Table of Contents
Table of Contents
Troubleshooting
Related Manuals for RCA Thomson CABLE MODEM
Summary of Contents for RCA Thomson CABLE MODEM
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Page 1: Cable Modem
Internet On/Off Message Cable PC Link Internet Cable Activity Link CABLE MODEM... - Page 2 CAUTION Disconnect power before servicing. DOCSIS (DCMXX5) or EURO-DOCSIS (TCMXX0) Compliant The DOCSIS product (model number - - “5”) is designed according to DOCSIS specifications. The Euro-DOCSIS product (model number that ends in “0”) is designed according to Euro-DOCSIS Specifications but can also receive DOCSIS signals (U.S. standards used by some cable operators in Europe), if the received frequencies are between 112 - 858 MHz.
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Page 3: Table Of Contents
Table of Contents Introduction ... 2 Cable Modem Features ... 2 What’s on the CD-ROM ... 2 Accessing the Diagnostics Display through the CD-ROM ... 2 Computer Requirements ... 3 Cable Modem Overview ... 4 What the Modem Does ... 4 What the Modem Needs to Do Its Job ... -
Page 4: Introduction
Introduction Cable Modem Features • DOCSIS models are capable of receiving data at rates of up to 30Mbps second). • Euro-DOCSIS models are capable of receiving data at rates of up to 38Mbps per second). • Able to send and receive data over the cable line •... -
Page 5: Computer Requirements
Please note that before this page can be displayed, your PC must receive an IP address assignment from the Cable company’s server, over the cable network. You may want to “bookmark” the IP address in your browser after the diagnostics page is displayed. Computer Requirements Personal computer with the following minimum system requirements (note that the minimum requirements may vary by cable company):... -
Page 6: Cable Modem Overview
Introduction Placing the Rubber Feet on the Cable Modem A set of rubber pads have been packaged with your modem. These pads (or "feet") can be attached to keep the modem from sliding around on your desktop. Attach the pads to the four posts on the bottom of the modem. Cable Modem Overview Computer This illustration shows a cable company that offers DOCSIS-compliant or... -
Page 7: What The Modem Needs To Do Its Job
What the Modem Needs to Do Its Job • The Right Cable Company: Make sure your local cable company provides data services that use cable industry-standard DOCSIS or Euro-DOCSIS technology compatible with your cable modem. • The Internet Service Provider (ISP): Your cable company provides you access to an Internet Service Provider (ISP). -
Page 8: Important Information
Before You Begin Please verify the following with the cable company: • The cable service to your home supports DOCSIS-compliant or EuroDOCSIS-compliant two- way modem access. • Your Internet account has been set up. • You have a cable outlet near your PC and it is ready for cable modem service. Note: It is important to supply power to the modem at all times. -
Page 9: Connecting The Cable Modem
Connecting the Cable Modem to a Single Computer This section of the manual explains how to connect your cable modem to the USB or Ethernet port on your computer and install the necessary software. Please refer to figure 1 to help you connect your cable modem for the best possible connection. -
Page 10: Important Connection Information
Connecting the Cable Modem Important Connection Information The cable modem supports both Ethernet and USB connections simultaneously (if allowed by your cable provider). Note: Only use the power supply provided with this unit. Using other power supplies may damage the unit. AC Power Supply 3VDC 800mA ETHERNET RESET... -
Page 11: Usb Connection
Below are important points to remember before you connect the cable modem: • You should have a Windows® 98 SE (Second Edition), Windows Me (Millennium Edition), Windows 2000, or Windows XP operating system to use the Universal Serial Bus (USB) connection. -
Page 12: Using Windows 98 Se For Usb Connection
Connecting the Cable Modem Using Windows 98 SE for USB Connection Follow steps 6 through 14 if you have a Windows 98 SE operating system: When the “Add New Hardware Wizard” appears, click “Next” to initiate the search for drivers for your USB device. - Page 13 10. The search should find the driver for the “RCA or Thomson USB Cable Modem” (Fig. 7). To confirm that this is the case, click “Next” to continue and proceed to step 12. Otherwise, see step 11. Important: Do NOT continue if the search finds “USB Composite Device” driver. Proceed to step 11.
- Page 14 Connecting the Cable Modem 12. Windows should now prompt you to install the “RCA or Thomson USB Cable Modem” driver. Click “Next” to install the driver. At this point, your PC needs to copy Windows 98 SE specific files. If these files are not located on your hard drive, you may need to insert your Windows 98 SE installation media (i.e., Windows disks or Windows CD-ROM), but first remove the cable modem CD-ROM.
- Page 15 15. The cable modem installation is now complete. To validate a proper installation, perform the following instructions: Click on the “Start” icon in the lower left-hand corner of your screen. Select “Settings,” followed by “Control Panel.” The “Control Panel” window appears. Double-click on the “System”...
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Page 16: Using Windows 2000 For Usb Connection
Connecting the Cable Modem Using Windows 2000 for USB Connection Follow steps 6 through 14 if you have a Windows 2000 operating system: When the “Found New Hardware Wizard” appears, click “Next” to initiate the search for drivers for your USB device (Fig. 10). Note: If Windows 2000 does not recognize the cable modem’s presence, your BIOS settings may not permit USB and/or Plug-and-Play devices. - Page 17 The search should find the driver for the “RCA or Thomson DCM xxx Cable Modem” (Fig. 13). To confirm that this is the case, click “Next” to continue and proceed to step 11. Otherwise, see step 10. Important: Do NOT continue if the search finds “USB Composite Device” driver. Proceed to step 10.
