Samsung OfficeServ ITP-5021D User Manual
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Samsung OfficeServ ITP-5021D User Manual

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  • Page 2: Things You Should Know

    Outs ide Trunk Line Ins ide Telephone S ys te m E xte ns ion © SAMSUNG Electronics Co., Ltd. Page 13...
  • Page 3 [OTHER] Menu : Displays any other functions not related to answering or receiving a call. [ANS] Menu : Displays functions related to answering calls at other system devices or pages. Page 14 © SAMSUNG Electronics Co., Ltd.
  • Page 4 Page all external zones Cancel DND 55+* Page all zones Set DND Answer transfer page Set Message No Ring Clear alarm sensor 42+xxx Cancel message Clear DISA Alarm Set/Return message Change to my station level Page 15 © SAMSUNG Electronics Co., Ltd.
  • Page 5 - If the table above does not have the desired function code or the function code does not match with the desired function, the system’s numbering plan may have been changed; please consult with your System Administrator. NOTE Page 16 © SAMSUNG Electronics Co., Ltd.
  • Page 6 Park Orbits PMSG Programmed Message 01-20 PAGE Paging 0-9, * Station Group Selection 5XX(X) Speed Dial Personal 00-49, or System 500-999 Directory Name Dialling PERS(1), SYS(2) or STN(3) Voice Mail Transfer Voice Mail Group(5XX) Page 17 © SAMSUNG Electronics Co., Ltd.
  • Page 7 When the cursor comes to the input area on the LCD panel, dial the required extender. Save the extender by pressing the right or left Soft button. Press the [Transfer] button to finish programming. Page 18 © SAMSUNG Electronics Co., Ltd.

  • Page 8: Entering Characters

    The A button of the ITP-5021D/5014D IP phone is located on the first button of the bottom row of the programmable buttons below the LCD screen. An example for the ITP-5021D is shown. Button A ITP-5021D Page 19 © SAMSUNG Electronics Co., Ltd.
  • Page 9 #, space, &, !, :, ?, ., ,, %, $, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ; , ”, ", ’ Page 20 © SAMSUNG Electronics Co., Ltd.
  • Page 10 Re-enter the new passcode for confirmation. If the passcode is entered correctly, a beep will be heard twice. If four beeps are heard, it means that the new passcode entry was unsuccessful. Please re-enter the new passcode. Page 21 © SAMSUNG Electronics Co., Ltd.

  • Page 11: Setting The Answer Mode

    Select the call type(ANS MODE or EXEC ANS) using the [! ! ! ! Volume" " " " ] button. Move the cursor by pressing the right Soft button. Dial [0](Ring mode), [1](Auto Answer mode), or [2](Voice Announce). Page 22 © SAMSUNG Electronics Co., Ltd.
  • Page 12 [Send] button or [End] button. Press the [Transfer] button. Dial [1] [1] [0]. To use the handset, dial [0] [2] [0], and to use the headset, dial [0] [2] [1]. Page 23 © SAMSUNG Electronics Co., Ltd.
  • Page 13 Dial [1] [1] [0]. To use the key confirmation tone, dial [0] [4] [1], and to disable that the tone, dial [0] [4] [0]. Save the selected entry by pressing the [Transfer] button. Page 24 © SAMSUNG Electronics Co., Ltd.

  • Page 14: Pulse To Tone Changeover

    If the hot keypad function is turned off, you must pick up the handset or press the [Speaker] button first. Press the [Transfer] button. Dial [1] [1] [0]. To enable hot keypad, dial [0] [3] [1], and to disable, dial [0] [3] [0]. Save the selected entry by pressing the [Transfer] button. Page 25 © SAMSUNG Electronics Co., Ltd.

  • Page 15: Volume Adjustment

    During a call using the handset. Press the [Volume" " " " ] button to increase the handset volume. Press the [! ! ! ! Volume ] button to decrease the handset volume. Page 26 © SAMSUNG Electronics Co., Ltd.

  • Page 16: Adjusting Speaker Volume

    To increase the ring volume, press the [Volume" " " " ] button while the phone is ringing. To decrease the speaker volume, press the [! ! ! ! Volume ] button while the phone is ringing. Page 27 © SAMSUNG Electronics Co., Ltd.
  • Page 17 Transfer tone station. Very short beeps that indicate Confirmation you have correctly set or tone cancelled a system feature. * The Signal Interval may vary for each country. Page 28 © SAMSUNG Electronics Co., Ltd.

