Samsung LCD 24B User Manual
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Summary of Contents for Samsung LCD 24B
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Page 1: User Guide
SAMSUNG DCS GATEWAY DIGITAL COMMUNICATION GATEWAY SYSTEM KEYSET USER GUIDE... -
Page 2: Publication Information
Publication Information Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason. Samsung Telecoms also reserves the right with- out prior notice to make changes in design or components equipment engineering manufacturing may warrant. - Page 3 2000-07-03 ..........................(place and date of issue) (name and signature of authorized person) (Representative in the EU) Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire GU46 6GG, UK In-Seop Lee / Manager IS Lee 2000-07-06 ..........
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Page 4: Intended Use
Intended Use This digital telephone is intended to be connected to a digital extension of a Samsung DCS telephone system. The connec- tion allows voice communication between the central proces- sor unit and the telephone. It is not intended to be connected to any other telephone system or the public telephone net- work. -
Page 5: Table Of Contents
Call Indications ( eys) ....... 2 CALL/LINE K Speakerphone ............2 Hot Keypad ............3 Volume Controls ........... 3 Keyset Layout ........4 (LCD 24B) Keyset Layout ........5 (LCD 12B) Keyset Layout ........6 (LCD 6B) Labelling Programmable Keys ......7 Selecting Key Features Using Menus.... - Page 6 DCS Gateway Keyset User Guide Consultation ............19 Forwarding Calls ..........19 Direct Call Pickup ..........24 Group Call Pickup ..........25 Executive Override (EOV) ......... 25 Dialling Features ..........26 The Dial Keypad..........26 System Speed Dialling ........27 Personal Speed Dial Numbers ......
- Page 7 DCS Gateway Keyset User Guide Customising Your Keyset ....... 44 Assigning Features to Programmable Keys ..44 Selecting Ring Tone ........... 45 Setting Auto Answer Mode ........ 45 Headset Operation ..........45 Display Features ..........46 Directory Information ......... 46 Dial By Name .............
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Page 8: Things You Should Know
DCS Gateway Keyset User Guide Things You Should Know General Information DCS Gateway telephones are called “keysets”. The buttons or “keys” are used to access or activate system features. The keys with paper designation strips are programmable keys, which can be programmed for specific features. See your System Administrator to get the most-frequently used features as- signed to your keys. -
Page 9: Call Indications ( Call/Line K Eys)
DCS Gateway Keyset User Guide (The ring patterns can be changed using the Gateway Mainte- nance and Administration Program. See your System Adminis- trator if you are not sure what they are.) Call Indications ( eys) CALL/LINE K Each key on your keyset has an LED. Some of these are tri- coloured LEDs that light green, red or amber. -
Page 10: Hot Keypad
DCS Gateway Keyset User Guide Switching from the handset to the speakerphone is easy. Press key and hang up the handset. SPEAKER Hot Keypad On the DCS Gateway, your keyset’s keypad is “live” (or “hot”) so that it is not necessary to lift the handset or press the key before you begin dialling. -
Page 11: Keyset Layout Lcd 24B
DCS Gateway Keyset User Guide Keyset Layout LCD 24B SCROLL KEY SOFT KEYS 32-CHARACTER DISPLAY Used to activate features Used to scroll through displays Two lines with 16 characters each via the display 16 PROGRAMMABLE KEYS WITH TRI-COLOURED LEDs: Used for CALL keys, internal... -
Page 12: Keyset Layout Lcd 12B
DCS Gateway Keyset User Guide Keyset Layout LCD 12B SOFT KEYS SCROLL KEY Used to activate features 32-CHARACTER DISPLAY Used to scroll through displays via the display Two lines with 16 characters each 8 PROGRAMMABLE KEYS WITH TRI-COLOURED LEDs Used for CALL keys, internal calls and other system features VOLUME CONTROL KEYS Used to set independent levels for handset,... -
Page 13: Keyset Layout (Lcd 6B)
DCS Gateway Keyset User Guide Keyset Layout 6B Enhanced Keyset 6 PROGRAMMABLE KEYS WITH RED LEDs Used for CALL keys, internal calls and other system features VOLUME CONTROL KEYS Used to set independent levels for handset, speaker, background music, ring and page volumes TRANSFER KEY TRUNK FLASH KEY... -
Page 14: Labelling Programmable Keys
DCS Gateway Keyset User Guide Labelling Programmable Keys • Insert the end of a paper clip into the notch of the clear cover. • Push the cover sideways, lift the cover and remove the des- ignation strip. • Label the designation strip. •... - Page 15 DCS Gateway Keyset User Guide CALL Guides you through the options to make a call. OTHER Guides you through features other than making or an- swering calls. Guides you through the options to answer calls. Allows you to set features on the keyset. 1.
