Page 1 User's Guide NPD5471-01 EN...
Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 3 EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
Page 4: Table Of Contents
User's Guide Contents Contents Making Wi-Fi Settings from the Control Panel..25 Copyright Making Wi-Fi Settings Manually... . . 26 Making Wi-Fi Settings by Push Button Setup Trademarks (WPS).
Page 5 Security Settings......129 Using Epson iPrint..... . . 82 Check Fax Connection.
Page 6 Aligning the Print Head - Control Panel..141 Epson Event Manager..... .161 Cleaning the Paper Path for Ink Smears..142 PC-FAX Driver (Fax Driver).
Page 7 User's Guide Contents Power and Control Panel Problems... . 185 Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass..199 Power Does Not Turn On.
Page 8 Where to Get Help......227 Technical Support Web Site....227 Contacting Epson Support....227...
Page 9: About This Manual
About This Manual Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.
Page 10: Descriptions Used In This Manual
Descriptions Used in this Manual ❏ Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or Mac OS X v10.11.x. The content displayed on the screens varies depending on the model and situation.
Page 11: Important Instructions
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.
Page 12: Safety Instructions For Ink
User's Guide Important Instructions ❏ The printer is heavy and should not be lifted or carried by less than two people. When lifting the printer, two or more people should assume the correct positions as shown below. Safety Instructions for Ink ❏...
Page 13: Advisories And Warnings For Using The Printer
❏ Visually check ink levels in the actual ink tanks. Continued use of the printer when the ink is expended could damage the printer. Epson recommends filling the ink tank to the upper line when the printer is not operating to reset the ink level.
Page 14: Advisories And Warnings For Using The Printer With A Wireless Connection
User's Guide Important Instructions Advisories and Warnings for Using the Printer with a Wireless Connection ❏ Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing them to malfunction. When using this printer inside medical facilities or near medical equipment, follow directions from the authorized personnel representing the medical facilities, and follow all posted warnings and directions on the medical equipment.
Page 15: Printer Basics
User's Guide Printer Basics Printer Basics Part Names and Functions ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF edge guide Feeds originals straight into the printer. Slide to the edges of the originals. ADF input tray Feeds originals automatically.
Page 16 User's Guide Printer Basics Rear paper feed slot Load one sheet of paper at a time by hand. Output tray Holds the ejected paper. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper cassette Loads paper.
Page 17 User's Guide Printer Basics Scanner unit Scans placed originals. Open when removing jammed paper inside the printer. Print head (under this section) Fires ink. Ink reservoir tank (Ink tank) Supplies ink to the print head. Ink tank unit Contains the ink tanks. Rear cover 2 Remove when removing jammed paper.
Page 18: Control Panel
User's Guide Printer Basics Control Panel Buttons and Lights Turns the printer on or off. Unplug the power cord when the power light is off. Displays the home screen. Pauses the current job and allows you to interrupt another job. Press this button again to restart a paused job.
Page 19: Icons Displayed On The Lcd Screen
User's Guide Printer Basics Displays the status of the consumables and any errors that have occurred in the printer. Select the error from the list to display the error massage. Job Monitor Displays a list of ongoing jobs and jobs waiting to be processed. You can also cancel jobs. Job History Displays the job history.
Page 20: Icons Displayed On The Software Keyboard Of The Lcd Screen
User's Guide Printer Basics Indicates that the printer is connecting to a wireless (Wi-Fi) or wired (Ethernet) network. Turns on while the printer is connected to a wired (Ethernet) network. Turns on while the printer is connected to a wireless (Wi-Fi) network. The number of bars indicates the signal strength of the connection.
Page 21: Presets Mode
User's Guide Printer Basics Enters a character. Enters a pause (pauses for three seconds) while dialing. A hyphen (-) is entered as the pause mark. Presets Mode You can register frequently used copy, fax, and scan settings as presets. To register a preset, select Presets from the home screen, select Add New, and then select the feature for which you want to register a contact.
Page 22: Network Settings
User's Guide Network Settings Network Settings Network Connection Types Ethernet Connection Connect the printer to a hub with an Ethernet cable. Related Information “Setting Items for Advanced Network Settings” on page 30 & Wi-Fi Connection Connect the printer and the computer or smart device to the access point. This is the typical connection method for home or office networks where computers are connected by Wi-Fi through the access point.
Page 23: Wi-Fi Direct Connection
User's Guide Network Settings Wi-Fi Direct Connection Use this connection method when you are not using Wi-Fi at home or at the office, or when you want to connect the printer and the computer or smart device directly. Simple AP Mode The printer is connected in Simple AP mode when you set up using Wi-Fi Direct Setup if Wi-Fi settings for the printer have not been not made.
Page 24: Connecting To A Computer
❏ Setting up from the website Access the following website, and then enter the product name. http://epson.sn Go to Setup, and then click Download in the download and connect part. Click or double-click the downloaded file to run the installer. Follow the on-screen instructions.
Page 25: Connecting To A Smart Device
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup Note: If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the computer first.
Page 26: Making Wi-Fi Settings Manually
User's Guide Network Settings “Making Wi-Fi Direct Settings” on page 28 & Making Wi-Fi Settings Manually You can manually set up the information necessary to connect to an access point from the printer's control panel. To set up manually, you need the SSID and password for an access point. Note: If you are using an access point with its default settings, the SSID and password are on the label.
Page 27: Making Wi-Fi Settings By Push Button Setup (Wps)
User's Guide Network Settings Related Information “Checking the Network Connection Status” on page 31 & “When You Cannot Make Network Settings” on page 186 & Making Wi-Fi Settings by Push Button Setup (WPS) You can automatically set up a Wi-Fi network by pressing a button on the access point. If the following conditions are met, you can set up by using this method.
Page 28: Making Wi-Fi Settings By Pin Code Setup (Wps)
User's Guide Network Settings “When You Cannot Make Network Settings” on page 186 & Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to an access point by using a PIN code. You can use this method to set up if an access point is capable of WPS (Wi-Fi Protected Setup).
Page 29 User's Guide Network Settings “Making Wi-Fi Direct Settings When Wi-Fi Is Enabled (Wi-Fi Direct Mode)” on page 29 & Making Wi-Fi Direct Settings When Wi-Fi Is Disabled (Simple AP Mode) Note: In this mode, the printer can be connected by Ethernet at the same time. Also, you can connect up to four devices to the printer.
Page 30: Making Advanced Network Settings From The Control Panel
❏ Characters you cannot use at the bottom: - Note: If you press button without entering the printer name, the default printer name (EPSON and the last six digits of the printer's MAC address) are set. ❏ TCP/IP Address ❏ Auto Select when you are using an access point at home or you are allowing the IP address to be acquired automatically by DHCP.
Page 31: Checking The Network Connection Status
User's Guide Network Settings ❏ DNS Server ❏ Auto Select when you want to acquire the IP address automatically. ❏ Manual Select when you want to set a unique DNS server address to the printer. Enter the addresses for the Primary DNS Server and the Secondary DNS Server.
