Samsung Officeserv 7100 Technical Manual
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Samsung Officeserv 7100 Technical Manual

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OfficeServ 7100
TECHNICAL MANUAL
T A B L E
S P E C I A L A P P L I C AT I O N S S E C T I O N
PART
DESCRIPTION
1
OVERVIEW
2
APPLICATIONS
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
O F
..................................................................................................1.1.1
INDIVIDUAL STATION PAGE.................................................... 2.1.1
CALLER ID ............................................................................... 2.2.1
USING LCR TO INSERT LONG DISTANCE PICK CODE ......... 2.3.1
USING LCR WITH CALLER ID ................................................. 2.4.1
UNIFORM CALL DISTRIBUTION ............................................. 2.5.1
OfficeServ 7100 VoIP (VOICE OVER
INTERNET PROTOCOL) .......................................................... 2.6.1
NETWORKING OVER PRI ....................................................... 2.7.1
NETWORKING OVER IP .......................................................... 2.8.1
NETWORKING ......................................................................... 2.9.1
Home Page
TABLE OF CONTENTS APRIL 2007
C O N T E N T S
Table of Contents
SPECIAL APPLICATIONS
PAGE
Table of Contents
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Summary of Contents for Samsung Officeserv 7100

  • Page 1 USING LCR TO INSERT LONG DISTANCE PICK CODE ..2.3.1 USING LCR WITH CALLER ID ..........2.4.1 UNIFORM CALL DISTRIBUTION ..........2.5.1 OfficeServ 7100 VoIP (VOICE OVER INTERNET PROTOCOL) ............2.6.1 NETWORKING OVER PRI ............2.7.1 NETWORKING OVER IP ............2.8.1...
  • Page 2 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 1 APRIL 2007 PART 1. OVERVIEW This part of the technical manual is titled “Special Applications” because it provides information about interfacing with customer-provided equipment or using a feature in a different way than it was intended.

  • Page 3: Individual Station Page

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 PART 2. APPLICATIONS 2.1 INDIVIDUAL STATION PAGE The system was not designed to permit page announcements to individual keysets. However, a forced auto answer key (FAUTO) can be used to accomplish this objective.
  • Page 4 PART 2 APRIL 2007 2.2 CALLER ID The OfficeServ 7100 is compatible with both types of Caller ID as defined by BELLCORE. These are the single message format or “Number Only” sometimes referred to as standard Caller ID and the multiple message format or “Name and Number”...
  • Page 5 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 determine which piece of Caller ID data is displayed when a call rings at the user’s station. This MMC is primarily used when displaying transferred calls.
  • Page 6 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 2.3 USING LCR TO INSERT LONG DISTANCE PICK CODE One of the more common uses for LCR is to use this feature to automatically insert the long distance access code for long distance calls within your own area code.
  • Page 7 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 In MMC 711, program the following entries: MMC 711 LCR TIME TABLE TIME CHANGE BANDS HHMM LCRT HHMM LCRT HHMM LCRT HHMM LCRT 0001 0001...
  • Page 8 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 In MMC 713, program the following: MMC 713 LCR MODIFY DIGIT TABLE INDEX NO. OF DELETE NO. OF INSERT NO. OF APPEND DIGITS (15) DIGITS (14)
  • Page 9 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 2.4 USING LCR WITH CALLER ID It is necessary to have LCR programmed on systems with Caller ID to enable certain features with a DIAL/REDIAL option to be used. This is because the 10 digit CID number format provided by the Central Office always contains the area code.
  • Page 10 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 MMC 710 LCR DIGIT TABLE 1AAALLL 1AAALLL NOTE: AAA is your home area code and LLL is a local prefix. For example, at STA, AAA= 305 and one LLL = 426. To operate correctly, all of the local prefixes must be entered in this table.
  • Page 11 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 In MMC 712, program the following entries: MMC 712 LCR ROUTE TABLE LCR ROUTE TIME CHANGE LCRCOS TRK GROUP MOD DIGITS In MMC 713, program the following:...

