Siemens Gigaset 2420 System User Manual

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  • Page 2 Siemens Wireless Terminals is a division of Siemens Business Communication Systems Inc. RBRC ™ is a trademark of the Rechargeable Battery Recycling Corporation. Information subject to change since Siemens reserves the right, without notice, to make changes in equipment design or components as progress in engineering or manufacturing methods warrant.
  • Page 3: Table Of Contents

    DESK STAT MEN TREE ON DREC~ORY STATON MENU KEY MENU TREE DESK CORDLESS HANDSET MENJ KEY MENU TREE ANSWERING SYS~EM MENU TREE APPENDIX B- TROUBLESHOOTING PROBLEMS WITH THE GIGASET 2420 DESK STATION PROBLEMS WITH THE GIGASE- 2420 CORDLESS HANOSE- .108...
  • Page 4 APPENDIX C - PROGRAMMING WORKSHEETS DESK STATION SETTINGS ANSWERING SYSTEM SETTINGS CORDLESS HANDSET SETTINGS INDEX...
  • Page 5: Important Safety Instructions And Product

    Important Safety Instructions and Product Information BEFORE USING YOUR TELEPHONE EQUIPMENT, BASIC SAFETY INSTRUCTIONS SHOULD ALWAYS BE FOLLOWED TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK AND INJURY TO PERSONS AND DAMAGE TO PROPERTY. Read and understand all instructions. Follow all warnings and instructions including those marked on the product. Unplug this product from the wall telephone jack and power outlet before cleaning.
  • Page 6 Battery Recycling Seal on the nickel-cadmium Ni-Cd batteries contained in the battery charger and cordless handset indicates Siemens is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful life, when taken out of service within the United States or Canada. The RBRC program provides a convenient alternative to placing used Ni-Cd batteries into the trash or municipal waste stream, which is illegal in some areas.
  • Page 7 void the FCC authority to operate the equipment. Note: This telephone system complies with Part 68 of the FCC rules. On the bottom of the base station is a label that contains, among other information, the FCC Registration Number, Ringer Equivalence number (REN and the Universal Service Order Code (USOC), which is RJ-1 1 C, for this equipment.
  • Page 8 Safety Instructions and Product Information receipt. Our obligation under this warranty is limited to repair or replacement (at our option) of the product or any part(s) which are defective provided that the product is returned to the original place of purchase or an authorized service location during the warranty period.
  • Page 9: Installation

    System Box's • Coiled Handset Cord Accessory Kit: Telephone Line Cord • Y Telephone Line Cord Documentation System User Manual/ Gigaset 2420 • Quick Reference Guide for the package: Gigaset 2400HS • Quick Reference Guide for the Gigaset 2420DS Cordless Handset • Cordless Handset (Gigaset 2400H5)
  • Page 10 Trunk Access option described in Chapter 7 Customizing Your System to Line 1 Only. Note: Your desk station and cordless handsets can share a line with a non-Gigaset 2420 telephone system, but calls on the shared line may be interrupted by the non~system phone. You can prevent Gigaset 2420 phones from interrupting active calls on the non-system phone by setting the Call Barge In feature.
  • Page 11 telephone jack on the bottom of the desk station labeled Lines 1 & 2 in the illustration on page 2. b. Snap the other ends of the Y telephone line cord into the wall jacks. Note: You may need to purchase additional supplies for other configurations.
  • Page 12: Quick Start

    capacity decreases over time, shouldn't we recommend several discharge/charge cycles to rejuvenate them? JIM McDermott The charger cradle has a separate battery charger compartment in the back. You can purchase two spare AA rechargeable NiCd batteries and store them in the charger compartment. Do not put nonrechargeable batteries in the spare compartment.
  • Page 13 cordless handset to a desk station. You can register up to eight cordless handsets to one desk station and register a cordless handset with two different desk stations. Under normal circumstances, you only register once. Chapter • • Page 8 installation Bring the charged and powered-up handset to the desk station.
  • Page 14: How To Reach Us

    How to Reach Us If you want to learn more about where you can purchase the Gigaset 2420 system or accessories, please call ~877) 267-3373 If you need technical assistance with your Gigaset 2420, please call (888) 777-02~ 1 or, for TDD access, call (888) 777-0209.
  • Page 15: The Basics

    Chapter 2 The Basics This chapter will familiarize you with your new phone system. It covers the following topics: General Information Terminology used in this Manual System Capabilities System Requirements Audible Signals Desk Station Keys and the Display Area Understanding Displays How Menus Work Speakerphone and Headset Mobile Handset...
  • Page 16: Desk Station