Page 32: Checking The Network Status From The Control Panel
Wi-Fi Direct connections. ❏ Email Server Status ❏ Epson Connect Status Displays the registered information for Epson Connect services. ❏ Google Cloud Print Status Displays the registered information for services and the connection status. 4. Press OK to return to the menu screen or Print to print a network status sheet.
Page 33 User's Guide Network Settings Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a. Error code b. Messages on the Network Environment a. Error code Code Message Solution...
Page 34 User's Guide Network Settings Code Message Solution ❏ Make sure that the access point is turned on. No wireless network names (SSID) found. Confirm that the router/access ❏ Check that the computer or other devices are connected correctly point is turned on and the wireless to the access point.
Page 35 If any of these are applicable, reset the network settings using the software disc supplied or using the software downloaded from the website. http://epson.sn ❏ Another smart device was added to the network using Push Button Setup (WPS). ❏ The Wi-Fi network was set up using any method other than Push Button Setup (WPS) from the software disc supplied.
Page 36 ❏ You can register several passwords on an access point that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Page 37: Printing A Network Status Sheet
User's Guide Network Settings Message Solution *Signal strength is low. If you have The printing speed may be slow or printing may stop due to medium signal problems printing or scanning, improve strength. Placing the printer close to the access point, or removing any your wireless network environment.
Page 38: Changing The Connection Method To A Computer
❏ Setting up from the website Access the following website, and then enter the product name. http://epson.sn Go to Setup, and then click Download in the download and connect part. Click or double-click the downloaded file to run the installer. Follow the on-screen instructions.
Page 39: Disabling Wi-Fi From The Control Panel
User's Guide Network Settings ❏ Mac OS X Select how you want to connect the printer to your computer. Disabling Wi-Fi from the Control Panel When Wi-Fi is disabled, the Wi-Fi connection is disconnected. 1. Press on the home screen. 2.
Page 40: Panel
User's Guide Network Settings 2. Select Wi-Fi Setup. 3. Select Wi-Fi Direct Setup. 4. Select Disconnect. 5. Check the message, and then select Yes. 6. Press Done. Restoring the Network Settings from the Control Panel You can restore all network settings to their defaults. 1.
Page 41: Administrator Settings
You cannot change settings without entering the password. This password is also required when you make settings using Web Config or EpsonNet Config. Important: Do not forget the password. If you forget the password, contact Epson support. 1. Enter Setup from the home screen. 2. Select Admin Settings > Admin Password.
Page 42: Loading Paper
User's Guide Loading Paper Loading Paper Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
Page 43: Available Paper And Capacities
You can load up to 30 sheets for paper with one side already printed. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ When printing on genuine Epson paper at a user defined size, only Standard or Normal print quality settings are available.
Page 44: List Of Paper Types
To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver Plain paper, Copy paper plain papers plain papers Epson Bright White Ink Jet Paper Epson Premium Glossy Photo Paper Prem. Glossy Epson Premium Glossy...
Page 45: Loading Paper In The Paper Cassette
User's Guide Loading Paper Media Name Media Type Control Panel Printer Driver Epson Matte Paper-Heavyweight Matte Epson Matte Epson Photo Quality Ink Jet Paper Thick paper Thick-Paper Thick-Paper Envelope Envelope Envelope Letterhead Letterhead Letterhead Recycled paper Recycled Recycled Preprinted paper...
Page 46 User's Guide Loading Paper 3. Slide the edge guides to their maximum position. Note: When using paper larger than A4 size, extend the paper cassette. 4. Slide the front edge guide to the paper size you want to use. 5. With the printable side facing down, load paper against the front edge guide.
Page 47 User's Guide Loading Paper For envelopes: Important: Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line just under the triangle symbol inside the edge guide. 6. Slide the side edge guides to the edges of the paper. 7.
Page 48: Loading Paper In The Rear Paper Feed Slot
User's Guide Loading Paper 10. Slide out the output tray. Related Information “Paper Handling Precautions” on page 42 & “Available Paper and Capacities” on page 43 & Loading Paper in the Rear Paper Feed Slot You can load a single sheet of all types of supported paper in the rear paper feed slot. You can also load thick paper (up to 0.3 mm thick) and pre-punched paper, which cannot be loaded in the paper cassette.
Page 49 User's Guide Loading Paper 3. Open the rear paper feed slot. 4. Slide out the edge guides. 5. While holding a single sheet of paper at the center of the rear paper feed slot with the printable side facing up, slide the edge guides to the edges of the paper.
Page 50 User's Guide Loading Paper ❏ Envelopes ❏ Pre-punched paper Note: ❏ Load a single sheet of defined size plain paper with binding holes at the left or right. ❏ Adjust the print position of your file to avoid printing over the holes. ❏...
Page 51 User's Guide Loading Paper 7. Slide out the output tray. 8. Press the button to start printing. Related Information “Paper Handling Precautions” on page 42 & “Available Paper and Capacities” on page 43 &...
Page 52: Placing Originals
User's Guide Placing Originals Placing Originals Place originals on the scanner glass or the ADF. Use the scanner glass for originals that the ADF does not support. You can scan multiple originals and both sides of the originals at the same time with the ADF. Available Originals on the ADF Available Paper Sizes A5 to A3, Ledger...
Page 53 User's Guide Placing Originals 3. Place the originals in the center of the ADF, facing up. Important: ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏ Do not add originals while scanning. 4.
Page 54: Placing Originals On The Adf For 2-Up Copying
User's Guide Placing Originals Related Information “Available Originals on the ADF” on page 52 & Placing Originals on the ADF for 2-up Copying Place the originals in the correct direction and select the orientation setting. ❏ Portrait originals: Select Portrait on the control panel as described below. Copy >...
Page 55 User's Guide Placing Originals 2. Remove any dust or stains on the scanner glass. 3. Place the original face-down and slide it to the corner mark. Note: ❏ A range of 1.5 mm from the edges of the scanner glass is not scanned. ❏...
Page 56: Inserting A Memory Card
User's Guide Inserting a Memory Card Inserting a Memory Card Supported Memory Cards Memory Stick Duo Memory Stick PRO Duo Memory Stick PRO-HG Duo Memory Stick Micro MagicGate Memory Stick Duo miniSD miniSDHC microSD microSDHC microSDXC SDHC SDXC Attach an adapter to fit the memory card slot. Otherwise, the card may get stuck. Related Information “Supported Memory Card Specifications”...
Page 57 User's Guide Inserting a Memory Card Important: ❏ Insert a memory card straight into the printer. ❏ The card should not be fully inserted. Do not try to force it all the way into the slot. 2. When you have finished using the memory card, make sure the light is not flashing, and then remove the card. Important: If you remove the memory card while the light is flashing, the data in the memory card may be lost.
Page 58: Managing Contacts
User's Guide Managing Contacts Managing Contacts Registering a contacts list allows you to easily enter destinations. You can register up to 200 entries, and you can use the contacts list when you enter a fax number, enter a destination for attaching a scanned image to an email, and saving a scanned image to a network folder.
Page 59: Registering Grouped Contacts
Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering...
Page 60 User's Guide Managing Contacts Related Information “EpsonNet Config” on page 164 &...
Page 61: Printing