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Page 16: Mmc Mode
DCS Gateway Keyset User Guide Menu features (contd.) CALL OTHER ABAND (CLIP LOCK (Station Abandoned) Lock) IOG (In/Out of CFWD (Control ring Group) Group Forward) exit STN1 (Set per- sonal speed dial 1) STN2 (Set per- sonal speed dial 2) MUTE (Mute keyset) exit... -
Page 17: System Access Codes
DCS Gateway Keyset User Guide System Access Codes As an alternative to programming the phone keys, your system is configured with default system access codes for using the various features described in this guide. These codes are also printed on the back cover for quick reference. However, your system may have been set up to use a different set of codes. -
Page 18: Outside Calls
DCS Gateway Keyset User Guide Outside Calls Making An Outside Call • Lift the handset and dial the outside line access code 9. • Dial the telephone number. • Finish the call by replacing the handset or pressing the key. ANS/RLS If your system is programmed to require an authorisation code before making a call, press the... -
Page 19: Sending A Flash
DCS Gateway Keyset User Guide Sending a Flash While on an outside call: Press the key to send a flash. RECALL Busy Line Queuing With Callback If you cannot obtain an outside line: • Press the key—or press the key and dial CALLBACK TRSF *44. -
Page 20: Internal Calls
DCS Gateway Keyset User Guide Internal Calls Making An Internal Call • Dial the extension number or group number. • Press a Direct Station Select key. (DSS) Wait for the party to answer. If you hear a brief tone burst in- stead of ring-back tone, the extension you called is set for Voice Announce or Auto Answer. -
Page 21: Busy Extension/Group Callback
DCS Gateway Keyset User Guide To set Auto Answer mode, see Customising Your Keyset. Busy Extension/Group Callback When you call another extension and receive busy tone: • Press the key—or press the key and dial *44. CAMP TRSF You will hear confirmation tone. •... -
Page 22: Call Processing
DCS Gateway Keyset User Guide Call Processing Holding Calls Phones With CALL Keys While you are talking on a call, press the key. The HOLD CALL key associated with the call will flash slowly. To return to the caller, press the key and the LED will CALL light steady again. -
Page 23: Consultation Hold
DCS Gateway Keyset User Guide To answer: • Lift the handset and press the flashing key or press CALL key. ANS/RLS If you do not answer this recall within a preset period, it may go to the System Operator. Phones Without CALL Keys The display shows: Recall From [trunk no.] To answer:... -
Page 24: Transferring Calls
DCS Gateway Keyset User Guide Transferring Calls You may transfer a call to another extension in one of two ways: a screened transfer allows you to notify the other party who is calling, or you can do a blind (unscreened) transfer without notification. -
Page 25: Conference Calls
DCS Gateway Keyset User Guide Display Phones When you hear busy tone, press the soft key for the CAMP option on the LCD and replace the handset. The called party will be alerted that a call is waiting for them. Non-Display Phones When you hear busy tone, press the key and dial *44,... -
Page 26: Consultation
DCS Gateway Keyset User Guide • When answered, press the key and dial *46 to add TRSF the party to the conference. 1. When attempting to add another party to the conference and you are unable to reach them, press the key twice to TRSF return to your previous conversation. - Page 27 DCS Gateway Keyset User Guide Instructions are included for cancelling each call forwarding condition. Any forwarding you set can also be cancelled by dialling #60. Forward All Calls You can forward all your calls to another number. Display Phones • Press the key, or press the key and use the SCROLL...