    How to Get the Most Out of your System Your Gigaset 2420 system is designed for two external lines and Caller ID. Although you can use the system with only one line or without Caller ID, you will not be able to take full advantage of all the features. The Gigaset 2420 also supports telephone...
  • Page 17 back< Moves to previous menu option Backspace key during text entry >fwd Moves to next menu option Enters a space or moves to next letter during text entry delete Deletes a Call Log or Directory entry Deletes Answering System voice message Chapter 2.
  • Page 18 Line 1, Line 2, And Intercom Key Line Available Line in Use Fast Wink Incoming Call Flash Call on Hold Slow Wink Barge-In Possible Speaker/Mute Key Speakerphone Off Speakerphone On Fast Wink Speakerphone Muted Flash Handset Microphone Muted See Chapter 6 Answering System for information about tne MAIL and MSG's keys.
  • Page 19 Using the Speakerphone or Headset Using a Headset Headsets are not included in your phone system, but may be purchased separately. The Gigaset 2420 supports an Electret headset with a 2.5 mm plug. Plug the headset into the socket on the right side of the desk station. When the headset is plugged into the desk station, the audio is routed to the headset's earpiece and the speakerphone is disabled.
  • Page 20: Cordless Handset

    Adjusting the Volume Adjust the listening volume on the desk station's headset, speakerphone, or the corded handset during a call or while listening to a dial tone by pressing the " or" v" volume keys. Your choices can range from 0 (low) to 9 (high). Press the" or "v"...
  • Page 21 How Menus Work The soft keys directly underneath the cordless handset's display are defined by the text immediately above them. Pressing up arrow and down arrow moves the list of menu options. Pressing the soft key under , the MENU key or a dashed line (--- -) moves the menu to the previous level.
  • Page 22 Room Monitor You can use one or more cordless handsets to alert you when a specific level of noise occurs within the handset's hearing" range. For instance, you can use a cordless handset to monitor activities in another part of the building. The handset will not ring or generate other tones if there is an incoming call;...
  • Page 23: Making, Answering, And Terminating Calls

    Chapter 3 Making, Answering, and Terminating Calls Making Calls An external" line is one that a phone company provides. An "internal" line is an intercom line. When you are on an intercom line, you are talking to a cordless handset or the desk station like you would on a walkie talkie. The phone company is not providing the connection.
  • Page 24 The REDIAL key allows you to automatically dial the last external number dialed from the desk station. Initiate a dial tone then press the REDIAL key or simply press the REDIAL key. If you disabled Automatic Line Seizure, pressing the REDIAL key will allow you to use the BACK key to edit the number before placing the call.
  • Page 25 number. The name of the cordless handset or desk station you are dialing appears as soon as the number starts ringing. • • Dialing 0 calls the active desk station. • • Pressing the BASE soft key, also calls the active desk station, but the desk station will not ring. The speakerphone activates for a two-way conversation.
  • Page 26 Chapter 3 . Making, Answering, and Terminating Calls the "Dial Number" option. Press OK again to dial the number. Dialing from the Directory and Call Log For information about dialing from the Directory or Call Log, see Chapter 5 Directory and Call Log. Answering Calls Desk Station Answer a call at the desk station by pressing the flashing line or INT key, picking up the corded handset, or pressing the unlit...
  • Page 27 • ignore the incoming call and let the answering system or one of the other system users answer it. You will not be able to listen to a message being left on your answering system while you are actively engaged in a conversation on another line. Call Waiting Call Waiting is a service provided by the telephone company.
  • Page 28 Desk Station Line keys flash for each call, but the display shows only caller information for the last call. Press a line key to pick a specific call or press the SPEAKER/MUTE key or pick up the corded handset to answer the last call. The display updates to reflect the information of the current active line.
  • Page 29: Managing Calls

    Chapter 4 Managing Calls This chapter explains how to manage calls from both the desk station and the cordless handsets. Calls can be placed on hold, transferred, or added to a conference. Hold The Hold feature enables you to place an active call on hold by pressing the HOLD key. Using the Hold Feature on the Desk Station and the Cordless Handset To place a call on hold..
  • Page 30: Transfer

    internal line. You can now toggle between the two parties. • • On the desk station - press the flashing line key to toggle between the two parties. This will place the active party on hold and the current party active. •...
  • Page 31: Call Barge In

    To remove the last party from the conference, press CONF key if you are at the desk station or the EndConf key if you are using a cordless handset. Note: The party that was called last is dropped from the conference and conversation continues with the original caller. To connect the two parties in the conference without including yourself .n the call, press the REL key if you are at the desk station or the END key if you are using a cordless handset.
  • Page 32: Directory And Call Log