User's Guide Printing Printing Printing from the Control Panel You can print data from a memory card or an external USB device. Printing a JPEG file 1. Load paper in the printer. Important: ❏ When loading in the paper cassette, make the paper settings on the control panel. ❏...
Page 62: Printing A Tiff File
User's Guide Printing 10. Press Proceed to confirm the print settings. 11. Press one of the buttons to set the color mode, and then start printing. Related Information “Loading Paper in the Paper Cassette” on page 45 & “Loading Paper in the Rear Paper Feed Slot” on page 48 &...
Page 63: Menu Options For Memory Device
User's Guide Printing Menu Options for Memory Device Note: Available menus vary depending on the format of the file that you are printing. Format of file Select JPEG or TIFF to print the file in the memory device. Number of copies Enter the number of printouts.
Page 64: Printing From A Computer
User's Guide Printing Select All Images selects all of the images on the memory device. ❏ Select Group Select this menu to select another group. Printing from a Computer If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance.
Page 65 User's Guide Printing 5. Select Preferences or Properties to access the printer driver window. 6. Make the following settings. ❏ Paper Source: Select the paper source in which you loaded the paper. ❏ Document Size: Select the paper size you loaded in the printer. ❏...
Page 66: Printing Basics - Mac Os X
User's Guide Printing Printing Basics - Mac OS X Note: ❏ Explanations in the section use TextEdit as an example. Operations and screens differ depending on the application. See the application's help for details. ❏ When printing envelopes, use the application to rotate the data 180 degrees. See the application's help for details. 1.
Page 67 ❏ When printing on envelopes, select landscape orientation. 5. Select Print Settings from the pop-up menu. Note: On Mac OS X v10.8.x or later, if the Print Settings menu is not displayed, the Epson printer driver has not been installed correctly. Select System Preferences from the menu >...
Page 68: Printing On 2-Sides
Printing on 2-Sides - Windows Note: ❏ Manual 2-sided printing is available when EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 69 User's Guide Printing 4. Select Auto (Long-edge binding), Auto (Short-edge binding), Manual (Long-edge binding), or Manual (Short-edge binding) from 2-Sided Printing on the Main tab. 5. Click Settings, make the appropriate settings, and then click OK. Note: To print a folded booklet, select Booklet. 6.
Page 70: Printing Several Pages On One Sheet
User's Guide Printing “Loading Paper in the Rear Paper Feed Slot” on page 48 & “Printing Basics - Mac OS X” on page 66 & Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper. Printing Several Pages on One Sheet - Windows 1.
Page 71: Printing To Fit The Paper Size
User's Guide Printing 3. Access the print dialog. 4. Select Layout from the pop-up menu. 5. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. 6. Set the other items as necessary. 7. Click Print. Related Information “Loading Paper in the Paper Cassette”...
Page 72: Printing Multiple Files Together (For Windows Only)
User's Guide Printing Related Information “Loading Paper in the Paper Cassette” on page 45 & “Loading Paper in the Rear Paper Feed Slot” on page 48 & “Printing Basics - Windows” on page 64 & Printing to Fit the Paper Size - Mac OS X 1.
Page 73: Printing One Image On Multiple Sheets To Create A Poster (For Windows Only)
User's Guide Printing 4. Select Job Arranger Lite on the Main tab. 5. Click OK to close the printer driver window. 6. Click Print. The Job Arranger Lite window is displayed and the print job is added to the Print Project. 7.
Page 74 User's Guide Printing 5. Click Settings, make the appropriate settings, and then click OK. Note: Print Cutting Guides allows you to print a cutting guide. 6. Set the other items on the Main and More Options tabs as necessary, and then click OK. 7.
Page 75 User's Guide Printing 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back.
Page 76 User's Guide Printing 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.
Page 77 User's Guide Printing 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
Page 78 User's Guide Printing 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
Page 79: Printing Using Advanced Features
User's Guide Printing 10. Cut off the remaining margins along the outer guide. Printing Using Advanced Features This section introduces a variety of additional layout and printing features available on the printer driver. Related Information “Windows Printer Driver” on page 158 &...
Page 80: Printing A Reduced Or Enlarged Document
User's Guide Printing Windows To add your own preset, set items such as the Document Size and Paper Type on the Main or More Options tab, and then click Add/Remove Presets in Printing Presets. Note: To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then delete Mac OS X Access the print dialog.
Page 81 Mac OS X Access the print dialog. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. Select Color Options from the pop-up menu, and then select one of the available options. Click the arrow next to Advanced Settings and make the appropriate settings.
Page 82: Printing Photos Using Epson Easy Photo Print
User's Guide Printing Printing Photos Using Epson Easy Photo Print Epson Easy Photo Print lets you lay out and print photos easily on various types of paper. See the application's help for details. Note: By printing on genuine Epson photo paper, the ink quality is maximized and the printouts are vivid and clear.
Page 83: Canceling Printing
Displays photos and documents you selected. Starts printing. Note: To print from the document menu using iPhone, iPad, and iPod touch running iOS, start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes. Canceling Printing Note: ❏...
Page 84: Canceling Printing - Printer Button
User's Guide Printing Canceling Printing - Printer Button Press the button to cancel the print job in progress. Canceling Printing - Status Menu 1. Press the button to display Status Menu. 2. Select Job Monitor > Print Job. Ongoing jobs and jobs that are standing by are shown in the list. 3.
Page 85: Copying
User's Guide Copying Copying 1. Load paper in the printer. When loading in the rear paper feed slot, do not load paper until the printer prompts you to do so. Important: Make the paper settings on the control panel. 2. Place the originals. If you want to copy multiple originals or make 2-sided copies, place all of the originals on the ADF.
Page 86 User's Guide Copying ❏ 4-up Copies four single-sided originals onto a single sheet in 4-up layout. ❏ ID Card Scans both sides of an ID card and copies onto one side of A4 size paper. ❏ Split Pages Copies two facing pages of a booklet onto separate sheets of paper. Document Size Select the size of your original.
Page 87 User's Guide Copying ❏ 1>2-Sided Copies two single-sided originals onto both sides of a single sheet of paper. Press Advanced to configure the binding position of the paper. ❏ 2>1-Sided Copies both sides of a double-sided original onto one side of two sheets of paper. Press Advanced to configure the binding position of your original.
Page 88: Scanning
User's Guide Scanning Scanning Scanning Using the Control Panel Scanning to an Email You can send scanned image files by email directly from the printer through a pre-configured email server. Before using this feature, you need to configure the email server. You can specify the email address by entering directly, but it may be easier if you register the email address in the contacts list first.
Page 89: Scanning To A Network Folder Or Ftp Server
User's Guide Scanning “Managing Contacts” on page 58 & “Scanning to a Computer” on page 93 & “Placing Originals” on page 52 & “Presets Mode” on page 21 & “Common Menu Options for Scanning” on page 96 & Menu Options for Scanning to an Email Contacts Select email addresses to send the scanned image from the contacts list.
Page 90 User's Guide Scanning 3. Select Network Folder/FTP. 4. Specify the folder. ❏ To select from the contacts list: Press Contacts, select a contact, and then press Proceed. ❏ To enter the folder path directly: Press Enter Location. Select Communication Mode, enter the folder path as Location, and then make other folder settings.
