Cisco 8851 User Manual
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Cisco 8851 User Manual

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CLOUD VOICE S Service
Cisco Unified IP Phone 8851
User Guide
(Version 4.0)
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Summary of Contents for Cisco 8851

  • Page 1 CLOUD VOICE S Service Cisco Unified IP Phone 8851 User Guide (Version 4.0)

  • Page 2: Table Of Contents

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Table of Content Phone Set Features and Functions ..................3 Operation for IP Phone 8851 ..................3 Location of Control ....................... 4 Preference Setup ........................6 Adjusting Ringer Volume and Ringtone ................6 3.1.1...

  • Page 3: Phone Set Features And Functions

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 WTT CLOUD VOICE S service enabled by Cisco Unified IP Phone 8851 is ideal for any mid-sized to large enterprise company that wants to update its phone system from a traditional analog or digital-based system to an IP Communications system.

  • Page 4: Location Of Control

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Location of Control Item Description Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
  • Page 5 CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Hold/Resume Places an active call on hold and resumes the held call. button Conference Creates a conference call. button Transfer button Transfers a call. 10 Speakerphone Toggles the speakerphone on or off. When the speakerphone is button on, the button is lit.

  • Page 6: Preference Setup

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Preference Setup Adjusting Ringer Volume and Ringtone 3.1.1 Change Volume 1. Press the Volume button right or left to adjust the loudness of the ringtone. 3.1.2 Change Ringtone 1. Press the Applications button 2.

  • Page 7: Basic Features

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Basic Features Placing a Call There are 4 options for placing a new call: 1. When using the handset, lift the handset and dial the number. 2. To make a new call on the current line, press the New Call softkey and dial the number.

  • Page 8: Muting A Call

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Muting a Call 1. Press the Mute button 2. To disengage mute, press Mute button again. Note: If you are using mute along with the speakerphone, lifting the handset will...

  • Page 9: Forwarding Calls To Another Phone

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Forwarding Calls to another Phone 4.9.1 Setting up Call Forwarding from your IP Phone Activate: Press the Fwd All soft key + destination number. Cancel: Press the Fwd All soft key.

  • Page 10: Placing A Conference Call

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 4.10 Placing a Conference Call 1. During an active call conversation, press the Conference button 2. Enter 8-digits local number / 4-digits extension number of the other invited party. 3. Press the Conference button again or the Conf softkey.

  • Page 11: Voicemail Service (Ivoicemail Plus)

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 VoiceMail Service (iVoiceMail Plus) Activating VoiceMail 5.1.1 Activating VoiceMail on your IP Phone 1. Press the Message button on your IP Phone 2. Enter your VoiceMail PIN followed by “#”...

  • Page 12: Remote Access To Voicemail

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Remote Access to VoiceMail 1. Dial the access number 2112-2345. [Please dial (852) 2112-2345 when you are accessing VoiceMail service from overseas.] 2. A welcome greeting message will be announced and please select the language by pressing ‘1’...

  • Page 13: Activating Voicemail

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Activating Voicemail Activating VoiceMail 6.1.1 Activating VoiceMail on your IP Phone 1. Press the Message button on your IP Phone 2. Enter your VoiceMail PIN followed by “#” 3. Follow the voice instructions to change the VoiceMail PIN to activate the VoiceMail service.

  • Page 14: Remote Access To Voicemail

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Remote Access to VoiceMail 1. Dial the access number 2112-1288. [Please dial (852) 2112-1288 when you are accessing VoiceMail service from overseas.] 2. A welcome greeting message will be announced.

  • Page 15: Using The Phone Log

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Using the Phone Log If your phone display indicates that you have missed calls, you can use the Missed Call option on the Directory menu to view your call history and to call back the person you have missed.

  • Page 16: Extension Mobility

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Extension Mobility The Extension Mobility feature allows you to associate your phone number and user profile with any IP Phone. When you use your IP Phone Personal Identification Number (PIN) to login an IP Phone, your assigned telephone number, and the settings that you have established will be associated with that phone.

  • Page 17: Sim-Ring Mobility

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Sim-Ring Mobility The simultaneous ringing features allow you to bring any incoming call to your Cloud Voice number to both your desk IP phone and mobile. Enable/ Disable SIM-Ring Mobility 1.

  • Page 18: Switching Call Conversation From Mobile Back To Ip Phone

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 Switching Call Conversation from Mobile Back to IP Phone Similarly, if the call received by your mobile via SIM-Ring Mobility and back to your desk, you can continue the call conversation by using switching call to your IP Phone.

  • Page 19: Password Management

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 10 Password Management 10.1 Change The Cloud Voice Password https://adp.wtt-cloudvoice.com/pc/en/index.jsp Visit Click WTT Cloud Voice User Portal (Scroll down the page). Enter your Cloud Voice Number and Password Click Login...

  • Page 20: Change The Ip Phone Pin

    CLOUD VOICE S Service – Cisco Unified IP Phone 8851 10.2 Change The IP Phone PIN https://adp.wtt-cloudvoice.com/pc/en/index.jsp Visit Click WTT Cloud Voice User Portal (Scroll down the page) Enter your Cloud Voice Number and Password Click Login Click here in the foot note...

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