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Toshiba 1NR Hardware Service Manual

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Toshiba Global Commerce Solutions
SureMark 4610 Printers
Hardware Service Guide for
Models 1NR, 1NA, and 1ND
G362-0565-05
Table of Contents
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Summary of Contents for Toshiba 1NR

  • Page 1 Toshiba Global Commerce Solutions SureMark 4610 Printers Hardware Service Guide for Models 1NR, 1NA, and 1ND G362-0565-05...
  • Page 3 Toshiba Global Commerce Solutions SureMark 4610 Printers Hardware Service Guide for Models 1NR, 1NA, and 1ND G362-0565-05...
  • Page 4 This edition applies to Toshiba SureMark Printer Models 1NR, 1NA, and 1ND. If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 5: Table Of Contents

    ......xv Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND ..1 Features and specifications .
  • Page 6 How to use the FRU catalog ....71 Assembly 1: Models 1NR, 1NA, and 1ND ....72 Appendix B.
  • Page 7 People's Republic of China Class A electronic emission Statement ..80 Taiwan Class A compliance statement ....80 European Community (EC) Mark of Conformity Statement ..81 Electrostatic Discharge (ESD) .
  • Page 8 SureMark Hardware Service...

  • Page 9: Figures

    10. Location of label with machine type, model number and serial number ... 27 11. SureMark 4610 Models 1NR, 1NA, and 1ND dimensions ....29 12.
  • Page 10 viii SureMark Hardware Service...

  • Page 11: Tables

    Tables 1. Printer specifications ......2 2. Communication interface, rate, and power source ....4 3.
  • Page 12 SureMark Hardware Service...

  • Page 13: Safety

    Safety Before installing this product, read the Safety Information- Read This First. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
  • Page 14 Antes de instalar este producto, lea la informacion de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. SureMark Hardware Service...

  • Page 15: About This Guide

    About this guide ® This guide contains information about installing, using, and maintaining the Toshiba ™ SureMark Models 1NR, 1NA, and 1ND printers. Who should read this guide This manual is intended for use by trained service representatives. Where to find more information Current versions of Toshiba publications are available on the Toshiba Global Commerce Solutions support website: www.toshibagcs.com/support.
  • Page 16 SureMark Hardware Service...

  • Page 17: Summary Of Changes

    This section documents the updates made to each revision of this guide. November 2013 This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide includes the following updates: v Minor content updates and the addition of a third-party software notice.
  • Page 18 SureMark Hardware Service...

  • Page 19: Chapter 1. Introducing The 4610 Models 1Nr, 1Na, And 1Nd

    This manual provides problem determination and testing information, and includes a parts listing of field-replaceable units (FRUs) for the SureMark printers. The SureMark 4610 Models 1NR, 1NA, and 1ND are single-station printers with a high-speed thermal station and an improved cutter. The Models 1NR, 1NA, and 1ND printers are designed for ease of service.
  • Page 20 Terminal supplied power option (Powered – Cutter - standard USB): v Color – 24 V powered USB connection using the Toshiba supplied cable (P/N 40N4790 = – Iron gray – Pearl white 0.75 m, 40N4789 = 2 m, 42J2477 = 1.55 m) v Mounting Controls and indicators: –...

  • Page 21: Communication And Power

    Communication and power An interface card provides communication with the SureMark Models 1NR, 1NA, and 1ND to the system unit. Select the card for your type of communication: the RS-485, RS-232, USB, or Ethernet. Figure 2. USB interface card Cash drawer...

  • Page 22: Ethernet Interface Card

    Ethernet RS-232 9.6 K - 115.2 K (selectable using Requires separate power supply offline or online configuration) baud rate RS-485 Toshiba proprietary System unit input voltage +38 V or +24 V (Japan only) SureMark Hardware Service...
  • Page 23 Device Description Power USB is 2.0-Compliant Full-Speed System unit input voltage (+24 V); HID; bulk transfers at 12 Mbps power supply if standard USB (megabits per second) cable is used Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND...

