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Dell EMC Integrated Data Protection Appliance DP4400 Service Manual

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Dell EMC Integrated Data Protection
Appliance DP4400
Version 2.4
Service Procedures Guide
302-005-681
REV. 01
Table of Contents
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Summary of Contents for Dell EMC Integrated Data Protection Appliance DP4400

  • Page 1 Dell EMC Integrated Data Protection Appliance DP4400 Version 2.4 Service Procedures Guide 302-005-681 REV. 01...
  • Page 2 MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. USE, COPYING, AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners. Published in the USA.

  • Page 3: Table Of Contents

    Identifying a failed DIMM from the ACM ........36 Disconnect the power cords and I/O cables........38 Extend the system from the cabinet..........38 Remove the system cover............. 38 Remove mid hard drive tray............39 Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...
  • Page 4 Verifying successful NIC replacement from the ACM ....59 Start up the IDPA..................59 Start up the IDPA from Dell server..........59 Start up the IDPA from iDRAC............59 Document references for IDPA Service video resources Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 5: Prepare For Assembly Replacement

    CHAPTER 1 Prepare for assembly replacement This chapter contains the following topics: Hardware replacement overview................6 Memory optimized (independent channel) mode..........6 Product serial number tag..................6 Shut down the IDPA.....................7 Troubleshooting shutdown of the DP4400............8 Prepare for assembly replacement...

  • Page 6: Hardware Replacement Overview

    You can identify your system using the unique product serial number tag (PSNT). The PSNT is attached to the rear of the system. This information is used to route support calls to the appropriate personnel. Figure 1 Product serial number tag Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 7: Shut Down The Idpa

    Prepare for assembly replacement Note The PSNT may contain multiple serial number stickers. The serial number for the DP4400 is on a white sticker that has a part number starting with 900 printed on it. Shut down the IDPA You can shut down the IDPA appliance from the ACM console. Before you begin Ensure that there are no backup jobs running on the Avamar Backup Server.

  • Page 8: Troubleshooting Shutdown Of The Dp4400

    -e true -m noAction 14. Use the vSphere Client or the ESXi host to shut down all of the ESXi hosts. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 9: Remove And Replace Assemblies

    CHAPTER 2 Remove and replace assemblies This chapter contains the following topics: Safety instructions..................... 10 Using the ACM Health dashboard to monitor the DP4400........10 Remove and replace power supply..............11 Hard drive replacement overview................17 Remove front and rear hard drives..............20 Remove internal hard drives................25 Remove...

  • Page 10: Safety Instructions

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 11: Remove And Replace Power Supply

    Remove and replace assemblies Figure 2 IDPA DP4400 web user interface Remove and replace power supply Power supply units The power supply unit (PSU) is an internal hardware component which supplies power to the components in the system. Your system supports two 1100 W Mixed Mode HVDC PSUs. You do not need to shut down the system to replace a power supply unit.
  • Page 12 Power supply unit indicator codes AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator. The indicator shows whether power is present or a power fault has occurred. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...
  • Page 13 Remove and replace assemblies Figure 3 AC PSU status indicator 1. AC PSU status indicator/handle This table describes the AC PSU status indicators and what condition is the PSU when the power indicator light is green, blinking green, blinking amber, and when it is not lit. Table 3 AC PSU status indicator codes Power indicator Condition...

  • Page 14: Remove And Replace A Power Supply

    | 1 | Failed| Fault | PWR SPLY,750W,RDNT,ARTESYN| 00.1B.53 | 2 | OK | Single | PWR SPLY,750W,RDNT,ARTESYN| 00.1B.53 In this example, power supply 1 is identified as failed and should be replaced. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...
  • Page 15 Remove and replace assemblies Remove the power supply unit Before you begin CAUTION The system needs one power supply unit (PSU) for normal operation. Since the DP4400 is a power-redundant system, remove and replace only one PSU at a time in a system that is powered on. 1.
  • Page 16 | 1 | OK | Full | PWR SPLY,1100W,RDNT,ARTESYN| 00.1B.53 | 2 | OK | Full | PWR SPLY,1100W,RDNT,ARTESYN| 00.1B.53 2. Verify that the status for both power supplies is "OK". Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 17: Hard Drive Replacement Overview

    Remove and replace assemblies Hard drive replacement overview Hard drives Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots. You do not need to shut down the system to replace a hard drive. CAUTION Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host...
  • Page 18 Hard drive indicator codes Each hard drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the hard drive. The activity Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...
  • Page 19 Remove and replace assemblies LED indicator indicates whether the hard drive is currently in use or not. The status LED indicator indicates the power condition of the drive. Figure 6 Hard drive indicators 1. hard drive activity LED indicator 2. hard drive status LED indicator 3.