  • Page 18: Telephone Status Indicator

    The status indicator turns on or off according to the telephone status. Functions Status of LCD Indicators Busy/Off-hook Steady red Extension Ring Flashing red Trunk Ring Flashing green Recalling Flashing yellow Message waiting Flashing red Calling Denied Fast flashing red within 1-second interval. Page 29 © SAMSUNG Electronics Co., Ltd.

  • Page 19: Button Led

    LED is a fast flashing green. While a call is on hold LED is a slow flashing green or red. A call recalling to the IP Phone LED is a slow flashing yellow. Page 30 © SAMSUNG Electronics Co., Ltd.

  • Page 20: Getting Started

    ] direction buttons to move to a required menu item, and press the [Enter] button. For product safety and correct operation, the following information must be read before the installation and operation of your ITP-5021D/5014D IP phone. Page 31 © SAMSUNG Electronics Co., Ltd.

  • Page 21: Setup Menu Structure

    3. Load & Upgrade 1. Load Option 2. Upgrade Program 3. Upgrade Bootrom 4. Format 4. System 1. Password (* Not Used) 5. Server 1. Server IP 2. ID 3. Password 6. Exit Page 32 © SAMSUNG Electronics Co., Ltd.

  • Page 22: Deleting Entries

    ] button or [Cancel] button to erase entries by moving the cursor to the left. Saving Entries Press the [Enter] button to save your entries. Cancelling Settings Press the [End] button to move to the upper menu without saving the entry. © SAMSUNG Electronics Co., Ltd. Page 33...

  • Page 23: Network Settings

    Manual IP is selected for Selected approximately two seconds. When [2. DHCP] is selected, the ‘DHCP SELECTED’ message appears for a short time. The upper menu is displayed again. 1. Mode >2. IP 3. Netmask 4. Gateway Page 34 © SAMSUNG Electronics Co., Ltd.
  • Page 24 [Enter] button. Select [4. Gateway] to display the current Input Def. Gateway Gateway address of the IP phone. Enter XXX.XXX.XXX.XXX To change the Gateway address, enter a new address and press the [Enter] button. © SAMSUNG Electronics Co., Ltd. Page 35...

  • Page 25: Load & Upgrade Settings

    The [2. Upgrade Program] menu is used for Input TFTP Server Enter upgrading the phone’s program. XXX.XXX.XXX.XXX Enter the IP address of the TFTP server from which the program should be downloaded. Press the [Enter] button to start the download. Page 36 © SAMSUNG Electronics Co., Ltd.
  • Page 26 - After formatting the IP phone, download a new program through the [2. Upgrade Program] menu. Consult with your System Administrator before using the [4. System] menu of the environment setup menu. NOTE © SAMSUNG Electronics Co., Ltd. Page 37...

  • Page 27: Setting System Authentication Information

    - The ID is composed of maximum of 16 letters or numbers(Capital and lower case letters are not distinguished). The password is composed of maximum of 8 numbers. The password is displayed as * when entered. NOTE Page 38 © SAMSUNG Electronics Co., Ltd.

  • Page 28: Verifying Settings

    Select each menu and verify the settings. 2. Network Especially, the [2. Network] menu must be 3. Load Option 4. MAC address checked to confirm the settings are correct before using the IP phone. © SAMSUNG Electronics Co., Ltd. Page 39...

  • Page 29: Exiting Setup

    Enter >6. Exit The settings are saved and the IP phone is rebooted. - You should consult your System Administrator before changing the settings in the user environment of the IP phone. NOTE Page 40 © SAMSUNG Electronics Co., Ltd.

  • Page 30: Basic Features

    ▪ Using a handset This function allows you to lift the handset and answer a call. ▪ Using a speakerphone This function allows you to answer a call through the speakerphone without lifting the handset. © SAMSUNG Electronics Co., Ltd. Page 41...

  • Page 31: Intercom Calls

    Press the [Transfer] button. Press Dial [1] [0] [4]. Enter the name. Refer to the ‘Things You Should Know’ in this guide for entering characters. Save the name by pressing the [Transfer] button. Page 42 © SAMSUNG Electronics Co., Ltd.