  • Page 24: Ethernet Configuration

    Remarks: v The MAC address in the IFC will never change. v On the 1NR printer, the serial number of the printer will not be overwritten by the serial number in the IFC. v On the 2xR printer, the menu will ask which serial number is correct. The Ethernet options will be updated along with the serial number and other stored data.

  • Page 25: Addressing

    Auto IP can be disabled when the user determines that the printer should always have a valid server. This will keep the printer from setting up an auto IP when the server is temporarily unavailable. Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND...

  • Page 26: Systems Management Support With Ethernet - Snmp

    Note: A printer may take two minutes or more to obtain an IP address via Auto IP due to the DHCP server time-out and other required delays. Auto IP is intended for initial printer setup when a DHCP server is not available. Systems management support with Ethernet - SNMP Ethernet printers support Read Only Simple Network Management Protocol (SNMP) for systems management.

  • Page 27: Private Enterprise Mib

    | | | bothSidesPrint 1.3.6.1.4.1.1129.2.500.1.2.1.3 Integer | | | ImpactHeadFailedCount 1.3.6.1.4.1.1129.2.500.1.2.2.1 Integer | | | PrintSideChangeCount 1.3.6.1.4.1.1129.2.500.1.2.2.2 Integer | | | FailedPrintSideChangeCount 1.3.6.1.4.1.1129.2.500.1.2.2.3 Integer | | | slipCharactersPrintedCount 1.3.6.1.4.1.1129.2.500.1.2.2.4 Integer Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND...

  • Page 28: Http Server

    Table 6. 4610 Private Enterprise MIB (continued) | | | Name Object Identifier (OID) Type | | | slipCoverOpenCount 1.3.6.1.4.1.1129.2.500.1.2.2.5 Integer | | | slipLineFeedCount 1.3.6.1.4.1.1129.2.500.1.2.2.6 Integer | | | slipUnexpectedCoverOpenCount 1.3.6.1.4.1.1129.2.500.1.2.2.7 Integer | | | slipFeedErrorCount 1.3.6.1.4.1.1129.2.500.1.2.2.8 Integer | | | HomeErrorCount 1.3.6.1.4.1.1129.2.500.1.2.2.9 Integer...

  • Page 29: Login And Overview

    Allows the user to configure the printer and to download firmware, font, and configuration files. Reset: Allows the user to reset the printer. Logout: Allows the user to log out of the printer. Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND...

  • Page 30: Web Api For Printer Configuration Management

    Web API for printer configuration management The Managing Client can retrieve the printer’s configuration via an HTTP “Get”. The printer will respond with a configuration file (see “Retrieving Printer’s configuration using HTTP Server Get” on page 12). This file will include all necessary information to determine the current printer configuration or setup: v Firmware version v Checksums of the various flash memory sectors:...
  • Page 31 IP address of the 2nd client receiving SNMP alerts v ipv4fixedip: User Defined Fixed IP xx.xx ASCII encoded Hex number representing the EC level of the firmware. YES or NO. Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND...
  • Page 32 Hex number for the slot number, MCT number or statistic number being changed. data Hex bytes. v MCT: Two bytes for each location in the MCT table. The table is 256 locations of two bytes each. MCTs that are not defined are set as 0xffff. v Stat: Two bytes for each location in the statistics table.

  • Page 33: Http Server Post

    – On successful storing: Firmware file download complete. – On any error with receiving or storing file: Invalid Firmware File. Configuration Upload: v The HTTP header starts /upload_Config after POST: POST /upload_Config HTTP/. Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND...
  • Page 34 v Content type is "multipart/form-data". v Response: – On successful storing: Configuration Update completed. – On any error with receiving or storing file: Invalid Configuration File. Font Upload: v The HTTP header starts /upload_Font after POST: POST /upload_Font HTTP/. v Content type is "multipart/form-data". v Response: –...