  • Page 12: Uniform Call Distribution

    First and second announcements reassure the caller until an agent becomes free. The OfficeServ 7100 VM/AA ports are capable of providing the UCD group overflow announcements. When VM/AA ports are used as a UCD message source, the system provides the flexibility to share the ports with other VM/AA applications, or dedicate these ports for play log UCD messages only.
  • Page 13 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 range of 0001 to 9999 (corresponding to VM/AA prompts). Please refer to Part 4 or Part 6 of the manual for customizing prompt recording instructions. This message will repeat at the UCD recall interval.
  • Page 14 • IP stations, which can be combination of any of the following: ITP 5100 Series or Softphone. IP Networking: OfficeServ 7100 has the ability to network up to 99 systems together • with a high level of feature integration. The networked systems may be any combination of OfficeServ 100, OfficeServ 500, OfficeServ 7100, OfficeServ 7200 and OfficeServ 7400 systems.

  • Page 15: Voip Overview

    IP (Internet Protocol) networks. IP is the accepted protocol standard for transporting data. With VoIP certain compression standards have also been adopted to represent each second of voice with an amount of bandwidth. The OfficeServ 7100 MGI can utilize G.711, G.729A, G729 or G.723 standards voice compression codec's (card dependant).
  • Page 16 Station Paging, Offhook Voice Announce are seamless with the ITP series keyphones. Other traditional buttons such as Transfer, Hold, Speaker, Volume control, Redial, Conference and the Samsung intuitive Softkeys make them truly functional. In addition to the standard keyphone keys there is a navigation button that allows scrolling though various keyphone menu parameters (navigation key is not available on 5107S model).

  • Page 17: Mgi Hardware Overview

    The MGI (Media Gateway Interface) card supports a diverse range of features and applications. The selectable features are H.323 VoIP trunking, SIP VoIP trunking, OfficeServ 7100 System Networking via IP and the Samsung ITP 5100 series keyphones. MGI cards support these features on a per port basis. Each MGI card has an embedded RJ 45 10/100 BaseT Ethernet female connector on the face of each card which allows a standard RJ45 UTP data cable connection for IP network connections.

  • Page 18: Mgi Card Installation

    MMC 841. Select the “MP MGI/VM KEY” option and enter the appropriate license key to activate the MGI channels. The MGI-16 card can mount in any OfficeServ 7100 universal card slot. Add as many as needed. You are only limited by the number of available slots.

  • Page 19: Mgi Services

    This connects to the same IP network that the MGI card(s) are connected to. (ITP keyphones can be on the same or a different network). The OfficeServ 7100 system IP address is registered on the MP10/MP10a card. All IP connectivity is directed to the MP10/MP10a IP address. MMC 830: Ethernet Parameters, provides the selections for the system MP10/MP10a IP address.

  • Page 20: Mgi Card Relationships

    IP device on the IP side or a TDM port on the circuit switched side of the OfficeServ 7100. When the request is for a circuit switched side connection, the MP10/MP10a controls the MGI and sets up a channel for the IP call to use a codec on the MGI as a gateway to the circuit switched environment.
  • Page 21 Each ITP keyphone must also have a User ID and Password. This User ID and Password must match the User ID and Password in the OfficeServ 7100 system (MMC 840: IP SET INFO). The ID and Password are used to register the ITP keyphone to the OfficeServ 7100 and retain the number associated with that particular ITP keyphone.
  • Page 22 ID and Password. The ITP Server is the address of the MP10/MP10a OfficeServ 7100 system supporting that ITP keyphone. The ID and Password are used to register the ITP keyphone to the OfficeServ 7100 and retain that number associated with the registered ITP keyphone. The data infrastructure (IE routers and switched hubs) allows connectivity via IP between the ITP keyphone and the MP10/MP10a.