- Page 18 Connecting the Cable Modem 11. Windows should now prompt you to install either the “RCA or Thomson USB Cable Modem” or “RCA or Thomson DCM xxx Cable Modem.” Click “Next” to install the driver. At this point your PC needs to copy Windows 2000 specific files. If these files are not located on your hard drive, you may need to insert your Windows 2000 installation media (i.e., Windows 2000 CD-ROM), but first remove the cable modem CD-ROM.
- Page 19 14. The cable modem installation is now complete. To validate a proper installation, perform the following instructions: Click on the “Start” icon in the lower left-hand corner of your screen. Select “Settings,” followed by “Control Panel.” The “Control Panel” window appears. Double-click on the “System”...
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Page 20: Using Windows Me For Usb Connection
Connecting the Cable Modem Using Windows Me for USB Connection Follow steps 6 through 9 if you have a Windows Me operating system: Windows Me will briefly display the “Found New Hardware Wizard,” and automatically proceed to the “Add New Hardware Wizard” (Fig. 16). Choose the “Automatic search for a better driver (Recommended)”... - Page 21 9. The Thomson cable modem installation is now complete. To validate a proper installation, perform the following instructions: • Click on the “Start” icon in the lower left-hand corner of your screen. • Select “Settings,” followed by “Control Panel.” The “Control Panel” window will appear.
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Page 22: Using Windows Xp For Usb Connection
Connecting the Cable Modem Using Windows XP for USB Connection Follow steps 6 through 9 if you have a Windows XP operating system: Windows XP will briefly display the “Welcome to the Found New Hardware Wizard,” (Fig. 19) and ask you to insert the installation CD-ROM that came with the unit. Choose the “Install the software automatically (Recommended)”... - Page 23 When the “Completing the Found New Hardware Wizard” window appears, click “Finish” to complete the process (Fig. 21). 9. The Thomson cable modem installation is now complete. To validate a proper installation, perform the following instructions: • Click on the “Start” icon in the lower left-hand corner of your screen.
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Page 24: Ethernet Connection To One Computer
Connecting the Cable Modem Ethernet Connection to One Computer Make the connections to the modem in the following sequence (Fig. 22): Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the connector on the modem labeled “CABLE.”... -
Page 25: Connecting More Than Two Computers To The Cable Modem
Connecting More Than Two Computers to the Cable Modem If you need to connect more than two computers or if you need to connect two computers but USB is not available, you’ll need the following additional equipment (if supported by your cable operator): •... -
Page 26: Activating The Cable Modem
Activating the Cable Modem Initialization Mode After you install the cable modem and turn it on for the first time (and each time the modem is reconnected to the power), it goes through five steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem. -
Page 27: Indicators - Operational Mode
Buttons INTERNET ON/OFF* – Turns the Internet connection ON and OFF for additional security. In OFF mode, the CABLE ACTIVITY LED is also disabled. Important: Do not press this button when transmitting data over the Internet. The information will be lost and your Internet connection disabled. Indicators –... -
Page 28: Using The Cable Modem
Using the Cable Modem Reset Switch The reset switch can be found behind a “toothpick hole” on the back panel. It performs two functions: • Basic Reset – Press and release the switch to make it perform the same function as disconnecting the power from the modem. -
Page 29: Frequently Asked Questions
Frequently Asked Questions What if I don’t subscribe to cable TV? If cable TV is available in your area, data service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access. - Page 30 Frequently Asked Questions What is DOCSIS and what does it mean? “Data Over Cable Service Interface Specifications” is the industry standard that most cable companies are adopting as they upgrade their systems. Should you ever decide to move, the Euro-DOCSIS cable modem will work with all upgraded cable systems that are EuroDOCSIS-compliant or DOCSIS*-compliant.
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Page 31: General Troubleshooting
FCC Information FCC Declaration of Conformity and Industry Canada Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. -
Page 32: Quick Reference
Minimum System Requirements IBM PC COMPATIBLE Pentium preferred System RAM 16MB (32MB preferred) Operating System Windows 98SE/2000/Me/XP, Linux Available Disk Space 125MB Sound Card Preferred Video VGA or better (SVGA preferred) CD-ROM Drive Required for USB Ethernet 10BaseT or 100BaseT USB Port USB (Windows 98SE/2000/Me/XP only) N/A†... -
Page 33: Usb Troubleshooting
Quick Reference Button/Light/LED Indicators INTERNET ON/OFF* – Turns the Internet connection ON and OFF for additional security. In OFF mode, the CABLE ACTIVITY LED is also disabled. Do not press this button when transmitting data over the internet. The information will be lost and your connection disabled. INTERNET* –... -
Page 34: Glossary
Glossary 10BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10” indicates speed (10 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. DHCP (Dynamic Host Control Protocol) – A protocol which allows a server to dynamically assign IP addresses to workstations on the fly. - Page 35 Thomson Inc. 10330 North Meridian Street Indianapolis, IN USA 46290 © 2004 Thomson Inc. Trademark(s) Registered Printed in Taiwan THOMSON TOCOM 16500150...