  • Page 35: Configuration File Format

    ((bytesRead = inputStream.read(buffer)) != -1) { outputStream.write(buffer, 0, bytesRead); outputStream.write(crlf.getBytes()); outputStream.write((twoHyphens + boundary + twoHyphens).getBytes()); System.out.println("Data was written."); outputStream.close(); inputStream.close(); Configuration file format xxx nWWHH databytes Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND...
  • Page 36 nWWHH databytes .. xxx nLLLL databytes nLLLL databytes .. ndatabytes ndatabytes .. ndatabytes ndatabytes .. databytes databytes xx.xx.xx xx.xx.xx name password name xxx xxx fip xx.xx.xx xx.xx.xx xx.xx.xx Where: YES or NO Hex number for the slot number, MCT number, or Statistic number being changed.
  • Page 37 Version option for returning Trap messages – SNMP manager 2: Version 1 Version 2 Default: 0xFF fixedipselected: fip: Hex byte 0x03 = User Configured Fixed IP Enabled (default) when there is a fixed IP defined. See on page 20. Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND...

  • Page 38: The Configuration File Open In A Hex Editor

    0x02 = Fixed IP Config 1 Enabled 0x01 = Fixed IP Config 2 Enabled 0x00 = Fixed IP Config 3 Enabled Default: 0xFF ipv4fixedip Valid IP address encoded as ASCII encoded Decimal that will return only when User Configured Fixed IP is enabled and defined. fip: Hex byte 0x03 = User Configured Fixed IP Enabled (default) when there is a fixed IP defined.

  • Page 39: Printer Sharing

    Global Commerce Solutions support website at www.toshibagcs.com/support. Locating the power button The power button for the 4610 Models 1NR, 1NA, and 1ND is located under the paper door (as shown in Figure 9 on page 22). Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND...

  • Page 40: Operating System Requirements

    Operating system requirements This section describes the operating system requirements for your 4610 Model 1NR, 1NA or 1ND printer. You can download drivers from the Toshiba Global Commerce Solutions support website at www.toshibagcs.com/support. A compatibility mode is provided in the printers to enable use of existing drivers and applications with only minor modifications.

  • Page 41: Printer

    Note: *The 2NR/2CR printers are supported in compatibility mode in V5R2 but 4690 OS can only update the firmware starting with the 0820 maintenance package. The 1NR is supported in compatibility mode in V5R2 but requires package 0900 for firmware update. All of these models are supported in compatibility or native mode in V6R2.

  • Page 42: Native Mode Support - Rs-485 Printer

    Note: *The 2NR/2CR printers are supported in compatibility mode in V5R2 but 4690 OS can only update the firmware starting with the 0820 maintenance package. The 1NR is supported in compatibility mode in V5R2 but requires package 0900 for firmware update. All of these models are supported in compatibility or native mode in V6R2.

  • Page 43: Usb Printer

    Point of Service (WEPOS) 1.11 | | | | Microsoft Windows Embedded POSReady 2009 | | | | Microsoft Windows Embedded POSReady 7 | | | | Microsoft Windows 7 (Professional/Ultimate) Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND...

  • Page 44: Hardware Requirements

    Table 10. Native Mode Support - Ethernet Printer (continued) Windows Native JavaPOS Drivers OPOS Drivers Drivers (NWD) Operating System 1.13.5 or later 1.13.5 or later 3.1.0 or later Comments | | | | SUSE Linux Enterprise Desktop (SLED) 11 Service Pack 3 | | | | SUSE Linux Enterprise Server (SLES) 11 Service Pack 3...
  • Page 45 Printer Information Label Figure 10. Location of label with machine type, model number and serial number Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND...
  • Page 46 SureMark Hardware Service...

  • Page 47: Chapter 2. Product Specifications

    Chapter 2. Product specifications This section describes the physical specifications for models 1NR, 1NA, and 1ND. Physical dimensions Figure 11 describes the physical dimensions. 159 mm (6.26 in) 145 mm (5.71 in) 177 mm (6.97 in) Figure 11. SureMark 4610 Models 1NR, 1NA, and 1ND dimensions Table 11.