  • Page 23: Mgi Operational Concepts

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 OfficeServ 7400 MGI Functional Overview MGI Operational Concepts The MGI supports several VoIP services. In supporting multiple services the MGI ports are capable of using different protocols (IE Proprietary, SIP or H.323) automatically on a per port basis as needed.
  • Page 24 MGI. The ITP keyphones only use the MGI when accessing the OfficeServ 7100 circuit switched system side. ITP to ITP calls do not use the MGI when called on a private network. This aspect of use can determine how many MGI cards need to be installed based on ITP station traffic considerations.

  • Page 25: Mgi Group Numbering Plan

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 MGI Group Numbering Plan When using MMC 615: MGI Group, an understanding of the multi-use aspect of the MGI should be understood. There is a correlation between the Numbering Plan and Trunk Group Members.
  • Page 26 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 Table 1: MGI Group default Numbering Plan Assignments: 3801 3801 3801 3801 3201 3801 3801 8301 3801 3801 8401 8501 3802 3802 3802 3802 3202...

  • Page 27: Voip Trunk Call Routing Concept

    MGI ports as trunk ports. As a trunking gateway the MGI card support the H.323 or SIP standards on a per port basis as needed. The OfficeServ 7100 MGI card programming is similar to installing or adding other cards in the OfficeServ 7100 system.

  • Page 28: Internet Protocol (Ip) Addressing

    To program the MGI VoIP it must be known where to route IP based calls. A basic knowledge of Internet Protocol (IP) networking should be understood to program IP addresses and IP gateway addressing. The OfficeServ 7100 must have an IP address associated with the MP10/MP10a and each MGI-16 card installed. This is the same address if using the on-board MGI channels.

  • Page 29: Public And Private Ip Connectivity

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 Public and Private IP Connectivity The MP10/MP10a, MGI and ITP keyphones can be used on the private Intranet LAN/WAN and also have a public Internet presence. This is accomplished by defining the public address on the MP10/MP10a and MGI cards.

  • Page 30: Customer Provided Routers

    In most applications the equipment supporting reservations would be located at the OfficeServ 7100 system side. The remote location can have a either a public static IP address for each ITP keyphone, a NAT supporting router with a single public IP address with multiple ITP keyphones.

  • Page 31: Remote Itp Keyphone With Public Static Ip Addressing

    ITP keyphones on a private LAN network without “exposing” the private data network to the public domain. In this topology the programming in the OfficeServ 7100 for the MP10/MP10a, MGI and ITP keyphone can be considered Private because they are all on the same network.

  • Page 32: Reservations / Port Forwarding Router Addressing With Static Ip Remote Itp Keyphone

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 Reservations / Port Forwarding Router Addressing with Static IP Remote ITP Keyphone Figure 9 shows the relationship between the MP10/MP10a, MGI and a remote ITP keyphone using a router to provide a separation between the Private and Public networks.

  • Page 33: Remote Itp Keyphones With Reservations Router Addressing

    Figure 10 shows Private with Public connectivity using router reservations or port forwarding at the OfficeServ 7100 end the remote ITP endpoint(s). In all cases, on a public application, a public IP addresses must be obtained for the MP10/MP10a and the MGI card(s).

  • Page 34: Itp Keyphone With Remote Nat Router Addressing

    Figure 11b also shows remote ITP keyphones using a NAT router. This approach is extremely cost effective due to the ITP and LAN PC’s using the same public address. The ITP’s use the public address to reach the OfficeServ 7100 system and the LAN PC’s use the public address to access the Internet Figure 11a.

  • Page 35: Connecting To The Public Network

    Sufficient bandwidth to support ITP voice and data. 2. Minimum two static IP addresses at the OfficeServ 7100 system side. One to expose the MGI card(s) to the public Internet and a second one to be used for MP10/MP10a communications.

  • Page 36: Quality Of Service

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 MMC 830 and MMC 831: IP type to “Private with Public” set up private and • public IP addresses. MMC 840: For each remote ITP, set IP type to “Public with Firewall”.