  • Page 20: Identifying A Failed Disk From The Acm

    12-13 are installed in the rear panel. For the DP4400 8-24 TB configuration, hard drives 0-3 are installed in the front panel, and hard drives 12-13 are installed in the rear panel. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 21: Remove The Front Bezel To Access Front Panel Hard Drives

    Remove and replace assemblies You must remove the front bezel to access the drives in the front panel. Remove the front bezel to access front panel hard drives The procedure to remove the front bezel with the LCD panel and the front bezel without the LCD panel is the same.

  • Page 22: Install The Hard Drives

    CAUTION To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 23: Install The Front Bezel

    Remove and replace assemblies CAUTION When a replacement hot swappable hard drive is installed and the system is powered on, the hard drive automatically begins to rebuild. Ensure that the replacement hard drive is blank or contains data that you wish to overwrite. Any data on the replacement hard drive is immediately lost after the hard drive is installed.

  • Page 24: Verifying Successful Disk Replacement From The Acm

    | 17| Online| OK NS01 | 10.69TB | None | 0% 3. Verify the state for all disks is "Online," and that the status for all disks is "OK". Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 25: Remove Internal Hard Drives

    Remove and replace assemblies Remove internal hard drives Extend the system from the cabinet This procedure is used to extend the system from the cabinet so that the system cover can be removed to access the internal FRU components, or used in removing the system from the cabinet.

  • Page 26: Remove Hard Drive Carrier From The Mid Hard Drive Tray

    2. Press the release tab on the hard drive tray and lift the hard drive carrier handle upward to disengage the hard drive from the backplane. 3. Hold the hard drive carrier handle and lift the hard drive carrier out of the hard drive tray. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 27: Replace A Hard Drive In The Mid Hard Drive Tray

    Remove and replace assemblies Figure 13 Removing hard drive carrier from the mid hard drive tray 4. If you are not immediately replacing the hard drive, insert a blank in the empty hard drive slot to maintain proper system cooling. Replace a hard drive in the mid hard drive tray Before you begin Procedure...
  • Page 28 To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. CAUTION Mixing hard drive carriers from previous generations of PowerEdge servers is not supported. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 29: Install The System Cover

    Remove and replace assemblies CAUTION When a replacement hot swappable hard drive is installed and the system is powered on, the hard drive automatically begins to rebuild. Ensure that the replacement hard drive is blank or contains data that you wish to overwrite. Any data on the replacement hard drive is immediately lost after the hard drive is installed.

  • Page 30: Slide The System Into The Cabinet

    Procedure 1. Log in to the ACM command line by using SSH. for the user, and use the common password for the appliance. root Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 31: Remove Fans

    Remove and replace assemblies 2. Type the following command: # showfru disk acme-dp4400-ACM:~ # showfru disk Collecting Data.... ________________________________________________________________ | ID| State | Status| FW Version| Capacity| Operation| OpStatus| |===============================================================| | 0 | Online| OK NS01 | 10.69TB | None | 0% | 1 | Online| OK NS01...

  • Page 32: Extend The System From The Cabinet

    2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 33: Remove The Cooling Fan

    Remove and replace assemblies Figure 19 Removing the system cover Remove the cooling fan The procedure for removing standard and high performance fans is identical. Before you begin WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock.

  • Page 34: Install The Cooling Fan

    2. Verify the status for all fans is "OK". Install the system cover Procedure 1. Align the tabs on the system cover with the guide slots on the system. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 35: Slide The System Into The Cabinet

    Remove and replace assemblies 2. Push the system cover latch down. The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position.

  • Page 36: Dimm Remove And Replace

    The DD4400 system has 24 memory slots distributed across two memory channels. The following figure shows the physical layout of the memory slots. The bottom of the image represents the front of the cabinet. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...
  • Page 37 Remove and replace assemblies Figure 24 DIMM slot configuration The following tables lists the memory channel mapping, and the DIMM configuration for each capacity point. Table 7 DIMM memory channel mapping Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 A1 + A7 A2 + A8 A3 + A9...

  • Page 38: Disconnect The Power Cords And I/O Cables

    2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 39: Remove Mid Hard Drive Tray

    Remove and replace assemblies 3. Hold the cover on both sides, and lift the cover away from the system. Figure 26 Remove System cover Remove mid hard drive tray Follow the following procedure to remove the middle hard drive tray. Before you begin CAUTION The hard drive tray is hot to touch for some time after the system has been...

  • Page 40: Remove The Memory Module

    The procedure for installing a memory module and NVDIMM-N is identical. Before you begin Follow all safety guidelines. Ensure that you where an ESD wrist strap when handling DIMMs and other internal components. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...
  • Page 41 Remove and replace assemblies CAUTION Ensure that you install the NVDIMM-N battery if you are using NVDIMM-N. CAUTION To prevent data loss and potential damage to your system, ensure that your system, LEDs on system, LEDs on NVDIMM-N and LEDs on NVDIMM-N battery are turned off before installing the NVDIMM-N battery.

  • Page 42: Install The Mid Hard Drive Tray

    4. Lower the hard drive tray handles to lock the hard drive tray in place. 5. Connect all the cables to the hard drive backplane. Figure 30 Installing the mid hard drive tray Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 43: Install The System Cover

    Remove and replace assemblies Install the system cover Procedure 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down. The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place.

