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Cisco ONS 15454 Troubleshooting Manual

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See also: Instruction and Installation Manual

General Troubleshooting

This chapter provides procedures for troubleshooting the most common problems encountered when
operating a Cisco ONS 15454. To troubleshoot specific ONS 15454 alarms, see
Troubleshooting."
Center (1 800 553-2447).
The terms "Unidirectional Path Switched Ring" and "UPSR" may appear in Cisco literature. These terms
Note
do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration.
Rather, these terms, as well as "Path Protected Mesh Network" and "PPMN," refer generally to Cisco's
path protection feature, which may be used in any topological network configuration. Cisco does not
recommend using its path protection feature in any particular topological network configuration.
This chapter includes the following sections on network problems:
•
Network Troubleshooting
test circuit paths through the network or logically isolate faults.
Note
•
Identify Points of Failure on a DS-N Circuit
the
•
Using the DS3XM-6 Card FEAC (Loopback)
(FEAC) functions on the DS3XM-6 card.
•
Identify Points of Failure on an Optical Circuit
in the
The remaining sections describe symptoms, problems, and solutions that are categorized according to
the following topics:
•
Restoring the Database and Default
restoring the node to the default setup.
PC Connectivity
•
connectivity to the ONS 15454.
CTC Operation
•
problems.
Circuits and
•
as well as timing reference errors and alarms.
November 2004
If you cannot find what you are looking for, contact the Cisco Technical Assistance
Tests—Describes loopbacks and hairpin circuits, which you can use to
For network acceptance tests, refer to the Cisco ONS 15454 Procedure Guide.
"1.1 Network Troubleshooting Tests"
"1.1 Network Troubleshooting Tests"
Troubleshooting—Provides troubleshooting procedures for PC and network
Troubleshooting—Provides troubleshooting procedures for CTC login or operation
Timing—Provides troubleshooting procedures for circuit creation and error reporting
C H A P T E R
Path—Explains how to perform the tests described in
section on a DS-N circuit.
Functions—Describes the far-end alarm and control
Path—Explains how to perform the tests described
section on an OC-N circuit.
Settings—Provides procedures for restoring software data and
Cisco ONS 15454 Troubleshooting Guide, R4.6
1
Chapter 2, "Alarm
1-1
Table of Contents
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Summary of Contents for Cisco ONS 15454

  • Page 1: General Troubleshooting

    The terms "Unidirectional Path Switched Ring" and "UPSR" may appear in Cisco literature. These terms Note do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration. Rather, these terms, as well as "Path Protected Mesh Network" and "PPMN," refer generally to Cisco's path protection feature, which may be used in any topological network configuration.

  • Page 2: Network Troubleshooting Tests

    Use loopbacks and hairpin circuits to test newly created SONET circuits before running live traffic or to logically locate the source of a network failure. All ONS 15454 OC-N cards, transponder cards (TXP, TXPP), muxponder (MXP) cards, and G-Series Ethernet cards allow loopbacks and hairpin test circuits.
  • Page 3 Ensuring a second DCC is not necessary if you are directly connected to the ONS 15454 containing the loopback OC-N card.
  • Page 4 Terminal Loopback Process on a DS-N Card DS-N OC-N Test Set ONS 15454 port loopbacks either terminate or bridge the loopback signal. In the ONS 15454 system, all optical, electrical, Ethernet, and TXP/MXP facility loopbacks are terminated as shown in Table 1-1.
  • Page 5 AIS signal to be injected. For more information about placing ports into alternate states for testing, refer to the Cisco ONS 15454 Procedure Guide. •...
  • Page 6 A hairpin on the source node DS-N A terminal (inward) loopback on the destination node DS-N A hairpin on the destination node DS-N A facility (line) loopback on the destination DS-N All loopback tests require on-site personnel. Note Cisco ONS 15454 Troubleshooting Guide, R4.6 November 2004...
  • Page 7 You can create a cross-connect loopback on all working or protect optical ports unless the protect • port is used in a 1+1 protection group and is in working mode. If a terminal or facility loopback exists on a port, you cannot use the cross-connect loopback. • Cisco ONS 15454 Troubleshooting Guide, R4.6 November 2004...
  • Page 8 DS-N port. Figure 1-10 A Facility (Line) Loopback on a Circuit Source DS-N Port Source Destination ONS Node ONS Node DS-N OC-N OC-N DS-N Test Set Cisco ONS 15454 Troubleshooting Guide, R4.6 November 2004...

