) ML0(p) CONFIG1/(GND) CONFIG2/(GND) AUX CH (p) DP_Cable Detect AUX CH (n) Hot Plug Detect +3.3 V DP_PWR About Your Display...
  • Page 19 USB Type-C port Signal Signal SSTXp1 SSRXp1 SSTXn1 SSRXn1 VBUS VBUS SBU2 SBU1 VBUS VBUS SSRXn2 SSTXn2 SSRXp2 SSTXp2 About Your Display...
  • Page 20 HDMI connector Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...
  • Page 21 RS232 connector Pin number 9-pin side of the connected signal cable Not Used Not Used About Your Display...
  • Page 22 RJ-45 connector Pin number 12-pin side of the connected signal cable LED2_Y+ LED2_Y- LED2_G+ LED2_G- About Your Display...
  • Page 23 Universal Serial Bus (USB) This section gives you information about the USB ports available on your display. Your computer has the following USB ports: • 3 USB 3.1 upstream • 4 USB 3.1 downstream (1 USB charging port) NOTE: The display’s USB ports work only when the display is on or in the power save mode. If you turn off the display and then turn it on, the attached peripherals may take a few seconds to resume normal functionality.

  • Page 24: Plug-And-Play

    During the LCD display manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on LCD Display Pixel Policy, see Dell support site at: http:// www.dell.com/support/monitors.

  • Page 25: Setting Up The Display

    Setting Up the Display Connecting Your Display WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. To connect your display to the computer: 1. Turn off your computer. 2. Connect the HDMI/DP/USB Type-C/USB cable from your display to the computer. 3.
  • Page 26 • Slide Optiplex holder back into display. External PC connection Connecting the USB cable NOTE: Refer to section on input source and USB pairing. Setting Up the Display...
  • Page 27 Connecting the HDMI cable HDMI HDMI Connecting the DP cable Connecting the USB Type-C cable USB Type-C USB Type-C Setting Up the Display...
  • Page 28 Connecting the Optiplex Connecting the HDMI cable USB 1 HDMI 1 Connecting the DP cable USB 3 Setting Up the Display...

  • Page 29: Wall Mounting

    • Do not attempt to wall mount the Touch Display by yourself. it should be installed by qualified installers. • Recommended Wall Mount for this Display is can be found in the Dell support website at dell.com/support. NOTE: For use only with UL or CSA or GS-listed wall mount bracket with minimum weight/load bearing capacity of the product.

  • Page 30: Remote Control

    Remote Control 4. Left Press to move the selection left in OSD menu. 5. Down Press to move the selection down in OSD menu. 6. Menu Press to turn on the OSD menu. 7. Brightness - Press to decrease the Brightness. 8.
  • Page 31 Inserting the batteries in the remote control The remote control is powered by two 1.5 V AAA batteries. To install or replace batteries: 1. Press and then slide the cover to open it. 2. Align the batteries according to the (+) and (–) indications inside the battery compartment.
  • Page 32 Operating range of the remote control Point the top of the remote control toward the LCD display’s remote sensor during button opera- tion. Use the remote control within a distance of about 7 m from remote control sensor or at a hori- zontal and vertical angle of within 22.5°...

  • Page 33: Magnet Warning Statement

    Magnet Warning Statement Avoid interference with pacemakers. Maintain a minimum of 15 cm (6 in.) between product and pacemakers to avoid potential interference, as recommended by manufacturers and the independent research group. If you have any reason to suspect that your product is interfering with a pacemaker or other medical device, distancing the stylus away immediately and contact the manufacturer of the pacemaker or medical device for guidance.
  • Page 34 Erase nib Stylus writing nib and The smaller diameter tip is meant for writing on the display screen. Hold the stylus similar as to how one would hold a white board marker. The bigger diameter tip is recognized as an erasing feature, it works similar to how a pencil with an eraser end functions.

  • Page 35: Operating The Display

    Operating the Display Turning on the Display Press the Power button to turn the display On and Off. The white LED indicates the display is On and fully functional. A glowing white LED indicates DPMS Power Save Mode. Touch OSD Launcher This display comes with a touch OSD functionalities.