Page 91: Scanning To A Memory Device
User's Guide Scanning Enter a password for the specified folder. ❏ Connection Mode Select the connection mode. ❏ Port Number Enter a port number. Format Select the format in which to save the scanned image. When you select TIFF (Multi Page), only monochrome scanning is available.
Page 92: Scanning To The Cloud
“Common Menu Options for Scanning” on page 96 & Scanning to the Cloud You can send scanned images to could services. Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu...
Page 93: Scanning To A Computer
4. Select a computer on which to save the scanned images. Note: ❏ You can change the scan settings such as the scanning size, folder to save, or save format, by using Epson Event Manager. ❏ When the printer is connected to a network, you can select the computer to which you want to save the scanned image.
Page 94: Scanning To A Computer (Wsd)
2-Sided Scans both sides of the original. Scan Area Select the scan area. To use the settings in Epson Event Manager, select Defined by Event Manager. Format Select the format in which to save the scanned image. Scanning to a Computer (WSD) Note: ❏...
Page 95 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.
Page 96: Common Menu Options For Scanning
User's Guide Scanning 6. Open the Devices and Printers screen. ❏ Windows 7 Click start > Control Panel > Hardware and Sound (or Hardware) > Devices and Printers. ❏ Windows Vista Click start > Control Panel > Hardware and Sound > Printers. 7.
Page 97: Scanning From A Computer
Scanning from a Computer Scanning Using Epson Scan 2 You can scan using the scanner driver "Epson Scan 2". You can scan originals using detailed settings that are suitable for text documents. See the Epson Scan 2 help for an explanation of each setting item.
Page 98 User's Guide Scanning 3. Make the following settings on the Main Settings tab. ❏ Document Source: Select the source where the original is placed. ❏ Scanning Side: Select the side of the original you want to scan when scanning from ADF. ❏...
Page 99 ❏ Folder: Select the save folder for the scanned image from the list. You can select another folder or create a new folder by selecting Select from the list. 6. Click Scan. Related Information “Placing Originals” on page 52 & “Epson Scan 2 (Scanner Driver)” on page 161 &...
Page 100: Scanning From Smart Devices
Scanning from Smart Devices Epson iPrint is an application that allows you to scan photos and documents from a smart device, such as a smartphone or tablet, that is connected to the same wireless network as your printer. You can save the scanned data on a smart device or to Cloud services, send it by email, or print it.
Page 101 User's Guide Scanning Home screen displayed when the application is started. Displays information on how to setup the printer and a FAQ. Displays the screen where you can select the printer and make printer settings. Once you have selected the printer, you do not need to select it again from the next time.
Page 102: Faxing
User's Guide Faxing Faxing Setting Up a Fax Connecting to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and PBX (Private Branch Exchange) telephone systems. You may not be able to use the printer with the following phone lines or systems. ❏...
Page 103 User's Guide Faxing Connecting to a Standard Phone Line (PSTN) or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer. Related Information “Making Settings for a PBX Phone System” on page 107 &...
Page 104 User's Guide Faxing Note: If your DSL modem is not equipped with a built-in DSL filter, connect a separate DSL filter. Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏...
Page 105 User's Guide Faxing 1. Remove the cap from the EXT. port on the back of the printer. 2. Connect the phone device and the EXT. port with a phone cable.
Page 106: Making Basic Fax Settings
User's Guide Faxing Important: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the line to connect the phone device and the printer separately, the phone and the printer do not work correctly.
Page 107 User's Guide Faxing Note: ❏ Distinctive ring services, offered by many telephone companies (the service name differs by company), allows you to have several phone numbers on one phone line. Each number is assigned a different ring pattern. You can use one number for voice calls and another for fax calls.
Page 108: Sending Faxes
User's Guide Faxing 1. Enter Setup from the home screen. 2. Select System Administration > Fax Settings > Basic Settings > Line Type. 3. Select PBX. 4. On the Access Code screen, select Use. 5. Press the Access Code field, enter the external access code used for your phone system, and then press the enter key at the bottom-right of the screen.
Page 109 User's Guide Faxing 3. Specify the recipient. ❏ To enter manually: Enter numbers using the numerical keypad on the control panel or the LCD screen, and then press the enter key at the bottom-right of the screen. ❏ To select from the contacts list: Press Contacts, press the check box to add a check mark to a contact, and then press Proceed.
Page 110: Various Ways Of Sending Faxes
User's Guide Faxing Related Information “Placing Originals” on page 52 & “Menu Options for Fax Mode” on page 124 & “Checking Fax Jobs” on page 122 & “Managing Contacts” on page 58 & “Presets Mode” on page 21 & Sending Faxes Dialing from the External Phone Device You can send a fax by dialing using the connected telephone when you want to talk over the phone before sending a fax, or when the recipient's fax machine does not switch to the fax automatically.
Page 111 User's Guide Faxing 4. Specify the recipient. 5. When you hear a fax tone, press Send/Receive, and then press Send. Note: When receiving a fax from a fax polling service, and you hear the audio guidance, follow the guidance to make the printer operations.
Page 112 User's Guide Faxing 1. Place the originals. 2. Enter Fax from the home screen. 3. Press Menu, select Store Fax Data, and then enable the function. 4. Press Menu, select Fax Send Settings, and then make settings such as the resolution and the sending method as necessary.
Page 113: Sending A Fax From A Computer
User's Guide Faxing avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer performs scanning and sending simultaneously. You can use this feature when there is only one recipient. From the home screen, select Fax > Menu > Fax Send Settings > Direct Send > On. Sending a Fax Preferentially (Priority Send) You can send an urgent document ahead of the other faxes waiting to be sent.
Page 114: Receiving Faxes
User's Guide Faxing Related Information “PC-FAX Driver (Fax Driver)” on page 162 & “FAX Utility” on page 162 & Receiving Faxes Setting Receiving Mode You can set Receive Mode using the Fax Setting Wizard. When you set up the fax feature for the first time, we recommend using the Fax Setting Wizard.
Page 115: Various Ways Of Receiving Faxes
User's Guide Faxing Various Ways of Receiving Faxes Receiving Faxes Manually When you connect a telephone and set the Receive Mode setting of the printer to Manual, follow the steps below to receive faxes. 1. When the telephone rings, pick up the handset. 2.
Page 116: Saving And Forwarding Received Faxes
User's Guide Faxing Receiving Faxes by Polling (Polling Receive) You can receive a fax stored on another fax machine by dialing the fax number. Use this feature to receive a document from a fax information service. However, if the fax information service has an audio guidance feature that you need to follow to receive a document, you cannot use this feature.
Page 117 User's Guide Faxing Saving Received Faxes in the Inbox You can set to save received faxes in the printer's inbox. Up to 100 documents can be saved. If you use this feature, received documents are not automatically printed. You can view them on the printer's LCD screen and print only when needed.
Page 118: Saving Received Faxes On A Computer
User's Guide Faxing 5. Press Menu, select whether to print or delete the document you have viewed, and then follow the on-screen instructions. Important: If the printer runs out of memory, receiving and sending faxes is disabled. Delete documents that you have already read or printed.
Page 119: Forwarding Received Faxes