  • Page 9: Create The Facility (Line) Loopback On The Source Ds-N Port

    Depending upon the card type, click the Maintenance > Loopback tabs, Maintenance > DS1 tabs, or Maintenance > DS3 tabs. Step 5 Choose None from the Loopback Type column for the port being tested. Cisco ONS 15454 Troubleshooting Guide, R4.6 November 2004...

  • Page 10: Test The Ds-N Cabling

    Step 2 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the Return Materials Authorization (RMA) process. Contact Cisco TAC (1 800 553-2447). Complete the “Physically Replace a Card”...

  • Page 11: Test The Eia

    Step 1 Remove and reinstall the EIA to ensure a proper seating: Remove the lower backplane cover. Loosen the five screws that secure it to the ONS 15454 and pull it away from the shelf assembly. Loosen the nine perimeter screws that hold the EIA panel in place.
  • Page 12 DS-N Test Set Note The ONS 15454 does not support simplex operation on the XC10G cross-connect card. Two cross-connect cards of the same type must be installed for each node. Create the Hairpin Circuit on the Source Node Port Connect an electrical test set to the port you are testing:...

  • Page 13: Test And Delete The Hairpin Circuit

    Determine the standby cross-connect card. On both the physical node and the CTC node view window, the standby cross-connect’s ACT/SBY LED is amber and the active card’s ACT/SBY LED is green. Position the cursor over the standby cross-connect card. Right-click and choose RESET CARD. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-13 November 2004...

  • Page 14: Retest The Original Xc10G Cross-Connect Card

    ACT/SBY LED is amber and the active card’s ACT/SBY LED is green. In node view, select the Maintenance > Cross-Connect > Card tabs. From the Cross-Connect Cards menu, choose Switch. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-14 November 2004...
  • Page 15 Resend test traffic on the loopback circuit. Step 3 If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447) and proceed to Step 4. If...

  • Page 16: Test The Xc Loopback Circuit

    In card view, click the Provisioning > SONET STS tabs. Uncheck the check box in the XC Loopback column for the circuit being tested. Click Apply. Click Yes in the confirmation dialog. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-16 November 2004...
  • Page 17 Click Yes in the Delete Circuits dialog box. Confirm that the XC loopback circuit is deleted form the Circuits tab list. If the test set indicates a good circuit, the problem might be a defective cross-connect card. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-17 November 2004...
  • Page 18 Resend test traffic on the loopback circuit. Step 3 If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447) and proceed to Step 4. If the circuit is not shown to be faulty and the card is not shown to be defective, you are finished with testing.

  • Page 19: Create The Terminal (Inward) Loopback On A Destination Ds-N Port

    Step 9 Click Next. Step 10 In the Circuit Creation destination dialog box, use the same Node, card Slot, Port, and STS (or VT) used for the source dialog box. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-19 November 2004...

  • Page 20: Test And Clear The Terminal (Inward) Loopback Circuit On The Destination Ds-N Port

    Select the appropriate state (IS, OOS, OOS_AINS) in the State column for the port being tested. Step 6 Click Apply. Step 7 Click Yes in the confirmation dialog box. Step 8 Cisco ONS 15454 Troubleshooting Guide, R4.6 1-20 November 2004...