  • Page 32: Calling An Extension Number

    Replace the handset or press the [End] button to finish the call. If you have a [DSS] button assigned to an extension number or station group, press this button instead of dialling the corresponding station number. NOTE © SAMSUNG Electronics Co., Ltd. Page 43...

  • Page 33: Answering An Intercom Call

    When another station calls you, a short signal tone will be heard followed by the caller’s announcement. To answer the call, pick up the handset or press the [Send] button. To end the call, replace the handset or press either the [End] or [Speaker] button. Page 44 © SAMSUNG Electronics Co., Ltd.
  • Page 34 The microphone and speaker are turned on and you can communicate hands-free. For a private conversation, lift the handset. To end the call, replace the handset or press either the [End] or [Speaker] button. © SAMSUNG Electronics Co., Ltd. Page 45...

  • Page 35: Busy Station Callback

    [Speaker] or [End] button. If you do not answer the Callback within 30 seconds, the callback will be cancelled. If a callback is set up, the [CBK] button’s LED, if programmed, will light. NOTE Page 46 © SAMSUNG Electronics Co., Ltd.

  • Page 36: Busy Station Camp-On

    Calling Your System Operator Dial [9] to call your system operator or operator group. If you want to call a specific operator, dial that person’s extension number. © SAMSUNG Electronics Co., Ltd. Page 47...

  • Page 37: Outside Calls

    Finish your call by replacing the handset or pressing the [End] button. If the hot keypad feature is used, you can make an external call without picking up a handset by dialling the trunk access code. NOTE Page 48 © SAMSUNG Electronics Co., Ltd.
  • Page 38 Dial the telephone number. Finish the call, by pressing the [Speaker] button. If the LCR(Least Cost Routing) feature is enabled on the OfficeServ system, press the [LCR] button or dial the LCR access code. NOTE © SAMSUNG Electronics Co., Ltd. Page 49...

  • Page 39: Authorization Code

    Or, press the [Send] button to automatically answer on the speakerphone. - If a call is flashing at your IP Phone but not ringing, you must press the flashing button to answer. NOTE Page 50 © SAMSUNG Electronics Co., Ltd.

  • Page 40: Universal Answer

    [CBK] button or dial [4] [4]. Or, press the Soft button corresponding to [CBK] on the LCD screen. When confirmation tone is heard, put down the handset. When the line becomes free, the system will call you back. © SAMSUNG Electronics Co., Ltd. Page 51...

  • Page 41: Cancelling Callback

    Press the [CBK] button or dial [4] [4]. [CBK] You will hear confirmation tone. Press the [Hold] button. This will cancel the oldest callback that you have set. Page 52 © SAMSUNG Electronics Co., Ltd.
  • Page 42 - If the hot keypad feature is turned off, you have to lift up the handset first or press the [Speaker] button before you begin using the redial feature. NOTE - Redial does not apply to intercom calls. © SAMSUNG Electronics Co., Ltd. Page 53...

  • Page 43: Save Number With Redial

    [1] [7]. The same external trunk line will be selected for you. - The saved telephone number will be saved in memory until you save another number. - Saved Number Redial does not apply to intercom calls. NOTE Page 54 © SAMSUNG Electronics Co., Ltd.

  • Page 44: Automatic Redial / Retry

    [Speaker] or [Send] button before you begin speaking. You must answer within 10 seconds. - If you make another call, auto-redial is cancelled. - To cancel a retry, lift and replace the handset. NOTE © SAMSUNG Electronics Co., Ltd. Page 55...

  • Page 45: Call Park

    To pick up the parked call, [PARK] press the [PARK] button followed by the required orbit number or press the flashing [PARK] button. Page 56 © SAMSUNG Electronics Co., Ltd.

  • Page 46: Holding A Call

    - While you are on a call, pressing a trunk line button or flashing Call button will automatically put your first call on hold and connect you to the new call. Refer below. NOTE © SAMSUNG Electronics Co., Ltd. Page 57...

  • Page 47: Automatic Hold

    - Intercom calls will be placed on hold by pressing the [Hold] or [Transfer] button. If you press another trunk line button or flashing Call button while you are on an NOTE intercom call, the intercom will be disconnected. Page 58 © SAMSUNG Electronics Co., Ltd.