  • Page 36: Using The Touch Control Launcher

    Using the Touch Control Launcher Use the touch control icons on the front of the display to adjust the characteristics of the image being displayed. As you use these icons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.

  • Page 37: Using The Osd Lock Function

    Using the OSD lock function 1. Press the OSD launcher touch key. 2. Touch and hold for 5 seconds. you can see following select option: Dell 86 Monitor Select Option: C8621QT The following table describes the touch control icons: Options Description Use this icon to lock OSD menu function.

  • Page 38: Using The On-Screen Display (Osd) Menu

    3. Touch and hold for 5 seconds, touch to unlock. Dell 86 Monitor Select Option: C8621QT Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: Any changes you make using the OSD menu are automatically saved if you move to another OSD menu, exit the OSD menu, or wait for the OSD menu to disappear.
  • Page 39 Use the Back icon to go back to the previous menu. Back Touch OSD Control Icon Menu and Description Submenus Brightness/ Use this menu to activate Brightness/Contrast adjustment. Contrast Dell 86 Monitor Brightness/Contrast Input Source Color Display Audio Menu Personalize Others Brightness Brightness adjusts the luminance of the backlight (minimum 0;...
  • Page 40 Icon Menu and Description Submenus Input Source Use the Input Source menu to select between different video inputs that are be connected to your display. Dell 86 Monitor Brightness/Contrast USB Type-C Input Source Color HDMI 1 HDMI 2 Display Audio...
  • Page 41 Icon Menu and Description Submenus Color Use the Color menu to adjust the color setting mode. Dell 86 Monitor Brightness/Contrast Input Source Color Preset Modes Standard Input Color Format Display Audio Reset Color Menu Personalize Others Preset Modes When you select Preset Modes, you can choose Standard, ComfortView, Color Temp.
  • Page 42 • RGB: Select this option if your display is connected to a computer (or DVD player) using the HDMI, DP or USB Type-C cable. • YPbPr: Select this option if your DVD player supports only YPbPr output. Dell 86 Monitor Brightness/Contrast Input Source Color...
  • Page 43 Icon Menu and Description Submenus Display Use the Display menu to adjust image. Dell 86 Monitor Brightness/Contrast Input Source Color Aspect Ratio Wide 16:9 Display Sharpness Audio Reset Display Menu Personalize Others Aspect Ratio Adjust the image ratio to Wide 16:9, 4:3 or 5:4.
  • Page 44 Submenus Menu Select this option to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen, and so on. Dell 86 Monitor Brightness/Contrast Input Source Language English Color...
  • Page 45 Icon Menu and Description Submenus Personalize Dell 86 Monitor Brightness/Contrast On During Active Power Button LED Input Source USB-A Charging O During Standby Color USB-C Charging O During Power O Monitor Sleep Display Screen Drop Down Level Audio 1/2 screen...
  • Page 46 Menu and Description Submenus Wake On Select On to turn on this feature. Touch Reset Restores shortcut keys to factory defaults. Persona- lization Other Dell 86 Monitor Display Info Brightness/Contrast DDC/CI Input Source HDMI CEC LCD Conditioning Color Display Firmware M2T101...
  • Page 47 Submenus Helps reduce minor cases of image retention. Depending on the Conditioning degree of image retention, the program may take some time to run. Select On to start the process. Dell 86 Monitor Brightness/Contrast Display Info Input Source DDC/CI Color...
  • Page 48 OSD Warning Messages When the display does not support a particular resolution mode, you can see the following message: Dell 86 Monitor The current input timing is not supported by the monitor display. Please change your input timing to 3840 x 2160, 60Hz or any other monitor listed timing as per the monitor specifications.
  • Page 49 If you press any button other than the power button, the following messages will appear depending on the selected input: Dell 86 Monitor No HDMI 1 signal from your device. Press any key on the keyboard or move the mouse or wake it up.
  • Page 50 Dell 86 Monitor No HDMI 4 Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/C8621QT C8621QT Dell 86 Monitor No DP Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/C8621QT C8621QT Dell 86 Monitor No USB Type-C Cable The display will go into Power Save Mode in 4 minutes.