User's Guide Faxing First, you need to use FAX Utility to make the setting. Install FAX Utility on the computer. Important: ❏ Set the printer's receive mode to Auto. ❏ Received documents are saved in the printer's memory temporarily before the documents are saved on the computer that is set to save the faxes.
Page 120 User's Guide Faxing Note: ❏ Color documents cannot be forwarded to another fax machine. They are processed as documents that failed to be forwarded. ❏ Before you use this feature, make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from System Administration >...
Page 121: Using Other Faxing Features
User's Guide Faxing “Checking the Received Faxes on the LCD Screen” on page 117 & “Notification of Unprocessed Received Faxes” on page 122 & “Scanning to an Email” on page 88 & “Scanning to a Network Folder or FTP Server” on page 89 &...
Page 122: Setting Security For Faxing
User's Guide Faxing Related Information “Menu Options for Fax Mode” on page 124 & “Output Settings” on page 127 & Setting Security for Faxing You can make security settings to prevent sending a fax to the wrong recipient, or prevent received documents from being leaked or lost.
Page 123 User's Guide Faxing Received Fax Output Setting Unprocessed Status Forwarding There are received documents that have not been forwarded or failed to be forwarded : When you have set none of the fax output settings, or when you have set to print received documents while saving them in an external memory device or a computer.
Page 124: Menu Options For Fax Mode
User's Guide Faxing 3. Select a job to check. Note: All the received documents are stored in Job History so that you can reprint them, but they are deleted in chronological order when the printer runs out of memory. Checking the Received Documents in the Inbox You can check received documents stored in the printer's inbox.
Page 125 User's Guide Faxing Fax > Menu > Fax Send Settings ❏ Resolution Select the resolution of the outgoing fax. Select Photo for originals that contain both text and photo images. ❏ Density Sets the density of the outgoing fax. ❏ Document Size (Glass) Select the size and orientation of the original you placed on the scanner glass.
Page 126: Fax Settings Options
User's Guide Faxing Fax > Menu > Polling Send Stores one scanned document (up to 100 monochrome pages) for polling and sends it automatically when another fax machine requests it using the device's polling receive function. Store Fax Data Select the menus on the control panel as described below. Fax >...
Page 127: Send Settings
User's Guide Faxing Related Information “Menu Options for Fax Mode” on page 124 & Send Settings Select the menus on the control panel as described below. Setup > System Administration > Fax Settings > Send Settings Auto Rotation An A4 size original placed in the ADF or on the scanner glass with its long edge facing to the left is sent as an A3 size fax.
Page 128: Basic Settings
User's Guide Faxing Fax Output You can set to save received documents in the inbox, on a memory device, or on a computer, or forward the documents. Auto Reduction Reduces large received documents to fit on the paper in the paper source. Reducing may not always be possible depending on the received data.
Page 129: Security Settings
User's Guide Faxing Select the fax transmission speed. We recommend selecting Slow(9,600bps) when a communication error occurs frequently, when sending/receiving a fax to/from abroad, or when you are using an IP (VoIP) phone service. Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by telephone line noise.
Page 130: Check Fax Connection
User's Guide Faxing To prepare for an unexpected power off due to an electricity failure or an incorrect operation, the printer temporarily stores backup copies of sent and received documents in its memory. Enable this option to automatically erase the backups when sending or receiving a document completes successfully and the backups become unnecessary.
Page 131: Refilling Ink And Replacing Maintenance Boxes
1. Access the printer driver window. 2. Click EPSON Status Monitor 3 on the Maintenance tab. Note: If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Windows Printer Driver”...
Page 132: Ink Bottle Codes
Y: Yellow Important: Use of genuine Epson ink other than the specified ink could cause damage that is not covered by Epson's warranties. Note: ❏ Ink bottle codes may vary by location. For the correct codes in your area, contact Epson support.
Page 133: Refilling The Ink Tanks
❏ Visually check ink levels in the actual ink tanks. Continued use of the printer when the ink is expended could damage the printer. Epson recommends filling the ink tank to the upper line when the printer is not operating to reset the ink level.
Page 134 User's Guide Refilling Ink and Replacing Maintenance Boxes Important: ❏ Be careful not to spill any ink. ❏ Make sure that the color of the ink tank matches the ink color that you want to refill. 5. Snap off the top of the cap, remove the cap of the ink bottle, remove the seal from the bottle, and then install the cap.
Page 135 User's Guide Refilling Ink and Replacing Maintenance Boxes 6. Refill the ink tank with the correct colored ink up to the upper line on the ink tank. Important: It may be difficult to see inside the ink tank. Refill the ink tank carefully to prevent ink from spilling out from the ink inlet.
Page 136: Maintenance Box Code
“Menu Options for Maintenance” on page 147 & Maintenance Box Code Epson recommends the use of a genuine Epson maintenance box. The following is the code for the genuine Epson maintenance box. T6711 Maintenance Box Handling Precautions Read the following instructions before replacing the maintenance box.
Page 137: Replacing A Maintenance Box
Replace the maintenance box when you are promoted to do so. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when this part needs replacing.
Page 138 User's Guide Refilling Ink and Replacing Maintenance Boxes 4. Put the used maintenance box in the transparent bag that came with the new maintenance box and seal the bag shut. Important: Do not tilt the used maintenance box until after it is sealed in the plastic bag; otherwise ink may leak. 5.
Page 139: Maintaining The Printer
We recommend to turn off the printer. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.
Page 140: Checking And Cleaning The Print Head - Windows
User's Guide Maintaining the Printer 7. Select one of the options below according to the result of the nozzle check. ❏ All Colors: When a defect is found in the pattern of all colors (BK, Y, M, and C) ❏ All except Black: When a defect is found in the pattern of all colors except black (Y, M, and C) ❏...
Page 141: Replacing Ink Inside The Ink Tubes - Windows
❏ After using the Power Ink Flushing utility, turn the printer off and wait for at least 12 hours. Using this feature improves the print quality after 12 hours, however it cannot be used again within 12 hours of the last use. If you still cannot solve the problem after trying all of the methods above, contact Epson support. Related Information “Replacing a Maintenance Box”...
Page 142: Cleaning The Paper Path For Ink Smears
User's Guide Maintaining the Printer 4. Select Vertical Alignment or Horizontal Alignment, and then follow the on-screen instructions to print an alignment pattern. ❏ Vertical Alignment: Select this if your printouts look blurry or vertical ruled lines appear misaligned. ❏ Horizontal Alignment: Select this if you see horizontal banding at regular intervals. 5.
Page 143: Cleaning The Adf
User's Guide Maintaining the Printer 3. Select Maintenance > Paper Guide Cleaning. 4. Select the paper source, and then follow the on-screen instructions to clean the paper path. Note: Repeat this procedure until the paper is not smeared with ink. If the printouts are still smeared or scuffed, clean the other paper sources.
Page 144: Cleaning The Scanner Glass
User's Guide Maintaining the Printer 3. Open the document cover. 4. Clean the part that is shown in the illustration. Note: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
Page 145: Checking The Total Number Of Pages Fed Through The Printer
User's Guide Maintaining the Printer Important: Never use alcohol or thinner to clean the printer. These chemicals can damage the printer. 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Note: ❏...