  • Page 48: Exclusive Hold

    To retrieve the call on hold, press the flashing green line button or press the [Hold] button. - Intercom calls will always be placed on exclusive hold. NOTE © SAMSUNG Electronics Co., Ltd. Page 59...

  • Page 49: Consultation Hold

    Press the [Transfer] button to return to the outside party or to hang up to transfer the call. - Repeatedly pressing the [Transfer] button will toggle between the outside party and internal extension. NOTE Page 60 © SAMSUNG Electronics Co., Ltd.

  • Page 50: Hold Recall

    When a line is on hold and it does not appear on your IP Phone, dial [1] [2] plus the line number or the extension number of the station that placed the call on hold. © SAMSUNG Electronics Co., Ltd. Page 61...

  • Page 51: Station Call Pickup

    If a call rings on another station and you know the station number, you can answer the call on your IP phone. A call is ringing on another station. Pick up the handset and listen for the dial tone. Dial [6] [5]. Dial the station number that is ringing. Page 62 © SAMSUNG Electronics Co., Ltd.

  • Page 52: Group Call Pickup

    - Station Call Pickup and Group Call Pickup may not enable you to answer the recalls at stations depending on the OfficeServ system programming. NOTE Refer to your Samsung Authorised Reseller for further details. © SAMSUNG Electronics Co., Ltd. Page 63...

  • Page 53: Dialling By Directory Name

    - To directly move to one of the directories, an extender can be added to [DIR] button. [1] for the Personal Speed Dial list, [2] for the System Speed Dial list and NOTE [3] for the Station list. Page 64 © SAMSUNG Electronics Co., Ltd.

  • Page 54: Transferring Calls

    Reconnection with the Outside Party If the transfer is refused and the called station hangs up, you will be reconnected to the outside line. Or, you can press the [Transfer] button to return to the outside party. © SAMSUNG Electronics Co., Ltd. Page 65...

  • Page 55: Transfer With Camp-On

    So, when this station becomes free, it can be connected to the transferred call. Simply hang up when you hear a busy signal. Then, the called party will be alerted by a call waiting tone. Page 66 © SAMSUNG Electronics Co., Ltd.

  • Page 56: Transfer To Voice Mail

    Press the [VT] button while you are on a call. [VT] Or, press the Soft button corresponding to [VT] on the LCD screen. Dial the mailbox number. Hang up when dialling is completed. © SAMSUNG Electronics Co., Ltd. Page 67...

  • Page 57: Call Waiting

    [Hold] button and then press the button with the flashing LED. Or, finish the first call and hang up; the waiting call will ring your IP Phone. Lift the handset or press the [Send] button to answer. Page 68 © SAMSUNG Electronics Co., Ltd.
  • Page 58 (Electronic method). E Button Used to hide the numbers from showing up on the LCD screen. F Button Used to input a speed dial name. Hold Button To clear a speed dial number. © SAMSUNG Electronics Co., Ltd. Page 69...

  • Page 59: Programming The Speed Dial Numbers

    [F] to return to the speed dial entry menu again. Press the [Transfer] button to save the number. Or press the right Soft button and repeat steps 2 to 5. Page 70 © SAMSUNG Electronics Co., Ltd.

  • Page 60: Dialling Speed Dial Numbers

    Alternatively, to dial one of your first 10 personal speed dial numbers. Without lifting the handset, press a dial button 0-9 for approximately 2 Seconds. The telephone number programmed in the corresponding personal speed dial location(00-09) will be dialled automatically. © SAMSUNG Electronics Co., Ltd. Page 71...
  • Page 61 Press the [Transfer] button to save the speed dial name or the right Soft button to .enter further names by repeating steps 3 to 5. Page 72 © SAMSUNG Electronics Co., Ltd.
  • Page 62 Press the [Transfer] button to save the selected number. If the one touch speed dial button is pressed, a call is made to this saved speed dial number automatically. © SAMSUNG Electronics Co., Ltd. Page 73...

  • Page 63: Conference Calls

    Tone. Make another call to add additional parties or press the [Conference] button to join all parties into the conference. Then, Repeat the last step, until all other parties required are connected. Page 74 © SAMSUNG Electronics Co., Ltd.
  • Page 64 - When attempting to add another person to the conference and you are not able to reach the desired person, simply press the [Conference] button again. NOTE Programming Conference Groups. Press the [Transfer] button. Dial [1] [1] [8]. © SAMSUNG Electronics Co., Ltd. Page 75...
  • Page 65 To make a group conference call press the [GCONF] button followed by the group number and the conference will be setup automatically. If an extender has been added to the [GCONF] button(1~5) just press the [GCONF] programmable button. Page 76 © SAMSUNG Electronics Co., Ltd.