- Page 28 DCS Gateway Keyset User Guide Display and Non-Display Phones • Dial *61. • Dial the extension or external number to which to forward. If you dial an external number, press the # key at the end of the number. • Replace the handset. To cancel ‘Forward All Calls’, dial #61.
- Page 29 DCS Gateway Keyset User Guide • Hang up. To cancel ‘Forward Busy’ dial #62. (Or press the twice.) Display and Non-Display Phones • Dial *62. • Dial the extension or external number to which to forward. If you dial an external number, press the # key at the end of the number.
- Page 30 DCS Gateway Keyset User Guide To cancel ‘Forward No Answer’, dial #63. (Or press the key twice.) Display and Non-Display Phones • Dial *63. • Dial the extension or external number to which to forward. If you dial an external number, press the # key at the end of the number.
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Page 31: Direct Call Pickup
DCS Gateway Keyset User Guide To cancel ‘Forward Busy/No Answer’, dial #64. (Or press the key twice.) Display and Non-Display Phones • Dial *64. • Dial the extension number or trunk telephone number to which to forward. If you dial an external number, press the # key at the end of the number. -
Page 32: Group Call Pickup
DCS Gateway Keyset User Guide • Press the flashing key. Group Call Pickup To pick up (answer) a call ringing in any pickup group: • Lift your handset and dial *77. • Press the key. GROUP PICKUP Executive Override (EOV) All telephone users are assigned a class of service which de- termines which features of the DCS Gateway are available to particular users. -
Page 33: Dialling Features
DCS Gateway Keyset User Guide Dialling Features The Dial Keypad Dialling features on your keyset often require you to enter various characters (such as names) from the keypad using the keys 0–9. The following table shows you what you need to dial. -
Page 34: System Speed Dialling
DCS Gateway Keyset User Guide System Speed Dialling You can dial a pre-programmed telephone number stored in the system-wide speed dial list of numbers (000–999): • With the handset on-hook, press the key or dial MEMORY *81. • Dial the desired speed dial number location. Press the right soft key to select the INDEX menu, and dial the desired speed dial number. - Page 35 DCS Gateway Keyset User Guide To store and dial speed dial numbers from a display phone: • Press the key, if as- STATION SPEED1 STATION SPEED2 signed. Otherwise, press the key, then the SCROLL CALL key, then the key again and select either the STN1 SCROLL or STN2 soft key.
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Page 36: One-Touch Auto Dialling
DCS Gateway Keyset User Guide • Press the key twice or press the appropriate TRSF STATION key twice. SPEED To dial a personal speed dial number, dial *82 or *83 (or press the appropriate key) then dial the speed STATION SPEED dial no. -
Page 37: Last Number Redial
DCS Gateway Keyset User Guide Last Number Redial To redial the last telephone number you dialled: • Press the key, or scroll to the CALL menu and se- REDIAL lect LNR, or dial *90. 1. The Redial feature code is applicable to the LNR menu on the LCD panel of the keyset. -
Page 38: Dispatch
DCS Gateway Keyset User Guide to a preset number of attempts (the number of attempts can be set by your System Administrator). On hearing a busy signal: • Press the key or press the key and select REDIAL SCROLL RETRY from the menu. The system will automatically redial the same number for you. -
Page 39: Control Group Call Forwarding
DCS Gateway Keyset User Guide The phones of all members in the selected group, whose line is not busy, will ring. Control Group Call Forwarding You can forward calls received by the control group, which is composed of extension subscribers, to another subscriber’s phone. -
Page 40: Privacy
DCS Gateway Keyset User Guide Privacy Using the Privacy feature, you can prevent other extensions from intruding on your calls with the Executive Override (EOV) feature. If your extension’s class of service has the ‘In- hibiting Break-in’ feature, you are protected against the break- in operation automatically without having to assign the Privacy feature separately (see your System Administrator for details). - Page 41 DCS Gateway Keyset User Guide If you do not have an key assigned, use EXT CALL LOCK key and soft keys to select LOCK from the SCROLL SET menu. • Press the # key. • Dial the 4-digit number you entered as a passcode. You will hear confirmation tone.