Page 146: Checking The Total Number Of Pages Fed Through The Printer - Windows
User's Guide Maintaining the Printer Related Information “Loading Paper in the Paper Cassette” on page 45 & Checking the Total Number of Pages Fed Through the Printer - Windows 1. Access the printer driver window. 2. Click Printer and Option Information on the Maintenance tab. Related Information “Windows Printer Driver”...
Page 147: Menu Options For Setup Mode
User's Guide Menu Options for Setup Mode Menu Options for Setup Mode By selecting Setup on the home screen from the control panel, you can make printer settings or perform printer maintenance. Maintenance Box Service Life Select the menus on the control panel as described below. Setup >...
Page 148: Menu Options For Paper Setup
User's Guide Menu Options for Setup Mode Use this feature if there are still some torn pieces of paper inside the printer even after removing jammed paper. Related Information “Checking and Cleaning the Print Head” on page 139 & “Aligning the Print Head” on page 141 &...
Page 149: Menu Options For Admin Settings
Admin Password Set, change, or reset the administrator password. If you forget the password, contact Epson support. Lock Setting Select whether or not to lock the control panel using the password registered in Admin Password.
Page 150: Common Settings
User's Guide Menu Options for Setup Mode ❏ Auto Select Settings Specify which paper source to feed from. When more than one paper source is enabled, paper is fed from one of the paper sources whose paper settings match with the print job. ❏...
Page 151: Wi-Fi/Network Settings
User's Guide Menu Options for Setup Mode Your product may have this feature or the Power Off Timer feature depending on the location of purchase . ❏ Power Off If Inactive Automatically turns the printer off if no operations are performed for a set time period. You can adjust the time before power management is applied.
Page 152: Epson Connect Services
“Making Advanced Network Settings from the Control Panel” on page 30 & Epson Connect Services Select the menus on the control panel as described below. Setup > System Administration > Epson Connect Services How to Provides a short description of the Epson Connect services. Settings ❏ Suspend/Resume...
Page 153: Google Cloud Print Services
User's Guide Menu Options for Setup Mode Select whether to suspend or resume the Epson Connect services. ❏ Restore Default Settings Resets the settings to their defaults. For registration and usage guides, see the following portal website. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) Related Information “Epson Connect Service”...
Page 154: Eco Mode
User's Guide Menu Options for Setup Mode Left Offset in Back Adjust the left margin for the back of the page when performing 2-sided printing. Check Paper Width Checks the paper width before the printer starts printing. This prevents printing beyond the edges of the paper when the paper size setting is not correct.
Page 155 User's Guide Menu Options for Setup Mode Fax Settings Resets the send, receive, connection settings in the following menus to the default. Setup > System Administration > Fax Settings Clear All Data and Settings Resets all settings to the default.
Page 156: Network Service And Software Information
CD. Epson Connect Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. The features available on the Internet are as follows.
Page 157: Running Web Config On A Web Browser
IPv6: http://[the printer's IP address]/ Examples: IPv4: http://192.168.100.201/ IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Related Information “Printing Using Epson iPrint” on page 82 & Running Web Config on Windows When connecting a computer to the printer using WSD, follow the steps below to run Web Config.
Page 158: Windows Printer Driver
User's Guide Network Service and Software Information 2. Click Options & Supplies> Show Printer Webpage. Windows Printer Driver The printer driver controls the printer according to the commands from an application. Making settings on the printer driver provides the best printing results. You can also check the status of the printer or keep it in top operating condition using the printer driver utility.
Page 159: Restricting Settings For The Windows Printer Driver
See the online help for explanations of the setting items. 4. Click OK. Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3. 1. Access the printer driver window. 2. Click Extended Settings on the Maintenance tab.
Page 160: Mac Os X Printer Driver
User's Guide Network Service and Software Information Related Information “Windows Printer Driver” on page 158 & Mac OS X Printer Driver The printer driver controls the printer according to the commands from an application. Making settings on the printer driver provides the best printing results. You can also check the status of the printer or keep it in top operating condition using the printer driver utility.
Page 161: Epson Scan 2 (Scanner Driver)
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2> Epson Scan 2. Starting on Mac OS X Note: Epson Scan 2 does not support the Mac OS X fast user switching feature.
Page 162: Pc-Fax Driver (Fax Driver)
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS X Select System Preferences from the menu >...
Page 163: Epson Easy Photo Print
Epson Easy Photo Print Epson Easy Photo Print is an application that allows you to easily print photos with various layouts. You can preview the photo image and adjust the images or position. You can also print photos with a frame. See the application's help for details.
Page 164: Epsonnet Config
Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS X Select Go >...
Page 165: Uninstalling Applications - Mac Os X
3. To uninstall the printer driver or PC-FAX driver, select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then remove the printer from the enabled printers list. 4. Quit all running applications. 5. Select Go > Applications > Epson Software > Uninstaller.
Page 166: Installing Applications
6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer driver again.
Page 167 Do not turn off the computer or the printer while updating. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website.
Page 168: Solving Problems
1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. Related Information “Contacting Epson Support” on page 227...
Page 169: Error Code On The Status Menu
User's Guide Solving Problems “Installing Applications” on page 166 & “Updating Applications and Firmware” on page 166 & Error Code on the Status Menu If a job does not complete successfully, check the error code displayed on the history of each job. You can check the error code by pressing the button, and then selecting Job History.
Page 170 User's Guide Solving Problems Code Problem Solution ❏ Increase the storage space in the memory device. There is not enough storage space available to save the data in the memory device. ❏ Reduce the number of documents. ❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
Page 171 A communication error occurred while acquiring the destination list. printer is connected to the network. ❏ Check if the printer is registered to the Epson Connect services and a Destination List has been created. See the Epson Connect portal website for details.
Page 172 User's Guide Solving Problems Code Problem Solution The memory device is write-protected. Disable write protection on the memory device. The memory device has been removed. Reinsert the memory device. ❏ Reinsert the memory device. An error occurred while saving the data to the memory device.
Page 173: Checking The Printer Status - Windows
Monitoring Preferences on the Maintenance tab, and then select Register the shortcut icon to the taskbar. ❏ If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 174: Checking Printer Status - Mac Os X
2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click EPSON Status Monitor. Removing Jammed Paper Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces.
Page 175 User's Guide Solving Problems 1. Open the scanner unit with the document cover closed. 2. Remove the jammed paper. Important: Do not touch the white flat cable, translucent part, and ink tubes inside the printer. Doing so may cause a malfunction.