  • Page 66: Convenient Features

    (LED above the LCD) flashes indicating that the Do Not Disturb mode is set. - If a Forward DND destination has been set, all incoming calls will be forwarded to that NOTE destination when DND is enabled. © SAMSUNG Electronics Co., Ltd. Page 77...

  • Page 67: One Time Dnd

    Do Not Disturb. When you complete the call, the Do Not Disturb mode is automatically cancelled and new calls will be received. A [DND] button is needed to use this feature. Page 78 © SAMSUNG Electronics Co., Ltd.

  • Page 68: Call Forwarding

    Select the Call Forward option by dialling from [0] to [5], or by using the [! ! ! ! Volume" " " " ] button. Press the right Soft button to move the cursor. © SAMSUNG Electronics Co., Ltd. Page 79...
  • Page 69 Dial [ 1 ] to enable call forwarding to the destination, or press the [! ! ! ! Volume" " " " ] button and select between [YES] or [NO]. Press the [Transfer] button to save and exit. Page 80 © SAMSUNG Electronics Co., Ltd.

  • Page 70: Forwarding Calls

    In this case, a red LED is lit on the button indicating which call forward option is enabled. In order to cancel all forward call options, lift the handset and press [6] [0] [0]. © SAMSUNG Electronics Co., Ltd. Page 81...

  • Page 71: Forwarding All Calls

    - If you set your IP phone to Forward All Calls, and you do not have a [FORWARD ALL] button the [Transfer] button will light. This indicates that your IP phone is set to Forward All Calls. Page 82 © SAMSUNG Electronics Co., Ltd.

  • Page 72: Forward Busy

    Dial [6] [0] [2] . Dial the station number, group number, or external number. Remember to insert the trunk access code prior to entering the external number. Hang up after the confirmation tone is received. © SAMSUNG Electronics Co., Ltd. Page 83...

  • Page 73: Forward No Answer

    Dial [6] [0] [3] . Dial the station number, group number, or external number. Remember to insert the trunk access code prior to entering the external number. Hang up after the confirmation tone is received. Page 84 © SAMSUNG Electronics Co., Ltd.

  • Page 74: Forward Busy / No Answer

    When you are busy, calls will be transferred to the number specified in Forward Busy destination. If you do not answer, the calls will be forwarded to the Forward No Answer destination. Dial [6] [0] [4] . Hang up after the confirmation tone is received. © SAMSUNG Electronics Co., Ltd. Page 85...
  • Page 75 Hang up after the confirmation tone is received. When you enable DND on your IP Phone, all calls will be forwarded to the destination set above. Page 86 © SAMSUNG Electronics Co., Ltd.

  • Page 76: Forward Follow Me

    Dial [6] [0] [6] at the station you are using. ‘enter the station to follow from’ is displayed. Dial the station number of your IP Phone. Hang up after the confirmation tone is received. © SAMSUNG Electronics Co., Ltd. Page 87...
  • Page 77 To forward calls from a specific station to your IP phone (Remote Forwarding) : Dial [6] [0] [6] . ‘enter the station to follow from’ is displayed. Dial the station number. Hang up after the confirmation tone is received. Page 88 © SAMSUNG Electronics Co., Ltd.

  • Page 78: Paging And Messaging

    [PAGE] from the LCD screen by using the Scroll button and Soft buttons. Select a zone number from [0], [1], [2], [3], and [4] . Start your announcement after receiving confirmation tone. © SAMSUNG Electronics Co., Ltd. Page 89...

  • Page 79: External Page

    Scroll button and Soft buttons. Select a zone number from [5], [6], [7], and [8], or page all external zones by dialling [9] . Start your announcement after receiving confirmation tone. Page 90 © SAMSUNG Electronics Co., Ltd.

  • Page 80: All Page

    Press the [PAGE] button or [5] [5] , or select [PAGE] from the LCD screen by using the Scroll button and Soft buttons. Press the [*] or [ALL PAGE] button. Start your announcement after receiving confirmation tone. © SAMSUNG Electronics Co., Ltd. Page 91...