    Chapter 5 Directory and Call Log This chapter describes the Directory and Call Log features of your telephone system. It also provides information on how to use these features. The Directory feature allows you to store frequently used phone numbers in a telephone book format. The directories for the desk station and each cordless handset are unique.
  • Page 33 • • save a number from redial or from the call log entry into the directory • • delete the entire directory • • view remaining memory in the Directory. Dialing a Number from the Directory To dial a number from the Directory: Access the Directory menu.
  • Page 34 Table 1 Key Presses Space > É ⊇ ⊄ Shift & Saving a Number from Redial or Call Log into the Directory You can save a redialed number or a number from the call log entry into the directory. To save the redial number: 1.
  • Page 35 Select the entry you want to delete then press the FWD key until you see the Delete Entry option displays. Press SELECT to remove the entry. Or, you can also delete an entry by pressing the DELETE key while the entry is displayed. Deleting the Directory To delete ail entries in the directory: Access the Directory menu.
  • Page 36 Chapter 5 e Directory and Call Log • • send the list of entries in the directory from one cordless handset to another cordless handset • • view remaining memory in the directory. Creating a New Entry in the Directory To create a new entry in the directory Access the Directory menu.
  • Page 37 receiving cordless handset are added to its existing directory. Note: You cannot send a directory list from a cordless handset to a desk station or from a desk station to a cordless handset. Access the Directory menu. Select the Send Directory option on your screen.
  • Page 38: Call Log

    Edit the entry using the same guidelines as described in Creating a New Entry in the Directory Deleting an Entry in the Directory To delete an existing entry in the directory Access the directory list Scroll through the list and press OK to select your entry. Select the Delete Entry option from the screen by pressing OK.
  • Page 39 You can access the Call Log by pressing the CALLERS key the desk station. When you press this key, your display changes to show the first entry in the Call Log list. You can scroll through the list using the FWD or BACK key. Following are samples of some call log entries: L1 #02 8/25 12:28p ACM Example 1...
  • Page 40 The Caller ID name and number are displayed in the Directory editor. Edit and save the entry as described in Creating a New Entry in the Directory. Deleting an Entry in the Call Log To delete an entry in the Call Log: Access Call Log.
  • Page 41 Example1 Example2 In example 1, the first line of the display shows the line number followed by the date and time of the call. The second line of the display shows the caller's name and the number of times called. The third line of the display shows the phone number and the answered (A), called back (C), and voice message )M) indications.
  • Page 42: Answering System

    Chapter 6 Answering System This chapter describes the many features of the built-in Answering System. It also provides information on how to use the basic features and how to access the Answering System remotely. The Answering System enables you to record and assign announcements, play and delete messages. Additional features include: Unique announcements for each line •...
  • Page 43 • • Announcement 2 - this is a general use announcement that can be assigned to any line. • • Answer Only Announcement - this announcement is used when you do not want the caller to leave a message. It can be assigned to any line.
  • Page 44 Processing Messages Message status is indicated by the MSG~S key and by information on the display. The following table applies to the MSG~S key: Status Light Meaning Unlit there are no messages there are messages but no new messages Slow Flash there are new messages Fast Flash the Answering System is currently in use...
  • Page 45 • • DELETE- Deletes the current message and proceeds to the next message. Deleting Messages There are several methods for deleting messages. You can delete all old messages, all messages, or a specific message. Access the Answering System menu and select Process Messages. Select the Delete Messages option from the menu and then select which message to delete.
  • Page 46: Using The Answering System From The Cordless Handset Of An External Line

    2. Begin recording the call by pressing the SELECT key. Call Recording is stopped either by pressing the SELECT key or disconnecting from the external call. Call Recording can be restarted by pressing the BACK key. Note: A call that is being recorded cannot be put on hold. Using the Answering System from the Cordless Handset or an External Line The Answering System can be accessed remotely from a cordless handset and from an external line (a phone other than the desk...
  • Page 47 • Pressing # to get help while in a playback or record mode causes the playback to pause or the recording to stop The help information is then played.
  • Page 48: Customizing Your System

    Customizing Your System This chapter explains how you can adjust the Gigaset 2420 to suit your needs. Features are discussed in the order you will encounter them in the various menus. At the beginning of each section, we tell you how to scroll or maneuver to the menu being discussed.
  • Page 49 System Settings The System Settings branch of the Main Menu leads to another list of choices. It is covered later in this chapter. Date/Time Setting the Date and Time Is one of the first things you should do since it affects your answering system. See Chapter 2 The Basics for detailed directions.
  • Page 50: Systen Settings