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Page 42: Paging And Messaging
DCS Gateway Keyset User Guide Paging and Messaging Making a Digital Phone (Internal) Page To make an announcement through the keyset speakers: • Lift the handset. • Press the key. DGP PAGING If you do not have a key assigned, use the DGP PAGING key and soft keys to select DPAG from the SCROLL... -
Page 43: Call Parking
DCS Gateway Keyset User Guide The LED on the keys will only DGP PAGE ZONE PAGE light when a page is in progress. Call Parking When you have a call for someone who is not at their desk, you can park the call while you locate the person required. There are three parking locations available on the system: sta- tion, trunk and orbit. -
Page 44: Setting A Message Indication
DCS Gateway Keyset User Guide • Dial the extension or trunk number, or dial 1 and then the orbit number, on which the call has been parked. You will be connected to the parked call. If the parked call is not answered within a pre-programmed period of time, it will recall your keyset and have a slow flashing green light. -
Page 45: Returning Messages
DCS Gateway Keyset User Guide Returning Messages • Press the key twice or dial *43. The first exten- MESSAGE sion that left you a message will be called automatically. Press the key and then the DIAL soft key. MESSAGE • Repeat until all messages have been returned in the order received. -
Page 46: Convenience Features
DCS Gateway Keyset User Guide Convenience Features Do Not Disturb (DND) Use this feature when you want to block incoming calls to your keyset. You can still make outgoing calls while in DND mode. • While on-hook, press the key or dial *40. The key will light. -
Page 47: Background Music
DCS Gateway Keyset User Guide • Press the key again and turn the light off. Or, select MUTE “mute” from the SET menu. “MUTE” (uppercase) is dis- played. Background Music If a music source is supplied, you can listen to music through the speaker in your keyset. -
Page 48: Executive/Secretary Features
DCS Gateway Keyset User Guide • When you hear confirmation tone, hang up. • Repeat for each alarm as needed. • To set more than one alarm, press the key and WAKE-UP use the Volume Up and Down keys to select an alarm. To cancel individual alarms: •... - Page 49 DCS Gateway Keyset User Guide To turn ring off / on: • Press the appropriate extension line key followed by the key. To Answer a Multiline Call If the call is ringing: • Lift the handset or press the flashing extension line key to answer using the speaker.
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Page 50: Group Listening
DCS Gateway Keyset User Guide I I I I Buzzer If programmed, an extension can have a key which BUZZER when operated will provide an audible signal to another exten- sion, even if the other extension is busy. Group Listening When engaged on a call and using the handset, you may want other people to hear the call over the speaker. -
Page 51: Customising Your Keyset
DCS Gateway Keyset User Guide Customising Your Keyset Assigning Features to Programmable Keys To use the various features that are provided by the digital phone, you can select the feature displayed on the LCD using key and soft keys, as described for the relevant SCROLL feature. -
Page 52: Selecting Ring Tone
DCS Gateway Keyset User Guide the programmable key again to assign the feature and turn off the LED. Selecting Ring Tone You can select any one of 16 ring frequencies. • While on-hook, press the key. TRSF • Press the Volume Up and Down keys to hear each tone. When you hear the tone that you want, press the key to TRSF... -
Page 53: Display Features
DCS Gateway Keyset User Guide Display Features Directory Information A name (up to 16-characters long) can be assigned to each ex- tension number. Display keysets can view the name of the call- ing extension before answering. The display will show: CALL FR XXXX where XXXX is the calling extension NAME... -
Page 54: Dial By Name
DCS Gateway Keyset User Guide table at the start of the Dialling Features section for de- tails.) • Press the key or right soft key, then the STN NAME key. SPEAKER The actual number of characters displayed on the phone depends on the length of the extension number and the class of service options set. -