  • Page 21: Test The Destination Ds-N Card

    Step 3 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447). Complete the “Physically Replace a Card” procedure on page 2-219 for the defective DS-N card.
  • Page 22 Choose Facility (Line) from the Loopback Type column for the port being tested. If this is a multiport Step 5 card, select the appropriate row for the port being tested. Click Apply. Step 6 Click Yes in the confirmation dialog box. Step 7 Cisco ONS 15454 Troubleshooting Guide, R4.6 1-22 November 2004...

  • Page 23: Test And Clear The Facility (Line) Loopback Circuit

    Choose None from the Loopback Type column for the port being tested. Step 6 Choose the appropriate state (IS, OOS, OOS_AINS) from the State column for the port being tested. Click Apply. Step 7 Cisco ONS 15454 Troubleshooting Guide, R4.6 1-23 November 2004...
  • Page 24 Step 1 Remove and reinstall the EIA to ensure a proper seating: Remove the lower backplane cover. Loosen the five screws that secure it to the ONS 15454 and pull it away from the shelf assembly. Loosen the nine perimeter screws that hold the EIA panel in place.
  • Page 25 DS-N OC-N OC-N DS-N Test Set The ONS 15454 does not support simplex operation on the XC10G cross-connect card. Two Note cross-connect cards of the same type must be installed for each node. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-25...

  • Page 26: Create The Hairpin Circuit On The Destination Node Port

    Click the Circuits tab. Choose the hairpin circuit being tested. Click Delete. Click Yes in the Delete Circuits dialog box. Confirm that the hairpin circuit is deleted form the Circuits tab list. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-26 November 2004...
  • Page 27 If the test set indicates a faulty circuit, assume the cross-connect card is not causing the problem. Clear Step 4 the hairpin circuit: Click the Circuits tab. Choose the hairpin circuit being tested. Click Delete. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-27 November 2004...
  • Page 28 Step 2 If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447) and proceed to Step 4. If...
  • Page 29 In node view, double-click the OC-N card to open the card view. Click the Provisioning > SONET STS tabs. Click the check box in the XC Loopback column for the port being tested. Click Apply. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-29 November 2004...

  • Page 30: Test The Xc Loopback Circuit

    Determine the standby cross-connect card. On both the physical node and the CTC node view window, the standby cross-connect’s ACT/SBY LED is amber and the active card’s ACT/SBY LED is green. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-30 November 2004...
  • Page 31 After the active cross-connect goes into standby mode, the original standby card becomes Note active and its ACT/SBY LED turns green. The former active card becomes standby and its ACT/SBY LED turns amber. Step 2 Resend test traffic on the loopback circuit. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-31 November 2004...
  • Page 32 1.3.8 Perform a Terminal (Inward) Loopback on a Source DS-N Port (East to West) If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447) and proceed to Step 4. If the circuit is not shown to be faulty and the card is not shown to be defective, you are finished with testing.

  • Page 33: Create The Terminal (Inward) Loopback On A Source Ds-N Port

    Depending upon the card type, click the Maintenance > Loopback tabs, Maintenance > DS1 tabs, or Maintenance > DS3 tabs. Select OOS_MT from the State column. If this is a multiport card, select the row appropriate for the desired port. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-33 November 2004...

  • Page 34: Test And Clear The Terminal (Inward) Loopback Circuit On The Source Ds-N Port

    Resend test traffic on the loopback circuit with a known-good card. Step 3 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447). Step 4 Complete the “Physically Replace a Card”...
  • Page 35 DS-3 cards. Click the Maintenance tab at the DS3XM-6 card view to reveal the two additional function columns. Figure 1-18 shows the DS3 subtab and the additional Send Code and Inhibit FE Lbk function columns. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-35 November 2004...

  • Page 36: Feac Send Code

    (line). This code initiates a loopback from the facility to the ONS 15454. Selecting No Code sends a line-loop-deactivate FEAC code to the connected equipment, which will remove the loopback. You can also insert a FEAC for the 28 individual DS-1 circuits transmuxed into a DS-3 circuit.