  • Page 37: Tcp/Udp Ports

    In the IP environment ports are used for specific connections. These ports need to be known to travese routers, firewalls and to provide prioritization in certain environments. The IP ports and port types utilized by the OfficeServ 7100 are listed in Table 5. System TCP/UDP Port numbers Table 5.
  • Page 38 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 Service Type Port Number Protocol Remarks OfficeServ News 5012 OfficeServ News Server connection SMDR Print 5100 SMDR printout to IP connection UCD Print 5101 UCD printout to IP connection...

  • Page 39: Itp Application Programming Examples

    Extension 3201 105.52.10.151 Extension 3202 Programming this application on the OfficeServ 7100 system is as follows: 1. MMC 830 ETHERNET PARAMETERS Note: If you are using on-board MGI channels MMC 831 is “read only”. The MP10/MP10a’s IP will be used for the MGI function also) •...
  • Page 40 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 3. MMC 840: IP PHONE SETTINGS FOR EACH ITP ON THE PRIVATE NETWORK • IP TYPE: Private 4. ITP Keysets The following needs to be entered into each of the ITP keyphones accordingly. For detailed instructions of configuring the ITP keyphone, see the user’s guide.

  • Page 41: Mgi Programming Mmcs

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 MGI Programming MMCs There are 14 MMCs directly related to the use and operation of the MGI card. MMC 615 MGI GROUP Assigns permissions of use for individual MGI ports. Separates range of ports to be...
  • Page 42 This MMC programs and stores the station number, user ID and password for ITP keyphones. This MMC also shows ITP MAC and IP addresses and is where the ITP keyphones are registered with the OfficeServ 7100. MMC 841 SYSTEM IP OPTION This MMC allow new ITP registrations to be disabled and also allows UCD and SMDR to be sent to the CTI link.

  • Page 43: Hardware Setup

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 2.7 NETWORKING OVER PRI The following procedures are intended to show how to set up networking between systems only. It is assumed that all the systems to be networked together have already been set up as stand alone systems with LCR and inbound trunks already set up.

  • Page 44: Software Setup

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 Software Setup Each switch must be given a unique multi-digit ID number that does not conflict with the North American Dialing Plan. e.g. one switch is ID 001, a second is ID 002, a third is 003, etc.
  • Page 45 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 If the networked systems are to use a centralized voicemail system then the switch that has the VMAA will have all the MB entry = Y, all others will be = N.

  • Page 46: Centralized Voice Mail Setup

    This setup takes place at each of the remote locations and allows these locations to use the Samsung Voicemail system in the central location. When messages are left at the central location the VMMSG key at the remote location will illuminate to indicate a message.

  • Page 47: Did Pass Through

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 In MMC 710 make an entry for digits “0010” , length 04, and the route to access the main location. For example: [LCR DIGIT (0002)]...

  • Page 48: Tandem Trunking

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 Tandem Trunking If the networked switches are in different area codes, e.g. Switch 001 is 561 Switch 002 is 954 Switch 003 is 305 then calls from one switch can be routed over the network link and sent over as local calls.
  • Page 49 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 NETWORKING DATA COLLECTION FORM Switch ID: Area Code: (MMC 820) Extension Range: (MMC 724) Station Group Range: (MMC 724) Central Operator Host: Central VMAA Host:...
  • Page 50 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) Network Routes Switch ID Route Class Group Modify (MMC 712)
  • Page 51 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits RP2 RP3 RP5 RP6 Delete 2.7.9...