Page 55: Call Duration Timer
DCS Gateway Keyset User Guide Call Duration Timer By default, your system is set up to automatically display a call timer (minutes and seconds) on a keyset when a call is made or received by that keyset. You can select whether or not to have this display on your keyset. -
Page 56: Clip
DCS Gateway Keyset User Guide CLIP While talking on a trunk incoming call that provides CLIP in- formation: • Press the key, or press the key and the soft CLIP SCROLL key for the CLIP menu. The trunk telephone number is dis- played on the LCD. -
Page 57: Storing A Clip Number
DCS Gateway Keyset User Guide If you have entries in your review list, the oldest call will be shown first. • You can now clear this entry (press the key). CLEAR Select the NND menu to view more information about this call. -
Page 58: Saving A Clip Number
DCS Gateway Keyset User Guide Saving a CLIP Number At any time during an incoming call that provides CLIP infor- mation, you can save the CLIP number as a Save/Repeat num- ber. To save a CLIP number: • Press the key. -
Page 59: Additional Features
DCS Gateway Keyset User Guide Additional Features No Answer Autocom (Forced Answer) If an extension does not answer a call, this feature allows you to converse through the speaker of the called extension. When ring-back tone is heard, press the NOANS AUTOCOM (if one has been programmed) or the FANS soft key. -
Page 60: Add-On Module
DCS Gateway Keyset User Guide The LED of the key is turned on: I I I I AUTO DIAL BLF This line is busy. Add-On Module The add-on module (AOM) is used when you need more pro- grammable keys. These extra programmable keys are used in exactly the same way as the ones on your keyset. -
Page 61: Appendix: Feature Key Codes
DCS Gateway Keyset User Guide Appendix: Feature Key Codes This appendix lists the features that can be assigned to the key- set’s programmable keys, together with their codes. When you assign a feature to a programmable key and you know the feature code, you can assign it by entering the code without the need to use the # and ✱... - Page 62 DCS Gateway Keyset User Guide FORWARD NO CODE NO CODE MESSAGE MUTE NO CODE NO CODE NO CODE PICK-UP RADIO PAGING PRIVACY NO CODE REDIAL SAVE/REPEAT NO CODE SYSTEM SPEED TRK FLASH WAKE UP ROOM STATUS DTS NO. SERVICE LANG ROOMCOS NAME SRV CALL LOCK...
- Page 63 DCS Gateway Keyset User Guide ACD LINE AGT MSG AGT MSG CLEAR AVAIL BAD LINE EMERGENCY ENTER ID HEAD SET MONITOR NON ACD PLAY RECORD SUPMSG SUPMSG 1 SUPMSG 2 SUPMSG 3 SUPMSG 4 SUPMSG 5 SUPMSG 6 SUPMSG 7 SUPMSG 8 SUPMSG CLEAR UNAVAIL...
- Page 64 DCS Gateway Keyset User Guide TRUNK PARK ANS ZONE PAGING DGP PAGING NO CODE DATA FUNCTION GUEST NEXT PRINT ROOM WAK SEND NO CODE DISPATCH PREDIAL CABS ACD CALL WAITING CALL WAITING SVC PSWD CHK PAUSE COMMENT VACANT NOTIFY GRPMSG THREE PARTY OPP1 DISCONN OPP2 DISCONN...
- Page 65 DCS Gateway Keyset User Guide Forced LOGOFF CNTL GRP FWD BOOTH CALL BOOTH RECALL WAKEUP ALARM BATH ALARM NO/DELAY RING ALTER FWD AUTO RECORD NOANS AUTOCOM DND OVERRIDE NO CODE OFFER AUTODIAL BLF STAT AUTO TIMER EMERGENCY !!! REVIEW ABANDON CLIP STORE NOANS TIMER...
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Page 66: F Or Your Convenience And Quick Reference: List Of Personal Speed Dial Numbers
DCS Gateway Keyset User Guide Personal Speed Dial Numbers CODE NAME TELEPHONE NUMBER SPEED1 SPEED2 — 59 —... -
Page 67: Access Codes
DCS Gateway Keyset User Guide Changed System Access Codes Please enter the feature access codes configured for your system if different from the default codes printed on the back cover. CODE FEATURE CODE FEATURE Call attendant or system operator Trunk park call/answer External call lock Station park call/answer Release external call lock... - Page 68 SYSTEM ACCESS CODES The DCS Gateway telephone system has the following preset (default) feature ac- cess codes. Call attendant or system opera- *52 + xxx Trunk park call/answer External call lock *53 + xxx Station park call/answer Release external call lock *55 + xx Page internal zone (00–99) Put calls on and take calls off...