  • Page 37: Feac Alarms

    If you inhibit a DS-3 port’s far end loopback response, this DS-3 port and the DS-1 lines it contains are not restricted from terminal (inward) or facility (line) loopbacks. 1.4.4 FEAC Alarms When an ONS 15454 port receives an activation code for a FEAC loopback, it raises the LPBKDS1FEAC LPBKDS3FEAC condition.
  • Page 38 Choose Facility (Line) from the Loopback Type column for the port being tested. If this is a multiport card, select the appropriate row for the desired port. Step 6 Click Apply. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-38 November 2004...

  • Page 39: Test And Clear The Facility (Line) Loopback Circuit

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447). Complete the “Physically Replace a Card” procedure on page 2-219 for the faulty card.
  • Page 40 Figure 1-21 Terminal (Inward) Loopback on a Source-Node OC-N Port Source Intermediate Destination ONS Node ONS Node ONS Node OC-N OC-N OC-N OC-N OC-N OC-N Test Set Figure 1-22 shows terminal loopback on a G-Series card. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-40 November 2004...
  • Page 41 Tx and Rx terminals of the optical test set to the port you are testing. Both Tx and Rx connect to the same port. Adjust the test set accordingly. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-41 November 2004...

  • Page 42: Test And Clear The Terminal Loopback Circuit

    If the test set is not already sending traffic, send test traffic on the loopback circuit. Step 1 Examine the test traffic being received by the test set. Look for errors or any other signal information Step 2 that the test set is capable of indicating. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-42 November 2004...
  • Page 43 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447). Complete the “Physically Replace a Card” procedure on page 2-219 for the defective card.
  • Page 44 In node view, click the Circuits tab. Click the circuit and then click Edit. In the Edit Circuit dialog box, click the State tab. Choose OOS-MT from the Target Circuit State drop-down list. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-44 November 2004...
  • Page 45 ACT/SBY LED is amber and the active card’s ACT/SBY LED is green. Position the cursor over the standby cross-connect card. Right-click and choose RESET CARD. Click Yes in the confirmation dialog box. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-45 November 2004...
  • Page 46 ACT/SBY LED is amber and the active card’s ACT/SBY LED is green. In node view, select the Maintenance > Cross-Connect > Card tabs. In the Cross-Connect Cards area, click Switch. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-46 November 2004...
  • Page 47 Resend test traffic on the loopback circuit. Step 3 If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447) and proceed to Step 4. If the circuit is not shown to be faulty and the card is not shown to be defective, you are finished with testing.

  • Page 48: Create A Facility (Line) Loopback On An Intermediate-Node Oc-N, G-Series, Mxp, Or Txp Port

    Go to the node view of the intermediate node: Choose View > Go To Other Node from the menu bar. • Choose the node from the drop-down list in the Select Node dialog box and click OK. • Cisco ONS 15454 Troubleshooting Guide, R4.6 1-48 November 2004...
  • Page 49 1-51. If the test set indicates a faulty circuit, the problem might be a faulty OC-N card. Step 6 Complete the “Test the OC-N, G-Series, MXP, or TXP Card” procedure on page 1-50. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-49 November 2004...
  • Page 50 Step 3 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447). Complete the “Physically Replace a Card” procedure on page 2-219 for the faulty card.