  • Page 48: Connector Pin Assignments

    Connector pin assignments The following sections describe the connector pin assignments for the external connectors Power supply Table 12. Power supply pin designations Signal +24 V dc Not connected Ground Table 13. USB pin designations Signal Vbus (+5 V dc) Minus data Plus data Ground...
  • Page 49 Table 15. RS-232 pin designations (continued) Signal Not connected Not connected RS-485 Table 16. RS-485 pin designations. Note: The 24 V version is available in Japan; all 38 V DC's change to 24 V DC for that card. Signal +5 V dc Ground (5 V dc) +5 V dc Ground (5 V dc)

  • Page 50: Cash Drawer

    Cash drawer A single connector can drive either a single cash drawer or two cash drawers using a special cable. The connector provides a status line if one of the cash drawers is open. The cash drawer cannot be activated while the printer is operating. Table 17.

  • Page 51: Bar Codes

    LpAm The mean value of the A-weighted sound pressure levels at the operator position (if any) for a random sample of machines. m The mean value of the A-weighted sound pressure levels at the one-meter (bystander) positions for a random sample of machines. Indicates not applicable.
  • Page 52 The firmware supports the following in the thermal station: v Proportional fonts v Scalable fonts v Color printing: black plus one accent on two-color thermal paper (thermal station only) v Upside-down printing v Watermark printing SureMark Hardware Service...

  • Page 53: Chapter 3. Adjusting And Maintaining The 4610

    Chapter 3. Adjusting and maintaining the 4610 To keep your 4610 Models 1NR, 1NA, and 1ND printers working properly, you should periodically make printer adjustments and follow recommended maintenance procedures. This section provides instructions on using, adjusting, and maintaining your printer, and includes the following topics:...
  • Page 54 Thermal paper with watermarks, coupons, or advertisements printed on the front or back of the paper is not covered by Toshiba specifications. Some inks and printing processes work acceptably, but others do not. Printer problems that are caused by supplies that do not meet Toshiba specifications might result in a billable service call, regardless of the existence of a service contract.

  • Page 55: Cleaning Recommendations

    Cleaning recommendations You should inspect your 4610 unit periodically and clean the cover as required. Use a soft, clean cloth with warm, soapy water to clean the plastic parts. Do not use abrasives or any alkaline, ammonia, or chloride-based cleaner. Note: Do not apply cleaning solution directly to the cover.
  • Page 56 SureMark Hardware Service...

  • Page 57: Chapter 4. Running Tests And Diagnostics

    LAN cable to connect the printer to the laptop. 3. Insert the Toshiba Diagnostics memory key into a USB port on the laptop. v The printer should already have power from a power brick when the Ethernet card is in the printer.

  • Page 58: Situations Of Importance For The Ethernet Printer

    Situation 1: Printer issues when the retailer attempted a printer firmware update that failed due to power outage or LAN outage; the retailer called Toshiba Global Commerce Solutions for service. This situation may imply that the printer is operating out of its backup boot sector, which is an emergency environment to perform only firmware update.
  • Page 59 Diagnostics Mode prior to the outage, so it will still be in Diagnostics Mode when booted again. Note: Be sure to follow the instructions for ending the printer diagnostics session when you are finished using the Toshiba Diagnostics for that printer. Situation 3 The Ethernet POS printer prints a message on the cash receipt station stating that the printer does not have a MAC address.

  • Page 60: Toshiba Diagnostics For The Rs-232 Printer

    The Toshiba Diagnostics package can be used with an RS-232 printer by following these instructions: 1. Insert the Toshiba Diagnostics memory key into a USB port on the system unit to which the printer is connected. 2. Boot the laptop with the Diagnostics key inserted.