  • Page 44: Connect The I/O Cables And Power Cords

    | B2| OK | Samsung | M393A4K40BB2-CTD| 3632553D| 32768 MB| | B3| OK | Samsung | M393A4K40BB2-CTD| 36325451| 32768 MB| | B4| OK | Samsung | M393A4K40BB2-CTD| 36324988| 32768 MB| Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 45: M2 Memory Remove And Replace

    Remove and replace assemblies 2. Verify that the status for all DIMMs is "OK". M2 memory remove and replace M2 memory is not hot-swappable and requires a system shutdown. Identifying a failed M.2 from the ACM If an M.2 is suspected of failing, you can check the web UI or use the FRU command line verification from the ACM.

  • Page 46: Extend The System From The Cabinet

    2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Figure 34 Remove System cover Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 47: Replace An M.2 Module

    Remove and replace assemblies Replace an M.2 module The M.2 modules are installed on the BOSS card, which is installed on expansion card riser 1. The BOSS card is removed from the expansion card riser so that the M.2 modules can be accessed. Remove BOSS card from expansion card riser 1 Procedure 1.
  • Page 48 1. Pull the expansion card latch out of the slot. 2. Hold the BOSS card by its edges, and align the card edge connector with the expansion card connector on the riser. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 49: Install The System Cover

    Remove and replace assemblies 3. Insert the BOSS card edge connector firmly into expansion card slot 3 until the card is fully seated. 4. Push the expansion card latch into the slot. Figure 38 Installing the BOSS card in expansion card riser 1 Install the system cover Procedure 1.

  • Page 50: Connect The I/O Cables And Power Cords

    _____________________________________ | ID | State| Status| FW Version | |====================================| | BOSS-S1| 0 | OK | 2.5.13.2008| ________________________________________________________________ | ID | State | Status| FW Version| Capacity| Operation| OpStatus| Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 51: Remove And Replace Nic Cards

    Remove and replace assemblies |===============================================================| | 0-0| Online| OK | N201DL43 | 111.79GB| None | 0% | 1-1| Online| OK | N201DL43 | 111.79GB| None | 0% 2. Verify that the status for the BOSS card is "OK". Verify that the state for both M.2 cards is "Online"...

  • Page 52: Disconnect The Power Cords And I/O Cables

    Figure 41 Release and extend system from cabinet Remove the system cover Procedure 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 53: Nic Indicator Codes

    Remove and replace assemblies 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Figure 42 Remove System cover NIC indicator codes Each NIC on the back panel has indicators that provide information about the activity...

  • Page 54: Remove The Rear Hard Drive Cage

    (NDC) to the system board. 3. Hold the NDC by the edges on either side of the touch points, and lift to remove it from the connector on the system board. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 55: Install The Network Daughter Card

    Remove and replace assemblies 4. Slide the NDC towards the front of the system until the Ethernet connectors are clear of the slot in the back panel. Figure 45 Removing the network daughter card Install the network daughter card Procedure 1.

  • Page 56: Install The Rear Hard Drive Cage

    1. Unpack the network interface card and prepare it for installation. Note For instructions, see the documentation accompanying the card. 2. Pull the expansion card latch. 3. If installed, remove the filler bracket. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 57: Install The System Cover

    Remove and replace assemblies Note Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

  • Page 58: Slide The System Into The Cabinet

    This procedure is used to connect the peripherals and power to the system. Procedure 1. Using the connection information recorded on the labels, connect the I/O cables to the system. 2. Plug the power cords into the power supplies. Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 59: Verifying Successful Nic Replacement From The Acm

    2. Verify that the status information for the NIC matches the information shown in the example output. Start up the IDPA You can start the IDPA from the Dell server through iDRAC. Start up the IDPA from Dell server Switch on the power button on the Dell server.
  • Page 60 Remove and replace assemblies Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 61: Document References For Idpa

    Document references for IDPA The IDPA documentation set includes the following publications: Integrated Data Protection Appliance DP4400 Installation Guide Instruction for installing the IDPA DP4400 hardware. Integrated Data Protection Appliance Getting Started Guide Explains how to perform initial IDPA configuration tasks and how to get started with basic functionality like backup and restore.
  • Page 62 Document references for IDPA Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

  • Page 63: Service Video Resources

    Service video resources You can obtain additional service video training and information at https:// education.emc.com. Videos include: Integrated Data Protection Appliance (IDPA) DP4400 CRU Maintenance Power Supply Replacement Integrated Data Protection Appliance (IDPA) DP4400 CRU Maintenance Power Front Drive Replacement Integrated Data Protection Appliance (IDPA) DP4400 CRU Maintenance Power Mid-Drive Replacement Integrated Data Protection Appliance (IDPA) DP4400 CRU Maintenance Power...
  • Page 64 Service video resources Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide...

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