  • Page 51: Create A Terminal Loopback On Intermediate-Node Oc-N, G-Series, Mxp, Or Txp Ports

    Leave the Bidirectional check box checked. Click Next. In the Circuit Creation source dialog box, select the same Node, card Slot, Port, and STS (or VT) where the test set is connected. Click Next. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-51 November 2004...
  • Page 52 Select None from the Loopback Type column for the port being tested. Select the appropriate state (IS, OOS, OOS_AINS) in the State column for the port being tested. Click Apply. Click Yes in the confirmation dialog box. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-52 November 2004...
  • Page 53 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447). Complete the “Physically Replace a Card” procedure on page 2-219 for the defective card.
  • Page 54 In the Circuit Creation dialog box, choose the type and size, such as an STS-1. Click Next. In the next Circuit Creation dialog box, give the circuit an easily identifiable name such as “OCn1toOCn5.” Cisco ONS 15454 Troubleshooting Guide, R4.6 1-54 November 2004...
  • Page 55 If the test set indicates a good circuit, no further testing is necessary with the facility loopback. Clear the Step 3 facility (line) loopback from the port: Click the Maintenance > Loopback tabs. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-55 November 2004...
  • Page 56 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447). Complete the “Physically Replace a Card” procedure on page 2-219 for the faulty card.
  • Page 57 Tx and Rx terminals of the optical test set to the port you are testing. Both Tx and Rx connect to the same port. Adjust the test set accordingly. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-57 November 2004...
  • Page 58 This procedure does not apply to Software R4.6 E-Series Ethernet, ML-Series Ethernet, and DWDM cards. Step 1 If the test set is not already sending traffic, send test traffic on the loopback circuit. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-58 November 2004...
  • Page 59 Resend test traffic on the loopback circuit with a known-good card. Step 3 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447). Step 4 Complete the “Physically Replace a Card”...

  • Page 60: Restoring The Database And Default Settings

    Internet Inter-ORB Protocol (IIOP) port. If you change the node name and then restore a backed up database with a different node name, the circuits map to the new renamed node. Cisco recommends keeping a record of the old and new node names.
  • Page 61 On the PC connected to the ONS 15454, start Netscape or Internet Explorer. In the Netscape or Internet Explorer Web address (URL) field, enter the ONS 15454 IP address. A Java Console window displays the CTC file download status. The web browser displays information about your Java and system environments.
  • Page 62 Restoring a node to factory configuration on a Windows or UNIX workstation should only be carried out on a standby TCC2 card. Caution Cisco recommends that you take care to save the node database to a safe location if you will not be restoring the node using the database provided on the software CD. Note The following parameters are not backed up and restored when you delete the database and restore the factory settings: node name, IP address, subnet mask and gateway, and IIOP port.

  • Page 63: Use The Reinitialization Tool To Clear The Database And Upload Software (Windows)

    Chapter 1 General Troubleshooting 1.6.2 Restore the Node to Factory Configuration If you need to install or replace one or more TCC2 cards, refer to the Cisco ONS 15454 Procedure Guide Note for installation instructions. Use the Reinitialization Tool to Clear the Database and Upload Software (Windows) Restoring a node to the factory configuration deletes all cross-connects on the node.

  • Page 64: Use The Reinitialization Tool To Clear The Database And Upload Software (Unix)

    If you are logged into CTC, close the browser window and disconnect the straight-through LAN cable from the RJ-45 (LAN) port on the TCC2 card or on the hub or switch to which the ONS 15454 is physically connected. Reconnect your straight-through LAN cable to the LAN port and log back into CTC.
  • Page 65 If you are logged into CTC, close the browser window and disconnect the straight-through LAN cable from the RJ-45 (LAN) port on the TCC2 card or on the hub or switch where the ONS 15454 is physically connected. Reconnect your straight-through LAN cable to the LAN port and log back into CTC.

  • Page 66: Pc Connectivity Troubleshooting

    Chapter 1 General Troubleshooting 1.7 PC Connectivity Troubleshooting Set the node name and network configuration to site-specific values. Refer to the Cisco ONS 15454 Step 14 Procedure Guide for information about provisioning the node name, IP address, subnet mask and gateway, and IIOP port.

  • Page 67: Unsupported Platforms And Browsers

    1.7.5 Unable to Verify the IP Configuration of Your PC Symptom When connecting your PC to the ONS 15454, you are unable to successfully ping the IP address of your PC to verify the IP configuration. Table 1-4 on page 1-67 describes the possible problems and the solutions.