Page 176: Removing Jammed Paper From The Paper Cassette
User's Guide Solving Problems 3. Close the scanner unit. Note: If any torn pieces of paper remain, select Remove Paper on the control panel as described below after clearing the paper jam error. This helps you to remove the remaining pieces of paper. Setup >...
Page 177 User's Guide Solving Problems 3. Remove the paper cassette cover. 4. Remove the jammed paper from the paper cassette. 5. Remove the jammed paper inside the printer.
Page 178 User's Guide Solving Problems 6. Align the edges of the paper and slide the edge guides to the edges of the paper. 7. Put the paper cassette cover back on. 8. Insert the paper cassette in the printer.
Page 179: Removing Jammed Paper From Rear Cover 1 And Rear Cover 2
User's Guide Solving Problems Removing Jammed Paper from Rear Cover 1 and Rear Cover 2 1. Turn the product around. Important: If you need to change the position of the printer, two people are required to lift the printer. 2. Open rear cover 1.
Page 180 User's Guide Solving Problems 3. Remove the jammed paper. 4. Pull out rear cover 2. 5. Remove the jammed paper.
Page 181: Removing Jammed Paper From The Adf
User's Guide Solving Problems 6. Remove the jammed paper from rear cover 2. 7. Open rear cover 2. 8. Remove the jammed paper. 9. Close rear cover 2. 10. Insert rear cover 2 in the printer. 11. Close rear cover 1. Removing Jammed Paper from the ADF Caution: Be careful not to trap your fingers when closing the document cover.
Page 182 User's Guide Solving Problems 1. Open the ADF cover. 2. Remove the jammed paper. 3. Close the ADF cover. 4. Open the document cover.
Page 183: Paper Does Not Feed Correctly
User's Guide Solving Problems 5. Remove the jammed paper. 6. Close the document cover. 7. Raise the ADF input tray, and then remove the jammed paper. Paper Does Not Feed Correctly Check the following points, and then take the appropriate actions to solve the problem. ❏...
Page 184: Paper Jams
User's Guide Solving Problems “List of Paper Types” on page 44 & Paper Jams Load paper in the correct direction, and slide the edge guides against the edges of the paper. Related Information “Removing Jammed Paper” on page 174 & “Loading Paper in the Paper Cassette”...
Page 185: Power And Control Panel Problems
User's Guide Solving Problems ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏ Check that the ADF icon appears on the control panel. If it does not appear, place the originals again. Related Information “Available Originals on the ADF”...
Page 186: Lcd Screen Gets Dark
User's Guide Solving Problems LCD Screen Gets Dark The printer is in sleep mode. Press anywhere on the LCD screen to return it to its former state. Cannot Print from a Computer ❏ Install the printer driver. ❏ Connect the USB cable securely to the printer and the computer. ❏...
Page 187: Cannot Connect From Devices Even Though Network Settings Are No Problem
User's Guide Solving Problems Related Information “Cannot Connect from Devices Even Though Network Settings are No Problem” on page 187 & “Messages and Solutions on the Network Connection Report” on page 33 & Cannot Connect from Devices Even Though Network Settings are No Problem If you cannot connect from the computer or smart device to the printer even though the network connection report does not show any problems, see the following.
Page 188: Checking The Ssid Connected To The Printer
User's Guide Solving Problems ❏ An access point that is compliant with both IEEE802.11a and IEEE802.11g has SSIDs of 2.4 GHz and 5 GHz. If you connect the computer or smart device to a 5 GHz SSID, you cannot be able to connect to the printer because the printer only supports communication over 2.4 GHz.
Page 189: Checking The Ssid For The Computer
User's Guide Solving Problems Checking the SSID for the Computer Windows Select Control Panel > Network and Internet > Network and Sharing Center. Mac OS X Click the Wi-Fi icon at the top of the computer screen. A list of SSIDs is displayed and the connected SSID is indicated with a check mark.
Page 190: Suddenly The Printer Cannot Print Using A Usb Connection
User's Guide Solving Problems ❏ In Windows, click Print Queue on the printer driver's Maintenance tab, and then check the following. ❏ Check if there are any paused print jobs. Cancel printing if necessary. ❏ Make sure the printer is not offline or pending. If the printer is offline or pending, clear the offline or pending setting from the Printer menu.
Page 191: Banding Or Unexpected Colors Appear
User's Guide Solving Problems Banding or Unexpected Colors Appear The print head nozzles may be clogged. Perform a nozzle check to check if the print head nozzles are clogged. Clean the print head if any of the print head nozzles are clogged. Related Information “Checking and Cleaning the Print Head”...
Page 192: Print Quality Is Poor
❏ When printing images or photos, Epson recommends using genuine Epson paper rather than plain paper. Print on the printable side of the genuine Epson paper.
Page 193: Printed Photos Are Sticky
User's Guide Solving Problems ❏ Try to use genuine Epson ink bottles. This product is designed to adjust colors based on the use of genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.
Page 194: Paper Is Smeared Or Scuffed
User's Guide Solving Problems ❏ When placing the originals on the scanner glass, align the corner of the original with the corner indicated by a symbol on the frame of the scanner glass. If the edges of the copy are cropped off, move the original slightly away from the corner.
Page 195: Paper Is Smeared During Automatic 2-Sided Printing
User's Guide Solving Problems ❏ When the thick paper is scuffed, enable the reduce scuff setting. If you enable this setting, print quality may decline or printing may slow down. ❏ Control panel Select Setup > Maintenance from the home screen, and then enable Thick Paper. ❏...
Page 196: Mosaic-Like Patterns In The Prints
User's Guide Solving Problems ❏ Windows Clear Mirror Image on the printer driver's More Options tab. ❏ Mac OS X Clear Mirror Image from the print dialog's Print Settings menu. Mosaic-Like Patterns in the Prints When printing images or photos, print using high-resolution data. Images on websites are often low resolution although they look good enough on the display, and so print quality may decline.
Page 197: The Printout Problem Could Not Be Cleared
User's Guide Solving Problems The Printout Problem Could Not be Cleared If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the printer driver. Related Information “Uninstalling Applications” on page 164 &...
Page 198: Cannot Start Scanning
❏ If you scan at a high resolution over a network, a communication error may occur. Lower the resolution. ❏ Make sure you select the correct printer (scanner) if a scanner list is displayed when you start Epson Scan 2.
Page 199: Scanned Image Problems
“Cleaning the ADF” on page 143 & The Image Quality Is Rough ❏ In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan. ❏ If the resolution is low, try increasing the resolution and then scanning. Related Information “Scanning Using Epson Scan 2”...
Page 200: Text Is Blurred
❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement. ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab.
Page 201: Text Is Not Recognized Correctly When Saving As A Searchable Pdf
❏ Originals with creases or wrinkles ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab. When you increase the Threshold, the black color area becomes larger.
Page 202: Other Scanning Problems
Scanning Stops when Scanning to PDF/Multi-TIFF ❏ When scanning using Epson Scan 2, you can continuously scan up to 999 pages in PDF format and up to 200 pages in Multi-TIFF format. When scanning using the control panel, you can continuously scan up to 50 pages in single-sided scanning using the ADF, and up to 100 pages in 2-sided scanning using the ADF and when scanning using the scanner glass.
Page 203: Problems When Sending And Receiving Faxes
❏ In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
Page 204: Cannot Send Faxes