  • Page 61: Testing The 4610

    49. Low paper sensing and calibration Low-paper sensing in the Models 1NR, 1NA, and 1ND is based upon the paper thickness and the core size. You can modify the low-paper and critically low sensing settings. These settings determine the amount of paper that remains on the roll and at which time the low-paper and the critically low-paper status is sent.
  • Page 62 3. Clear the high-order bit and send the value to all printers in the enterprise. Table 20. MCT load command settings for low-paper and critically low-paper amounts Constant Decimal Hexadecimal Description Low-paper amount X'26' The amount of paper left in the printer when it sends the low-paper status.

  • Page 63: Firmware Offline Tests

    Firmware offline tests To enter the firmware offline test and setup procedures, complete the following steps: 1. Open the top cover. 2. Press the white power reset switch ( A in Figure 12) to turn the printer off and then on again. Figure 12.
  • Page 64 5. Follow the instructions that are printed for each required test. Summary of offline test menus Toshiba recommends that you use the firmware offline test menus to perform the offline tests. Table 21. Summary of the offline test menu items...
  • Page 65 Native mode Changes the command set and statuses to support the low-paper detection, paper jam detection, and other 4610 Model 1NR, 1NA, and 1ND sensors. EPSON Emulation Emulates an EPSON printer. Diagnostics mode Gives printer Fixed IP address required...

  • Page 66: Interface Card

    For more information, see the Toshiba Global Commerce Solutions support website: www.toshibagcs.com/support. Customer receipt test Toshiba recommends that you use the offline menus to initiate this test. SureMark Hardware Service...

  • Page 67: Troubleshooting

    Table 22 contains common steps to identify and resolve problems. For the latest troubleshooting guidance and symptom-fix tip information, go to the Knowledgebase located on the Toshiba Global Commerce Solutions support website at www.toshibagcs.com/support. This site contains additional information that is gathered from field experience, and might not have been available at the publishing date of this document.
  • Page 68 Notes: 1. Record all symptoms before calling for service. 2. If you receive software error messages, refer to the software manual of the application. 3. Call your service representative. SureMark Hardware Service...

  • Page 69: Chapter 5. Removing And Replacing Frus

    This section provides instructions on how to remove and replace the field replacement units (FRU) for the SureMark 4610 Models 1NR, 1NA, and 1ND. See Appendix A, “Parts listing,” on page 71 for a description of the FRU catalog and a list of the FRU part numbers.

  • Page 70: Removing The Interface Card

    4. If necessary for the intended procedure, remove the paper from the printer. To replace the interface card, refer to "Installing the interface card" in the SureMark Printers: User's Guide for Models 1NR, 1NA, and 1ND, G362-0564. After replacing the interface card, see “Storing a new serial number in the firmware after a logic or interface card change”...

  • Page 71: Removing The Covers

    Removing and replacing FRUs Removing the covers There are two covers on the Models 1NR, 1NA, and 1ND printers, which you can remove if needed. This section describes how to remove the two covers. Removing the top cover Follow these steps to remove the top cover: 1.

  • Page 72: Removing The Top Cover

    Removing and replacing FRUs 2. Grasp both sides of the top cover and use your thumbs to press outward on the top cover tabs. Figure 16. Removing the top cover 3. While grasping the top cover and holding the top cover tabs outward, pull the top cover toward yourself until it stops;...

  • Page 73: Removing The Main Cover

    Removing and replacing FRUs Removing the main cover Main cover tab Figure 17. Main cover tab Follow these steps to remove the main cover: 1. Remove the top cover (see “Removing the top cover” on page 53). 2. Press the paper door assembly down until it closes and latches. You will hear a click when the paper door is closed.

  • Page 74: Removing The Paper-Out Sensor

    Removing and replacing FRUs 1. Ensure that the paper door is in the closed position, with its top cover removed. 2. Slide the main cover down over the unit until the main cover release tab snaps into place. Note: You might have to rock the main cover back and forth slightly to get it onto the unit.
  • Page 75 Removing and replacing FRUs To install the paper-out sensor, complete the following steps: 1. Orient the paper-out sensor so the sensor is visible. 2. Position one of the pivot points as close as possible to a mounting hole. 3. Rotate the opposite end of the paper-out sensor into place. When the pivot points are in line with the mounting holes, you will hear it click into place.