  • Page 68: Verify The Ip Configuration Of Your Pc

    Step 1 If Java Plug-in does not appear, the JRE might not be installed on your PC. Step 2 Run the Cisco ONS 15454 software CD. Open the CD-drive:\Windows\JRE folder. Double-click the j2re-1_4_2-win icon to run the JRE installation wizard.

  • Page 69: Reconfigure The Browser

    Verify that the computer does not have two network interface cards (NICs) installed. If the computer does have two NICs, remove one. Restart the browser and log on to the ONS 15454. Step 6 Cisco ONS 15454 Troubleshooting Guide, R4.6...

  • Page 70: Unable To Verify The Nic Connection On Your Pc

    1.7.7 Unable to Verify the NIC Connection on Your PC Symptom When connecting your PC to the ONS 15454, you are unable to verify the NIC connection is working properly because the link LED is not illuminated or flashing. Table 1-6 describes the possible problems and the solutions.

  • Page 71: The Ip Address Of The Node Is Unknown

    If the ping is successful, an active TCP/IP connection exists. Restart CTC. Step 4 If the ping is not successful, and the workstation connects to the ONS 15454 through a LAN, check that Step 5 the workstation’s IP address is on the same subnet as the ONS node.

  • Page 72: Ctc Operation Troubleshooting

    Exit any and all open and running CTC and Internet Explorer applications. Step 7 Launch Internet Explorer and open a new CTC session. You should now be able to access the CTC Help. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-72 November 2004...

  • Page 73: Unable To Change Node View To Network View

    From the user shell window, kill any CTC applications. Step 2 Kill any Netscape applications. Step 3 In the user shell window, set the environment variable to increase the heap size: % setenv CTC_HEAP 256 Cisco ONS 15454 Troubleshooting Guide, R4.6 1-73 November 2004...

  • Page 74: Ctc Does Not Launch

    Close the McAfee VirusScan window. 1.8.4 CTC Does Not Launch CTC does not launch; usually an error message appears before the login window appears. Symptom Table 1-12 describes the possible problem and the solution. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-74 November 2004...

  • Page 75: Redirect The Netscape Cache To A Valid Directory

    All running sessions of CTC must be halted before deleting the CTC cache. Deleting CTC cache might Caution cause any CTC running on this system to behave in an unexpected manner. Enter an ONS 15454 IP address into the browser URL field. The initial browser window shows a Step 1 Delete CTC Cache button.

  • Page 76: Delete The Ctc Cache File Manually

    Click the Modified column in the Search Results dialog box to find the JAR files that match the date Step 3 when you downloaded the files from the TCC2. These files might include CTC*.jar, CMS*.jar, and jar_cache*.tmp. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-76 November 2004...

  • Page 77: Node Icon Is Gray On Ctc Network View

    The error message “Unable to launch CTC due to applet security restrictions” appears after you enter the IP address in the browser window. Table 1-15 on page 1-78 describes the possible problem and the solution. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-77 November 2004...

  • Page 78: Manually Edit The Java.policy File

    C:\Windows folder. On Windows NT 4.0 or later PCs, save the file to all of the user folders on that PC, for example, C:\Winnt\profiles\joeuser. 1.8.8 Java Runtime Environment Incompatible Symptom The CTC application does not run properly. Table 1-16 describes the possible problem and the solution. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-78 November 2004...

  • Page 79: Launch Ctc To Correct The Core Version Build

    Start the browser. Step 3 Type the ONS 15454 IP address of the node that reported the alarm. This can be the original IP address you logged in with or an IP address other than the original. Log into CTC. The browser downloads the JAR file from CTC.

  • Page 80: Different Ctc Releases Do Not Recognize Each Other

    Step 2 Start the browser. Step 3 Type the ONS 15454 IP address of the node that reported the alarm. This can be the original IP address you logged on with or an IP address other than the original. Step 4 Log into CTC.