  • Page 52: Networking Programming Example

    954 is 7 digit local dialing. There are 150 stations in the headquarters and this system will also host the Samsung Voicemail for the company. The 954 location has 50 sets as does the 305 location. All calls from area code to area code are long distance so calls from any of the locations to the area code of another location must be re routed across the network links and sent out as local calls.
  • Page 53 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 NETWORKING DATA COLLECTION FORM-EXAMPLE 1 Switch ID: Area Code: 561 (MMC 820) Extension Range: 2001 2099 (MMC 724) 2100 2199 Station Group Range: 5000 5049...
  • Page 54 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) 1305 1954 Network Routes Switch ID Route Class Group Modify...
  • Page 55 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits Delete 2.7.13...
  • Page 56 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 NETWORKING DATA COLLECTION FORM-EXAMPLE 2 Switch ID: Area Code: 954 (MMC 820) Extension Range: 2201 2299 (MMC 724) Station Group Range: 5200 5249 (MMC 724)
  • Page 57 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) 1305 1561 Network Routes Switch ID Route Class Group Modify...
  • Page 58 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits Delete 2.7.16...
  • Page 59 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 NETWORKING DATA COLLECTION FORM-EXAMPLE 3 Switch ID: Area Code: 305 (MMC 820) Extension Range: 2301 2399 (MMC 724) Station Group Range: 5300 5349 (MMC 724)
  • Page 60 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) 1954 1561 Network Routes Switch ID Route Class Group Modify...
  • Page 61 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 APRIL 2007 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits Delete 2.7.19...

  • Page 62: Technical Manual Part 2 January

    The following procedures are intended to show how to set up IP networking between systems only. This method will allow multiple OfficeServ 7100 systems to be networked together over an IP network. It is assumed that all the systems to be networked together have already been set up as stand alone systems with LCR and inbound trunks already set up.

  • Page 63: Officeserv

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 Software Setup The following MMC’s must be programmed for each node in the network: 1. The following MMC’s related to IP and MGI set up must be programmed MMC 830.
  • Page 64 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 2. Each switch must be given a unique multi-digit ID number that does not conflict with the North American Dialing Plan. e.g. one switch is ID 001, a second is ID 002, a third is 003, etc.
  • Page 65 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 This information is entered in MMC 724 in the network LCR area (NTWK LCR NUMPLAN). MMC 724. Numbering Plan • STN DIAL NO.: A non-conflicting range of station numbers should be assigned across all the nodes in the network.
  • Page 66 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 • MB:N: When using Centralized Voice Mail using SVMi-4E/8E/16E cards, other systems need to manually create mail boxes for each system. If this option is "Y",...
  • Page 67 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 9. Put the trunks for each network link into their own trunk group. e.g. in switch 001 put the trunks to switch 002 in group 802 and the trunks to switch 003 in 803.
  • Page 68 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 • (0001~2000) : Index numbers. • DIGIT : Beginning of digits for outgoing call. Because a networking call should have a node number, it can be the starting point. It should be included in the numbers assigned in MMC 824.
  • Page 69 NOTES 1. The OfficeServ 7100 does not support the SVMi-20E card. However, the OfficeServ 7100 can be a remote system that used the Centralized Voicemail off of another node. All references to SVMi and Centralized Voicemail in this document refers to SVMi/Centralized Voicemail installed in other nodes such that the OfficeServ 7100 is a remote node using the Centralized Voicemail resources remotely via the SPNET.

  • Page 70: Centralized Operator Setup

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 the audio prompts and dialing digits as the interactive soft keys will not be shown at the remote location, unless all nodes are running 2.3x software or higher.
  • Page 71 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 Tandem Trunking If the networked switches are in different area codes, e.g. Switch 001 is 561 Switch 002 is 954 Switch 003 is 305 then calls from one switch can be routed over the network link and sent over as local calls.