  • Page 81: Meet Me Page : Mmpg

    [MMPG] from the LCD screen using the Scroll button and Soft buttons. Dial the required zone number. After receiving the confirmation tone instruct the other party to press [5] [6] . Page 92 © SAMSUNG Electronics Co., Ltd.
  • Page 82 Press the [WAIT] or [Transfer] button. Hold the handset until the other party enters the page answer code( [5] [6] ). The call is automatically connected when the other party enters the page answer code. © SAMSUNG Electronics Co., Ltd. Page 93...

  • Page 83: Call Park And Page

    LCD screen using the Soft button. Dial the appropriate page zone number to notify that the call is parked and to inform the required party of your station number or the calling trunk number. Hang up. Page 94 © SAMSUNG Electronics Co., Ltd.
  • Page 84 - If the parked call is not retrieved within the pre-programmed time, the parked call will recall to your IP phone, an amber light will blink slowly on the Call or trunk NOTE button LED. You cannot park and page intercom calls. © SAMSUNG Electronics Co., Ltd. Page 95...

  • Page 85: Rejoining A Page

    With this option, you can listen to the latter part of a page announcement after finishing a call. Press the [Transfer] button or [1] [1] [0] . Dial [0] [5] [1] to enable this option, and [0] [5] [0] to disable it. Press the [Transfer] button to save the setting. Page 96 © SAMSUNG Electronics Co., Ltd.

  • Page 86: Setting A Message Indication

    IP phones without the [Message] button will receive special dial tone as a message indicator. The status indicator will also flash red. - You can leave up to 5 messages on a station. NOTE © SAMSUNG Electronics Co., Ltd. Page 97...

  • Page 87: Cancelling Messages

    To cancel all numbers left at your station, dial [4] [2] and enter your station number. The LED on your [Message] button and the status indicator will go out. Page 98 © SAMSUNG Electronics Co., Ltd.

  • Page 88: Returning Messages

    - You can view the numbers left and return messages in any order through the LCD screen. - If a message was left at your IP phone by a station in Auto Answer mode, you must cancel the message manually, after returning the message. NOTE © SAMSUNG Electronics Co., Ltd. Page 99...
  • Page 89 Use the Soft buttons to return or cancel the message or to move to the next message. Press the [Speaker] or [End] button after responding to the message left. Page 100 © SAMSUNG Electronics Co., Ltd.

  • Page 90: Programmed Messages

    15 system wide messages are available(01-15) and 5 personal messages(16-20) Dial [4] [8] and select the desired message code from the programmed message list. Dial [4] [8] then [0] [0] to cancel the message. © SAMSUNG Electronics Co., Ltd. Page 101...
  • Page 91 - Press any programmed message button. A red light comes on the button’s LED indicates NOTE that the message has been set. Press the button again to clear the message. - Press another programmed message button to clear the previous message and set the new message. Page 102 © SAMSUNG Electronics Co., Ltd.

  • Page 92: Alarm Features

    Dial the alarm number [1], [2] or [3] . Enter the time at which you want the alarm to sound. Enter the time as HHMM(hours and minutes) based on a 24 hour clock. © SAMSUNG Electronics Co., Ltd. Page 103...

  • Page 93: Alarm Cancel

    Repeat the above steps to set other alarms as needed. Alarm Cancel Procedure for cancelling all previously registered alarms is described below. Press the [Transfer] button. Dial [1] [1] [2] . Dial the alarm number [1], [2] or [3] . Page 104 © SAMSUNG Electronics Co., Ltd.

  • Page 94: Alarm Message

    NOTE Alarm Message You can make a 16-character message to be associated with an alarm. Press the [Transfer] button. Dial [1] [1] [6] . Dial the alarm number [1], [2] or [3] . © SAMSUNG Electronics Co., Ltd. Page 105...
  • Page 95 Refer to ‘Things You Should Know’ of this guide for procedures on entering characters. Press the [Transfer] button and save the alarm time and message. Repeat the above steps to set other alarms and messages when needed. Page 106 © SAMSUNG Electronics Co., Ltd.
  • Page 96 Press the right Soft button twice. Press the [Hold] button to cancel. - You can view the alarm message on the LCD screen. Refer to the above section ‘Alarm Message’ for details. NOTE © SAMSUNG Electronics Co., Ltd. Page 107...