  • Page 81: Verify Correct Username And Password

    Contact your system administrator to verify the username and password. Step 2 Call Cisco TAC (1 800 553-2447) to have them enter your system and create a new user name and Step 3 password. 1.8.11 No IP Connectivity Exists Between Nodes Symptom The nodes have a gray icon and is usually accompanied by alarms.

  • Page 82: Dcc Connection Lost

    The source port that was previously selected no longer appears in the available list because it is now part of a provisioned circuit. Select a different available port and begin the circuit creation process again. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-82 November 2004...

  • Page 83: Calculate And Design Ip Subnets

    Table 1-23 Calculate and Design IP Subnets Possible Problem Solution The IP capabilities of Cisco provides a free online tool to calculate and design IP subnets. Go to the ONS 15454 require http://www.cisco.com/techtools/ip_addr.html. For information about specific calculations to ONS 15454 IP capability, refer to the Cisco ONS 15454 Reference Manual.
  • Page 84 “Alarm Troubleshooting.” Step 4 Verify that the ACT LED on the Ethernet card is green. Verify that Ports 1 and 3 on ONS 15454 #1 and Ports 1 and 2 on ONS 15454 #2 have green link-integrity Step 5 LEDs illuminated.

  • Page 85: Change Vlan Port Tag And Untagged Settings

    Table 1-25 Verify VLAN Connection to Network Device from Untag Port Possible Problem Solution The Tagged ONS 15454 adds the The solution is to set both ports in the VLAN to Tagged to IEEE 802.1Q tag and the Untag stop the stripping of the 4 bytes from the data packet and...
  • Page 86 SD-L against near-end or far-end line cards • AIS-L against far-end line cards • RFI-L against near-end line cards • Table 1-26 describes the potential cause(s) of the symptom and the solution(s). Cisco ONS 15454 Troubleshooting Guide, R4.6 1-86 November 2004...
  • Page 87 Step 2 Choose Reset Card and click OK. (Slot 10 remains active and Slot 8 remains standby.) Step 3 If the CTNEQPT-PBWORK condition does not clear, reseat the Slot 8 cross-connect card. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-87 November 2004...

  • Page 88: Circuits And Timing

    OOS_AINS_PARTIAL: At least one connection in the OC-N circuit is in the OOS_AINS state and • at least one other connection in the circuit is in IS or OOS_AINS state. Table 1-27 describes the possible problems and the solutions. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-88 November 2004...
  • Page 89 One end of the circuit is Refer to the Cisco ONS 15454 Procedure Guide for procedures to clear not properly terminated. alarms and change circuit configuration settings.

  • Page 90: Clear Ais-V On Ds3Xm-6 Unused Vt Circuits

    You receive an “Error while finishing circuit creation. Unable to provision circuit. Unable to create connection object at node_name” message when trying to create a VT1.5 circuit in CTC. Table 1-29 describes the possible problem and the solution. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-90 November 2004...
  • Page 91 336 bidirectional VT1.5s in a BLSR or less than 224 bidirectional VT1.5s in the ONS 15454 a path protection or 1+1 protection group. Refer to the Cisco ONS 15454 indicated in the error Reference Guide for more information.

  • Page 92: Oc-3 And Dcc Limitations

    Solution OC-3 and DCC have For an explanation of OC-3 and DCC limitations, refer to the DCC Tunnels limitations for the section of the Cisco ONS 15454 Procedure Guide. ONS 15454. 1.9.7 ONS 15454 Switches Timing Reference Symptom Timing references switch when one or more problems occur.

  • Page 93: Free-Running Synchronization Mode

    This alarm is raised when the last reference input fails. See the “2.7.128 HLDOVRSYNC” section on page 2-104 for a detailed description of this alarm. The ONS 15454 supports holdover timing per Telcordia GR-436 Note when provisioned for external (BITS) timing. 1.9.9 Free-Running Synchronization Mode...