  • Page 51: Dell Web Management For Displays

    Touch and hold the touch key 5 on the front panel for 4 seconds to turn off , A network icon appears and is shown on the center for 4 seconds. To access the Dell Display Web Management tool you need to set the IP Addresses for your computer and the display.
  • Page 52 2. In the computer’s IP Properties tab, specify an IP Address by selecting Use the following IP Address and enter the following values: For IP Address: 10.0.50.101 and for Subnet Mask: 255.0.0.0 (leave all other entries as blanks). 3. The IP Address configuration would now look like this: Configure notebook IP Address to Monitor IP Address 10.0.50.101...
  • Page 53 3. The Home page opens: 4. Click Network Settings tab to see the network settings. Operating the Display...
  • Page 54 5. Click Display Control to see the display’s status. 6. Update Firmware. You can download the latest drivers from the Dell Support website at www.dell.com/support. 7. Upgrade firmware page and wait for 30 seconds. Operating the Display...
  • Page 55 8. Finished. Click on button to proceed after 8 seconds. 9. Click Security to set a password. 10. Click Crestron to control interface. Operating the Display...

  • Page 56: Troubleshooting

    While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen. Dell 86 Monitor No HDMI 1 Cable The display will go into Power Save Mode in 4 minutes.
  • Page 57 Dell 86 Monitor No HDMI 3 Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/C8621QT C8621QT Dell 86 Monitor No HDMI 4 Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/C8621QT C8621QT...

  • Page 58: Built-In Diagnostics

    If your display screen remains blank after you use the previous procedure, check your video controller and computer, because your display is functioning properly. Built-in Diagnostics Your display has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your display, or with your computer and video card.

  • Page 59: Common Problems

    • Relocate the display and test in another room. Missing Pixels LCD screen has • Cycle power on-off. spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Display Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/monitors. Stuck-on Pixels LCD screen has • Cycle power On-Off. bright spots • Pixel that is permanently off is a natural defect that can occur in LCD technology.

  • Page 60: Product Specific Problems

    • Restart the computer in safe mode. Safety Related Visible signs of • Do not perform any troubleshooting steps. Issues smoke or sparks • Contact Dell immediately. Intermittent Display • Ensure that the video cable connecting the display to Problems malfunctions on the computer is connected properly and is secure.
  • Page 61 • If the Notebook requires a >90 W power adaptor, it and so on may not charge with the USB Type-C connection. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. • Ensure that the USB Type-C cable is not damaged.

  • Page 62: Touchscreen Problems

    Touchscreen Problems Specific What You Possible Solutions Symptoms Experience • Use the Dell provided USB cable to connect your computer. • Make sure the power cable has a ground pin. Touch function • Unplug and replug the power cable to allow Touch report miss alignment or initialization of the touch module.

  • Page 63: Ethernet Problems

    Ethernet Problems Specific What You Possible Solutions Symptoms Experience Ethernet not Dell Web • Ensure that the Network cable connecting the Display working Management for is properly secured. Displays Webpage • Touch the icon 5 on the screen for 4 seconds to turn...

  • Page 64: Appendix

    Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

  • Page 65: Setting Up Your Display

    2. After installing the drivers for your graphics adapter, attempt to set the resolution to 3840 x 2160 again. NOTE: If you are unable to set the resolution to 3840 x 2160, please contact Dell to inquire about a graphics adapter that supports these resolutions.
  • Page 66 Non-Dell computer In Windows 7, Windows 8 or Windows 8.1: 1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Personalization. 3. Click Change Display Settings.

  • Page 67: Maintenance Guidelines

    Maintenance Guidelines Cleaning Your Display WARNING: Before cleaning the display, unplug the display power cable from the electrical outlet. CAUTION: Read and follow the Safety Instructions before cleaning the display. For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your display: • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.

Table of Contents