  • Page 97: Answering The Door Phone

    Lift the handset or press the [Send] button to connect to the Door Phone. If an electric door lock is installed, you can open the door by dialling [1] [3] . Page 108 © SAMSUNG Electronics Co., Ltd.

  • Page 98: Calling The Door Phone / Room Monitor

    Dial the station number of the Door Phone. You can listen or have a conversation when you are connected to the Door Phone. If an electric door lock is installed, you can open the door by dialling [1] [3] . © SAMSUNG Electronics Co., Ltd. Page 109...

  • Page 99: Executive / Secretary Hot Line

    [BOSS] from the LCD screen using the Soft buttons. Wait until the [BOSS] station answers to [BOSS] announce the call. Then, hang up. You can blind transfer the call by pressing the [BOSS] button and hanging up. Page 110 © SAMSUNG Electronics Co., Ltd.

  • Page 100: Group Listening

    Repeat the above steps when needed. - Depending on the speaker volume and acoustics of your office, it may be advisable to turn the group listening option off before hanging up. This will prevent a momentary NOTE squeal. © SAMSUNG Electronics Co., Ltd. Page 111...

  • Page 101: Account Code

    - If you make a mistake entering an account code, press the [ACCT] button twice and enter the code again. Only the last account code entered will be printed. NOTE Page 112 © SAMSUNG Electronics Co., Ltd.
  • Page 102 Dial [2] to lock all calls to and from your IP phone, [0] to unlock, and [1] to lock the IP Phone from making outside calls only. Press the [Transfer] button to save the settings. © SAMSUNG Electronics Co., Ltd. Page 113...
  • Page 103 Start announcement after hearing confirmation tone. Finish the call by replacing the handset, or pressing the [Speaker] or [End] button. - When voice announcing to a nearby station, use the handset to avoid echoes. NOTE Page 114 © SAMSUNG Electronics Co., Ltd.

  • Page 104: Ohva Reject

    IP phone. When receiving an OHVA, press the [REJECT] button to disconnect the OHVA call and return to the original caller. If there is no [REJECT] button, select [REJECT] from the LCD screen using the Soft button. © SAMSUNG Electronics Co., Ltd. Page 115...

  • Page 105: In Group / Out Of Group

    [IN/OUT] button to allow you to enter and exit a group simply. NOTE - If you are in multiple groups, you can decide which group you will receive calls from by pressing the [IN/OUT] button followed by the group number. Page 116 © SAMSUNG Electronics Co., Ltd.
  • Page 106 LCD screen using the Soft button. The LED of the [Mute] button flashes. Press the [MUTE] button again to cancel. The red light on the LED of the button goes off. © SAMSUNG Electronics Co., Ltd. Page 117...

  • Page 107: Background Music

    [Hold] button while on-hook. Press the [Hold] button again to cancel. Use the [! ! ! ! Volume" " " " ] button to adjust the music Volume. This does not affect the speaker volume setting. Page 118 © SAMSUNG Electronics Co., Ltd.

  • Page 108: Call Duration Timer

    If the automatic timer is not set, while on a call press the [TIMER] button to start the timer. Press the [TIMER] button again to stop the timer. If you press the [TIMER] button while the auto timer is on, the call timer starts again. © SAMSUNG Electronics Co., Ltd. Page 119...

  • Page 109: Auto Timer

    While on-hook, press the [Transfer] button. Dial [1] [1] [0] . Dial [0] [1] [1] to activate the auto timer or [0] [1] [0] to deactivate. Press the [Transfer] button to save the settings. Page 120 © SAMSUNG Electronics Co., Ltd.

  • Page 110: Timer Function

    Press the [TIMER] button again to stop the timer. Note the elapsed time on the LCD screen. Lift and replace the handset and the time and date display on the LCD will resume. © SAMSUNG Electronics Co., Ltd. Page 121...

  • Page 111: Ring Preference

    Press the [Transfer] button. Dial [1] [1] [0] . Dial [0] [6] [1] to enable the ring preference feature. To disable, dial [0] [6] [0] . Press the [Transfer] button to save the settings. Page 122 © SAMSUNG Electronics Co., Ltd.