  • Page 94: Fiber And Cabling

    Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. Consult the Cisco ONS 15454 Procedure Guide for information.

  • Page 95: Faulty Fiber-Optic Connections

    Step 1 Ensure that a single-mode fiber connects to the ONS 15454 OC-N card. Note SM or SM Fiber should be printed on the fiber span cable. ONS 15454 OC-N cards do not use multimode fiber. Step 2 Ensure that the connector keys on the SC fiber connector are properly aligned and locked.
  • Page 96 Clean or replace the fiber patch cords. Clean the fiber according to site practice or, if none exists, follow the procedure in the Cisco ONS 15454 Procedure Guide. If possible, do this for the OC-N card you are working on and the far-end card.

  • Page 97: Crimp Replacement Lan Cables

    You can crimp your own LAN cables for use with the ONS 15454. Use a cross-over cable when connecting an ONS 15454 to a hub, LAN modem, or switch, and use a LAN cable when connecting an ONS 15454 to a router or workstation. Use CAT-5 cable RJ-45 T-568B, Color Code (100 Mbps), and a crimping tool.
  • Page 98 1.10.2.2 Replace Faulty GBIC or SFP Connectors GBICs and small form-factor pluggables (SFP) are hot-swappable and can be installed or removed while the card or shelf assembly is powered and running. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-98 November 2004...
  • Page 99 Table 1-42 Table 1-43 on page 1-100, and refer to the Cisco ONS 15454 Reference Guide. Note GBICs and SFPs must be matched on either end by type: SX to SX, LX to LX, or ZX to ZX.

  • Page 100: Remove Gbic Or Sfp Connectors

    Grip the sides of the GBIC with your thumb and forefinger and insert the GBIC into the slot on the E1000-2, E1000-2-G, or G-Series card (Figure 1-38). Note GBICs are keyed to prevent incorrect installation. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-100 November 2004...

  • Page 101: Installing A Gbic With A Handle

    Remove the protective plug from the SC-type connector. Step 5 Grip the sides of the GBIC with your thumb and forefinger and insert the GBIC into the slot on the E1000-2, E1000-2-G, G1K-4, or G-Series card. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-101 November 2004...

  • Page 102: Power And Led Tests

    –16 to +3 dBm Client side: depends on SFP depends on SFP 1.11 Power and LED Tests This section provides symptoms and solutions for power supply, power consumption, and LED indicator problems. Cisco ONS 15454 Troubleshooting Guide, R4.6 1-102 November 2004...

  • Page 103: Isolate The Cause Of Power Supply Problems

    When working with live power, always use proper tools and eye protection. Warning Always use the supplied electrostatic discharge (ESD) wristband when working with a powered ONS 15454. Plug the wristband cable into the ESD jack located on the lower-right outside edge of the shelf assembly. Caution Operations that interrupt power supply or short the power connections to the ONS 15454 are service-affecting.

  • Page 104: Power Consumption For Node And Cards

    Verify that a rack-ground cable attaches to the frame-ground terminal (FGND) on the right side of the ONS 15454 EIA. Connect this cable to the ground terminal according to local site practice. Verify that the DC power source has enough capacity to carry the power load.

  • Page 105: Verify Card Led Operation

    With the exceptions previously described, if an OC-N or DS-N LED does not light up, the LED is faulty. Return the defective card to Cisco through the RMA process. Contact Cisco TAC (1 800 553-2447). G-Series Ethernet or FC_MR-4 card LED does not light, or you are unsure if LEDs are working Symptom properly.

  • Page 106: Verify E-Series And Ml-Series Ethernet Card Led Operation

    No traffic-affecting port alarms should be present. Step 3 If you are unable to determine the port state, contact Cisco TAC (1 800 553-2447). Symptom E-Series or ML-Series Ethernet card LED does not light, or you are unsure if LEDs are working properly.

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