User's Guide Solving Problems ❏ In Mac OS X, check the following. ❏ Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then make sure the printer (fax) is displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX XXXX (IP)".
Page 205: Cannot Send Faxes At A Specified Time
User's Guide Solving Problems Related Information “Sending Faxes After Confirming the Recipient's Status” on page 110 & “Sending Faxes Dialing from the External Phone Device” on page 110 & “Managing Contacts” on page 58 & “Cannot Send or Receive Faxes” on page 203 &...
Page 206: Sent Fax Quality Is Poor
User's Guide Solving Problems Related Information “Saving Received Faxes in the Inbox” on page 117 & “Saving Received Faxes on a Computer” on page 118 & “Saving Received Faxes in an External Memory Device” on page 118 & “Sending Many Pages of a Monochrome Document (Direct Send)” on page 112 &...
Page 207: Received Fax Quality Is Poor
User's Guide Solving Problems Received Fax Quality Is Poor ❏ Enable the ECM setting on the control panel. ❏ Contact the sender and ask them to send using a higher quality mode. ❏ Reprint the received fax. Select Job History from Status Menu to reprint the fax. Related Information “Basic Settings”...
Page 208: Answering Machine Cannot Answer Voice Calls
> Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting. ❏ Epson Scan 2 Click the button to open the Configuration window. Next, set the Quiet Mode on the Scan tab.
Page 209: Rear Paper Feed Slot Is Removed
User's Guide Solving Problems Rear Paper Feed Slot is Removed Reattach the rear paper feed slot by holding vertically shown as below. The Date and Time Are Incorrect Set the date and the time correctly on the control panel. After a power failure caused by a lightning strike or if the power is left off for a long time, the clock may show the wrong time.
Page 210: Forgot Your Password
User's Guide Solving Problems Forgot Your Password If you forget the administrator's password, contact Epson support. Related Information “Contacting Epson Support” on page 227 & Application Is Blocked by a Firewall (for Windows Only) Add the application to the Windows Firewall allowed program in security settings on the Control Panel.
Page 211: Appendix
User's Guide Appendix Appendix Technical Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 400×2 rows Color ink nozzles: 128×2 rows for each color Weight of Paper Plain Paper 64 to 90 g/m2 (17 to 24 lb) Thick Paper 91 to 256 g/m2 (25 to 68 lb) Envelope Envelope #10, DL, C6: 75 to 90 g/m2 (20 to 24 lb)
Page 212: Interface Specifications
User's Guide Appendix Effective Pixels 14040×20400 pixels (1200 dpi) Maximum Document Size 297×431.8 mm (11.7×17 in.) Scanning Resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output Resolution 50 to 4800, 7200, 9600 dpi (50 to 4800 dpi in 1 dpi increments.) Color Depth Color ❏...
Page 213: Network Function List
User's Guide Appendix Page Memory Up to 550 pages (when received ITU-T No.1 chart in monochrome draft mode) 2 times (with 1 minute intervals) Redial Interface RJ-11 Phone Line, RJ-11 Telephone set connection The specifications may differ by country or region. Network Function List Functions Supported...
Page 214: Wi-Fi Specifications
IPv4 Digital camera (Wi-Fi) ✓ Epson Connect IPv4 (Email Print) ✓ Google Cloud Print IPv4, IPv6 ✓ Network Scanning Epson Scan 2 IPv4, IPv6 ✓ Event Manager IPv4 ✓ Epson Connect IPv4 (Scan to Cloud) ✓ ADF (AutoReversing) ✓ Send a fax IPv4 ✓...
Page 215: Ethernet Specifications
User's Guide Appendix Complies with WPA2 standards with support for WPA/WPA2 Personal. Ethernet Specifications Standards IEEE802.3i (10BASE-T) IEEE802.3u (100BASE-TX) IEEE802.3az (Energy Efficient Ethernet) Communication Mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps Full duplex, 100Mbps Half duplex Connector RJ-45 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.
Page 216 ❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEG with the Exif Version 2.3 standard taken by digital cameras DCF...
Page 217: Dimensions
Power off: Approx. 0.45 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption ❏ For users in Belgium, power consumption when copying may vary. Check http://www.epson.be...
Page 218: Environmental Specifications
User's Guide Appendix Environmental Specifications Operation Use the printer within the range shown in the following graph. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).
Page 219: Regulatory Information
Manufacturer: Askey Computer Corporation Type: WLU6117-D69 (RoHS) This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 220: Transporting The Printer
User's Guide Appendix ❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities ❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage ❏ Government-issued revenue stamps, and securities issued according to legal procedure Exercise caution when copying the following items: ❏...
Page 221 User's Guide Appendix Caution: ❏ Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured. ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury.
Page 222 User's Guide Appendix Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Leave the maintenance box installed; otherwise ink may leak during transporting. ❏ When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature changes.
Page 223 User's Guide Appendix 7. Open the scanner unit with the document cover closed. Secure the print head to the case with tape. 8. Close the scanner unit. 9. Prepare to pack the printer as shown below.
Page 224: Accessing The External Storage Device From A Computer
User's Guide Appendix 10. Make sure to install the cap onto the ink tank securely. 11. Pack the printer in its box using the protective materials. When you use the printer again, make sure you remove the tape securing the print head. If print quality has declined the next time you print, clean and align the print head.
Page 225: Using An Email Server
User's Guide Appendix Note: If you connected the printer to the network without the software disc or Web Installer, map a memory card slot or USB port as a network drive. Open Run and enter a printer name \\XXXXX or a printer's IP address \\XXX.XXX.XXX.XXX to Open:.
Page 226: Email Server Setting Items
Contact your internet service provider to confirm the authentication method of the email server. The printer may not be able to communicate with an email server even if the authentication method is available since security may be enhanced (for example SSL communication is necessary). Visit the Epson support website for the latest information.
Page 227: Checking An Email Server Connection
Technical Support Web Site If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site.
Page 228: Help For Users In Europe
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 229: Help For Users In Thailand
Contacts for information, support, and services are: Epson Hotline Phone(Ho Chi Minh City): 84-8-823-9239 Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775 Epson Service Center 65 Truong Dinh Street, District 1, Hochiminh City, Vietnam. 29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam Help for Users in Indonesia...
Page 230 Epson Hotline Phone: 62-21-572-4350 Fax: 62-21-572-4357 Our Hotline team can help you with the following over the phone or fax: ❏ Sales enquiries and product information ❏ Technical support Epson Service Center Province Company Name Address Phone E-mail DKI JAKARTA ESS Jakarta MG.
Page 231: Help For Users In Malaysia
World Wide Web http://www.epson.com.my ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Call Centre Phone: +60 1800-8-17349 ❏ Sales enquiries and product information ❏ Product usage questions or problems...
Page 232: Help For Users In India
Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
Page 233 User's Guide Appendix Fax: +632-706-2665...

Epson L1455 User Manual

Trademarks

About this Manual

Important Instructions

Printer Basics

Network Settings

Administrator Settings

Loading Paper

Placing Originals

Inserting a Memory Card

Managing Contacts

Printing

Copying

Scanning

Faxing

Refilling Ink and Replacing Maintenance Boxes

Checking the Status of the Maintenance Box - Control Panel

Maintaining the Printer

Menu Options for Setup Mode

Network Service and Software Information

Solving Problems

Quick Links

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Summary of Contents for Epson L1455