    Note: Enter an internal call number by pressing the INT key then the cordless handset's number. You may also enter INT* to page all Gigaset 2420 phones. To delete an existing number, scroll to the "Delete SpeedDial Key" display and press SELECT.
  • Page 51 When call barring is active, it applies to all external calls no matter how they are dialed. Qnce a barred number is detected, the call is immediately disconnected. Note: Call barring does not apply to the Fax/modem port snce the Gigaset 2420 phone does not monitor or control the dialed numbers from this port.
  • Page 52 Call Barge In On The Call Barge In feature allows you to interrupt an active call of a non-Gigaset 2420 phone on a shared line. Call Barge In is possible only at the desk station. The desk station and cordless handsets can share a line with non-system phones, but calls on the shared line can be interrupted by the non-system phones.
  • Page 53 You can choose which lines your system phones access by setting Automatic Line Seizure which will be discussed later in this the amount of time the Gigaset 2420 system pauses after seizing a line. chapter. The Line Seizure Time Short option controls To set the length of the post-seizure pause, scroll to the "Line Seizure Time Short"...
  • Page 54 Scroll to the desired option and press SELECT. There are five options. • • Both Prefer Line 1 means that when you initiate a dial tone, the Gigaset 2420 system will check for Line 1 availability first. If Line 1 is busy, the system will seize Line 2, if available.
  • Page 55: Caller Id Call Log

    MENU key to back out of toe menu without changing the settings. Caller ID/Call Log Caller ID is a subscription service that supplies incoming caller identification information. It is provided by the telephone company and must be purchased. Your phone generates a Caller ID record for every incoming external call. If no Caller ID information is available from the telephone company, the name or number will not be provided to you as part of the information in the Call Log entry.
  • Page 56: Cordless Handset's Main Menu

    If you have Caller ID, you can define one local area code and up to three extra area codes. These extra area codes are used in large cities where local calls use multiple area codes. This option saves you the trouble of having to enter the area codes when calling back from the Call Log.
  • Page 57 "hearing" range. Room monitor is discussed in detail in Chapter 2 The Basics. Mobile Settings The options in Mobile Settings allow you to adjust the way information is presented: the volume, display contrast, what tones you will hear, etc. You can also decide to answer calls by a simply removing the cordless handset from the charger cradle, reset your handset to the factory defaults, or change the language.
  • Page 58 The Set Search option can force a cordless handset to prefer one desk station over the other, even if the signal is not as strong. Adjust this option only if you have more than one desk station in your Gigaset 2420 system Highlight "Set Search and press OK...
  • Page 59 Bring the charged and powered-up handset to the desk station. Highlight the desired desk station and press Highlight "Deregister" and press Press . A confirmation tone assures you that deregistration is complete. Local Settings Local Settings is the largest sub-menu in Mobile Settings. You can customize your display or audio signals, decide to answer calls by removing the cordless handset from the charger cradle, reset your handset to the factory defaults, or change the language.
  • Page 60 handset from its charger cradle. If you want to require that the TALK key be pressed when answering a call, you must disable the Auto Call Accept option. To enable/disable Auto Call Accept, highlight "Auto Call Accept" and press Change PIN Each desk station and cordless handset has its own PIN personal identification number) which protects system configurations and personal information on that phone To change the cordless handset's PIN...
  • Page 72: Problems With The Gigaset 2420 Desk Station

    Appendix B Troubleshooting This section presents some simple procedures that may help you correct problems with your Gigaset 2420 telephone system. If you still need assistance with your telephone system after reading this section, call (888) 777-0211 or for TDD access call (888) 777-0209.
  • Page 73 • • The corded handset may be defective. Replace tne handset. There is no audible ringing signal but the status lights behave as ii there is an incoming call. Verify that the ringer volume is not set to MUTE. The display is blank. The power supply may be defective.
  • Page 74 Appendix B e Troubleshooting Problems with the Gigaset 2420 Cordless Handset The handset is dead. There is no dial tone. The display is blank. No buttons operate. • The battery pack on the handset is completely drained. Make sure that the battery in the handset is fully charged.
  • Page 75 Programming Worksheets This worksheet helps you make a record of your current Gigaset 2420 Desk Station and Cordless Handset configuration settings You may wish to make a copy of these pages and record your selections Fill out the worksheet by marking the appropriate values or filling in applicable blanks.
  • Page 76 Key Click Tone ON / OFF Acknowledgement Tone ON / OFF Error Tone ON / OFF System Settings System PIN: Call Timer ON / OFF Assign Name Desk Station Assigned Name: _________________ Call Barring ON / OFF List of Earrings: Call Barge-In ON / OFF Line Data...
  • Page 77 Group Ring: ON / OFF Desk Station Line 2 Trunk Access: In & Out Incoming Intercom Group Ring: ON / OFF Fax/Modem Line 1 Trunk Access: In & Out Incoming Group Ring ON / OFF Fax/Modem Line 2 Trunk Access: In &...
  • Page 78 Cordless Handset Settings Make a copy of this page for each cordless handset. Name.' ____________________________ Number (1 - 8): ___ Local Settings Monitor Room ON / OFF Key Click Tone ON / OFF Battery Warning Tone ON / OFF Range Warning lone ON / OFF Acknowledgement Tone ON / OFF...

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