  • Page 76: Removing The Thermal Printhead

    Removing and replacing FRUs Removing the thermal printhead Attention: The printer should be powered off. The following ESD handling procedure is recommended: You should touch the metal on the printer frame with the back of your hand before allowing the printhead to make contact with the printer.
  • Page 77 Removing and replacing FRUs 4. While supporting the printhead with one hand, use a screwdriver with a magnetic head to remove the mounting screws; then lift the printhead partially out of the printer. Screws Figure 20. Paper door release lever 5.

  • Page 78: Removing The Logic Card

    Removing and replacing FRUs Removing the logic card Attention: The printer should be powered off. The following ESD handling procedure is recommended: You should touch the metal on the printer frame with the back of your hand before making contact with the printer. Also, see “Handling static-sensitive devices”...

  • Page 79: Removing The Thermal Printhead Flat Cable

    Removing and replacing FRUs To install the logic card, complete the following steps: 1. Touch the static-protective package that contains the logic card to any unpainted metal surface; then remove the logic card from the package. Do not set the card down.

  • Page 80: Removing The Cutter Motor And Paper Door Assembly

    Removing and replacing FRUs Note: Be sure to note the orientation of the flat cable, paying close attention to the blue stripe on each end of the cable and the length of each leg of the cable. Notes: 1. Notice that one end of the cable is longer than the other. The longer end should be installed into the printhead.
  • Page 81 Removing and replacing FRUs Figure 23. Cutter motor screws 3. Remove the paper door assembly: a. Open the paper door assembly fully. b. Unhook the lift springs on both sides of the unit and remove them from their posts. Figure 24. Clearing the door brake c.

  • Page 82: Removing The Rollers

    Removing and replacing FRUs d. Lift the paper door assembly off its posts at the rear of the unit. To replace the cutter motor and paper door assembly, complete the following steps: 1. Position the door assembly over the posts; then align the hinges on the door assembly with the posts on the unit.

  • Page 83: Removing The Topmost Roller

    Removing and replacing FRUs Paper door assembly posts Figure 25. Removing the topmost roller 3. All other rollers are removed by pulling on the thinner portion of the roller to get its posts clear of their holes. You might find a small screwdriver useful for reaching the thinner portion of the roller.

  • Page 84: Removing The Low-Paper Sensor

    Removing and replacing FRUs Figure 26. Place Holder for Future Artwork 2. Install the four lower rollers: a. Orient the roller with the large gap to the left. b. Insert the opposite end of the roller into the mounting hole on the right side of the printer unit frame.

  • Page 85: Low-Paper Sensor Removal

    Removing and replacing FRUs 3. Release (but do not remove) the left lift spring to allow the low-paper sensor to move to the full counterclockwise position (as shown by C ). Note: You must pull the sensor slightly toward you to get it to lift over the wall-mount detente and move to the full counterclockwise position.

  • Page 86: Removing The Paper Transport Frame From The Main Frame

    Removing and replacing FRUs Note: If the printer is being mounted on a wall, then the low-paper sensor should be in the wall position. If it is being mounted on a 45 degree angle or flat on a table top, then the low-paper sensor should be in the horizontal position.
  • Page 87 Removing and replacing FRUs 2. Align the rear of transport frame with the pivot points on the main frame; then press the front of the transport frame down onto the main frame until it clicks into place. 3. Use a screw to secure the ground strap and the two frames. Chapter 5.
  • Page 88 SureMark Hardware Service...

  • Page 89: Appendix A. Parts Listing

    Parts assembly index How to use the FRU catalog “Assembly 1: Models 1NR, 1NA, and 1ND” on page 72 includes drawings of the printer parts, and a corresponding index for all field replaceable parts on page 72. The corresponding index provides the part number, the quantity required (units), and a description of the part.