  • Page 72: Programming Example

    Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 PROGRAMMING EXAMPLE: This example demonstrates the steps involved in networking 2 nodes (Nodes A and B) together over IP. It is assumed that a functional IP network exists between the nodes.
  • Page 73 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 Set USER=VoIP Networking and choose the IP trunk members (MGI channels) to be used for this “Networking” use. The default values should start with member 1 = 3801, etc.
  • Page 74 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 21** - • MMC 310: LCR class of all stations are set to 1 (default) since there is only one path to the other Node.
  • Page 75 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 • MMC 615: Program the MGI Use Groups. Set USER=VoIP Networking and choose the IP trunk members (MGI channels) to be used for this “Networking” use. The default values should start with member 1 = 3801, etc…...
  • Page 76 Table of Contents Home Page OfficeServ 7100 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JANUARY 2009 • MMC 710: Index Digit Length LCRT 0001 091 stations, station groups in Node A 0002 1 special numbers 0003 2 local calls need at least 7 digits (if needed) Note: this example does not have local CO trunking.
  • Page 77 PART 2 JANUARY 2009 2.9 NETWORKING The networking feature package allows up to 99 OfficeServ 7100 systems to be connected together with a high level of feature transparency. The physical connection between the systems can be set up via an IP network or a proprietary PRI connection (based on Q-SIG specification).
  • Page 78 NOTES 1. The OfficeServ 7100 does not support the SVMi-20E card. However, the OfficeServ 7100 can be a remote system that used the Centralized Voicemail off of another node. All references to SVMi and Centralized Voicemail in this document refers to SVMi/Centralized Voicemail installed in other nodes such that the OfficeServ 7100 is a remote node using the Centralized Voicemail resources remotely via the SPNET.

  • Page 79: Enhanced Networking

    TECHNICAL MANUAL PART 2 JANUARY 2009 Enhanced Networking OfficeServ 7100 also supports the following Enhanced Networking features: NETWORK TRUNK RING DESTINATION This feature permits for analog trunks to be assigned to ring at any station or group destinations anywhere in the network. Trunk facilities terminating at the main office location can be assigned to ring directly at stations, station groups, or single line ports in the branch offices.
  • Page 80 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 Notes: Centralized attendant handles second level recalls across the network. This is • not to be confused with centralized operator which handles calls from remote stations dialing 0.

  • Page 81: Ucd Final/Invalid Destination Network Routing

    Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 UCD FINAL/INVALID DESTINATION NETWORK ROUTING This feature has been improved to allow UCD groups to overflow unanswered calls to other stations or station groups anywhere in the network. For example, call arriving at the branch office can ring to a UCD;...

  • Page 82: Centralized Voicemail With Soft Key Functionality

    Notes: The functionality is only available when using the SVMi() card for Centralized • Voicemail. Softkey options are only available to the Samsung digital stations. • This feature is supported over Q-sig and IP networking. • MMC INFORMATION:...

  • Page 83: Voicemail Transfer (Vt) Across The Network

    Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 VOICEMAIL TRANSFER (VT) ACROSS THE NETWORK The VT key function has been modified to allow a remote station user to program a VT key with the group number of the centralized voicemail (which resides in a different node).

  • Page 84: Networking Message Key With Led Indications

    Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 NETWORKING MESSAGE KEY WITH LED INDICATIONS This feature permits station users to set a message wait indication to remote stations in the network. When calling a remote station and receiving busy or no answer condition, the caller can press the MSG softkey in the display (or dial the MSG access code) and leave an indication that a message is waiting.

  • Page 85: Remote Hold Across The Network

    Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 Notes: Multiple NP keys can be programmed per keyset in MMC 722. • Pages can be made to page groups in other nodes; however, stations from other •...

  • Page 86: Network Selection And Busy Lamp Field Indication Across The Network

    Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 Notes: Directed call pickups, hold pickups, and park pickups are all supported over the • network. This feature is supported over Q-sig and IP networking. •...

  • Page 87: Call Coverage Key

    Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 ADDITIONAL ENHANCEMENTS Call Coverage Key The call coverage key (CC key) is a feature where one station can visually and/or audibly monitor the call status of another, or several other stations, and serve as a backup answering position of other stations users.

  • Page 88: Proirity Call Routing

    Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 Hold recalls and transfer recalls to the covered stations will also recall to the • covering station. The CC key will flash amber during transfer/hold recalls.
  • Page 89 Table of Contents Home Page OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 and transferring the calls to other stations. She is expecting a call from the boss. When the boss calls in using his mobile phone, the system will recognize the bosses caller ID and provide a unique audible tone and ring pattern.

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