  • Page 112: Application Menus

    - Calls will be maintained even if the [Menu] button is pressed while you are talking. If you press the [End] button or the other buttons except the Navigation buttons in NOTE menu mode, you will automatically exit from the menu mode and return to the idle screen. © SAMSUNG Electronics Co., Ltd. Page 123...

  • Page 113: Send Button

    This button may also be used for the [NND(Name Number Display)] button when receiving calls. The [NND] button displays ‘caller number’, ‘caller name’, and ‘received time’ when you press the button, if the caller information is available. Page 124 © SAMSUNG Electronics Co., Ltd.

  • Page 114: Direction Button

    4 4 4 4 button is used - In cases where the phone number is long, this button is used for displaying the front part of the number which is not displayed on the LCD screen. © SAMSUNG Electronics Co., Ltd. Page 125...

  • Page 115: Main Menus

    When buttons other than the navigation buttons are pressed, the menu mode will end. - When your station is called while in menu mode, your phone will appear as busy to the calling party. NOTE Page 126 © SAMSUNG Electronics Co., Ltd.
  • Page 116 Use the [ ] direction buttons to view long numbers that do not fully appear on the screen. Move to the number you intend to dial and press the [Send] button to make the call. © SAMSUNG Electronics Co., Ltd. Page 127...
  • Page 117 Use the [ ]direction button to view long numbers that do not fully appear on the screen. Move to the number you intend to dial and press the [Send] button to make the call. Page 128 © SAMSUNG Electronics Co., Ltd.
  • Page 118 Use the direction button to view long numbers that do not fully appear on the screen. Move to the number you intend to dial and press the [Send] button to make the call. © SAMSUNG Electronics Co., Ltd. Page 129...
  • Page 119 Use the [∧ ∧ ∧ ∧ ]/[∨ ∨ ∨ ∨ ] direction buttons to move the cursor in the input screen. Press the [Cancel] button to erase the entered letter. NOTE - Press the [Cancel] button to return to the previous menu. Page 130 © SAMSUNG Electronics Co., Ltd.
  • Page 120 Press the [Enter] button to save the number entered and to move to the upper menu. If a destination number already exists you do not need to erase it-just enter the new destination number © SAMSUNG Electronics Co., Ltd. Page 131...
  • Page 121 [!Volume" ] button and press the [Enter] button, or by pressing the dial button corresponding to the forward type. [0. FORWARD CANCEL] cancels your previous setting. Press [End] to return to the idle screen. Page 132 © SAMSUNG Electronics Co., Ltd.
  • Page 122 To select [1. ALARM TYPE] use the ∧ ∧ ∧ ∧ ∨ ∨ ∨ ∨ ] direction buttons or the [!Volume" ] button and press the [Enter] button, or dial [1]. © SAMSUNG Electronics Co., Ltd. Page 133...
  • Page 123 Use the dial buttons to enter the alarm time in 24 hour mode. Use the [Cancel] button to erase all entered numbers. Press the [Enter] button to save the entered time and move to the previous menu. Page 134 © SAMSUNG Electronics Co., Ltd.

  • Page 124: Troubleshooting

    1. Troubleshooting Possible problems and troubleshooting steps for your IP phone are described below. Check the troubleshooting steps before contacting your Authorised Samsung Reseller. The phone does not boot when the power is connected. Check to confirm that the data network cable is connected to the LAN socket on the phone properly.
  • Page 125 If the caller makes a call from an area where the caller ID cannot be provided (e.g., international calls), the caller ID will not be displayed. If the caller makes a call from a public phone, the caller ID will not be displayed. Page 136 © SAMSUNG Electronics Co., Ltd.
  • Page 126 Check the current time is set on the ITP-5021D/5014D Phone correctly. If the current time setting needs to be changed, contact your System Administrator. Check if an alarm is set. (Refer to ‘Setting Alarm Reminders’ in the ‘Application Menus’ section of this guide.) Page 137 © SAMSUNG Electronics Co., Ltd.

  • Page 127: Product Specifications

    0 to 45 10 to 90 non condensing Operating Humidity(%) 2 Ports(LAN & PC) Ethernet 10/100BASE-T Number of the [Programmable] buttons Navigation Button Speakerphone 2 Line LCD • 24 characters long : English Page 138 © SAMSUNG Electronics Co., Ltd.

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