  • Page 90: Assembly 1: Models 1Nr, 1Na, And 1Nd

    Assembly 1: Models 1NR, 1NA, and 1ND SureMark Hardware Service...
  • Page 91 Part Index Number Units Description 1– 80Y1252 1 Model 1NR, 58 mm, pearl white covers, no interface card – 99X9999 1 Model 1NA, 58 mm, pearl white covers, no interface card – 99X9999 1 Model 1ND, 58 mm, pearl white covers, no interface card –...
  • Page 92 Assembly 1: (continued) SureMark Hardware Service...

  • Page 93: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this Toshiba Global Commerce Solutions product and use of those Web sites is at your own risk.
  • Page 94 Global Commerce Solutions products. Questions on the capabilities of non-Toshiba Global Commerce Solutions products should be addressed to the suppliers of those products. This information is for planning purposes only. The information herein is subject to change before the products described become available.

  • Page 95: Telecommunication Regulatory Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Toshiba Global Commerce Solutions is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 96: Germany Class A Statement

    EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Toshiba Global Commerce Solutions empfohlene Kabel angeschlossen werden. Toshiba Global Commerce Solutions übernimmt keine Verantwortung für die Einhaltung der...

  • Page 97: Japan Voluntary Control Council For Interference Class A Statement

    Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller: Toshiba Global Commerce Solutions 3039 Cornwallis Road Building 307 Research Triangle Park, North Carolina 27709...

  • Page 98: Korean Communications Statement

    Korean communications statement Please note that this device has been approved for business purposes with regard to electromagnetic interference (Type A). If you find this is not suitable for your use, you may exchange it for a non-business purpose one. Russian Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission Statement Attention:...

  • Page 99: European Community (Ec) Mark Of Conformity Statement

    This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Toshiba Global Commerce Solutions cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-Toshiba Global Commerce Solutions option cards.

  • Page 100: Cable Ferrite Requirement

    TI. Se puede encontrar información sobre las ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio web Toshiba Global Commerce Solutions product recycling.

  • Page 101: Battery Return Program

    EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local Toshiba Global Commerce Solutions representative. Disposal of IT products should be in accordance with local ordinances and regulations.

  • Page 102: For California

    For proper collection and treatment, contact your local Toshiba Global Commerce Solutions representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators and power cells includes the cost of the environmental management of their waste.

  • Page 103: Monitors And Workstations

    Monitors and workstations Connecticut: Visit the website of the Department of Energy & Environmental Protection for information about recycling covered electronic devices in the State of Connecticut, or telephone the Connecticut Department of Environmental Protection at 1-860-424-3000. Oregon: For information regarding recycling covered electronic devices in the state of Oregon, go to the Oregon Department of Environmental Quality site.

  • Page 104: Trademarks

    Trademarks The following are trademarks or registered trademarks of Toshiba, Inc. in the United States or other countries, or both: Toshiba The Toshiba logo The following are trademarks of Toshiba Global Commerce Solutions in the United States or other countries, or both:...

  • Page 105: Index

    Index Numerics diagnostics package Ethernet printer 39 4610 RS-232 printer 42 adjusting and maintaining 35 RS-485 printer 42 hardware requirements 26 USB printer 42 introduction 1 dimensions, physical 29 operating system requirements 22 disposal of equipment 82 acoustics, printing 32 electromagnetic Interference statement addressing 7 Russia 80...
  • Page 106 77 diagnostics package 42 electrostatic discharge (ESD) 81 RS-485 printer end of life disposal 82 diagnostics package 42 Toshiba 75 operating systems 23 running tests and diagnostics 39 offline tests customer receipt test 48 safety information xi opening the paper door 35...
  • Page 107 29 testing the 4610 43 thermal paper specifications 36 thermal printhead 58 thermal printhead flat cable 61 top cover 53 Toshiba Global Commerce Solutions support website site support site xiii trademarks 86 troubleshooting 49 USB printer diagnostics package 42...
  • Page 108 SureMark Hardware Service...
  • Page 110 G362-0565-05...

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