Page 1: User Manual
Pure IP-PBX User Manual KX-TDE100 Model No. KX-TDE200 Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDE100/KX-TDE200: PMMPR Software File Version 1.0000 or later...
Page 2 This PBX supports IP communication using You can install a software-based telephone a variety of IP telephones, such as the KX-NT300 (Panasonic IP Softphone) on your computer to series with Self Labelling and/or Bluetooth make and receive calls using Internet Protocol...
Page 3 Easy Operation Built-in Simplified Voice Message If you are using a certain Panasonic telephone You can set incoming calls to be redirected that is equipped with a Navigator Key/Jog Dial to your message box to let callers leave voice and a display, it helps you to access the desired messages when you are unable to answer feature easily.
Page 4 Call Centre This PBX offers a built-in Call Centre feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension. ICD Group Customers Queuing...
Page 5 In This Manual, • The following abbreviations are used: APT → Analogue Proprietary Telephone Display PT → Proprietary Telephone with a Display DPT → Digital Proprietary Telephone IP-PT → IP Proprietary Telephone PS → Portable Station PT → Proprietary Telephone SIP Extension →...
Page 6 Notes for SIP Extension Users Before using a SIP Extension, please read the following notes. The following features are available for SIP Extension users: – Making calls – Answering calls – Holding calls – Transferring calls (You cannot go on-hook before the transferred party answers.) The available operations using feature numbers are limited.
Page 7: Important Information
UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED PANASONIC FACTORY SERVICE CENTRE. • WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION.
Page 8 Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de...
Page 9 Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre. •...
Page 10 For users in the European Union only • Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households) This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take these products to designated collection points, where they will be accepted on a free of charge basis.
Page 11 For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.
Page 12: Table Of Contents
Table of Contents Operation....................15 Before Operating the Telephones..................16 1.1.1 Before Operating the Telephones ..................16 Making Calls ........................30 1.2.1 Basic Calling ........................30 1.2.2 Easy Dialling ........................35 1.2.3 Redial ..........................39 1.2.4 When the Dialled Line is Busy or There is No Answer............40 1.2.5 Accessing the ISDN Service (ISDN Service Access) ............48 1.2.6...
Page 13 1.8.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected Line Identification Restriction [COLR]) ................132 1.8.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line Identification Restriction [CLIR])..................133 1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)...134 1.8.8 Turning on the Background Music (BGM)...............
Page 14 3.2.1 Programming Information....................212 3.2.2 Manager Programming ....................213 Customising Your System (System Programming) ........... 215 3.3.1 Programming Information....................215 3.3.2 System Programming...................... 218 Appendix ..................... 223 Troubleshooting ......................224 4.1.1 Troubleshooting.......................224 Feature Number Table ....................227 4.2.1 Feature Number Table.....................227 What is This Tone? .......................238 4.3.1 What is This Tone?......................238 Index ......................
Page 15: Operation
Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual...
Page 16: Before Operating The Telephones
• Single Line Telephone (SLT) (e.g., rotary pulse telephone) Which features are available depend on the type of telephone being used. If you are using a Panasonic REDIAL proprietary telephone with a special feature button such as or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming.
Page 17 (Appendix). Display In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features.
Page 18 1.1 Before Operating the Telephones Using a Navigator Key/Jog Dial/Volume Key The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows: Navigator Key Jog Dial...
Page 19 1.1 Before Operating the Telephones Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a Seize an outside line (One of the single line telephone. following). (CO) •...
Page 20: When You Use A Panasonic Proprietary Telephone
When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple.
Page 21 1.1 Before Operating the Telephones AUTO DIAL/STORE: PAUSE: Used for System/Personal Speed Dialling Used to insert a pause when storing a PAUSE or storing programme changes. telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.
Page 22 1.1 Before Operating the Telephones INTERCOM: Soft Buttons: Used to make or receive intercom calls. Used to select the item displayed on the bottom of the display. INTERCOM INT’ MONITOR: AUTO ANS (Auto Answer)/MUTE: Used for hands-free dialling. You can Used to receive an incoming call in MONITOR monitor the party's voice in hands-free...
Page 23 1.1 Before Operating the Telephones TRANSFER: HOLD: Used to transfer a call to another party. Used to place a call on hold. TRANSFER HOLD FLASH/RECALL: CONF (Conference): Used to disconnect the current call and Used to establish a multiple party make another call without hanging up.
Page 24 1.1 Before Operating the Telephones VOICE CALL/MUTE: Call Forwarding (FWD)/Do Not Disturb VOICE CALL Used to monitor an intercom call (DND): automatically, but it cannot be used for Used to perform Call Forwarding (FWD) MUTE hands-free conversations. It also mutes or Do Not Disturb (DND).
Page 25 1.1 Before Operating the Telephones RELEASE: Navigator Key/Jog Dial/Volume Key: RELEASE Used to disconnect the line. Used to adjust the volume and the display contrast or select desired items. Programmable Feature (PF): MODE: Located on the upper part of the Flexible Used to shift the display to access various MODE (PF)
Page 26 1.1 Before Operating the Telephones Customised Buttons If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. To customise, refer to "3.1.3 Customising the Buttons". Button Feature Used to access an idle outside line for making outside calls.
Page 27 1.1 Before Operating the Telephones Button Feature Log-in/Log-out of a specified Used to have a Log-in/Log-out button for another incoming call distribution group group. Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups. Used to transfer the longest waiting call in the queue of an incoming call Hurry-up distribution group to the overflow destination.
Page 28 1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title To call an extension (Intercom Call) PT/SLT/PS/SIP Extn. PT and SLT Operation steps extension no. The description of the icons are explained on (DSS) "Icon Descriptions".
Page 29 1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. Private IP Network Telephone Company Computer Pure IP-PBX Router KX-TDE100 KX-TDE200 Computer Batteries IP Proprietary Telephone Single Line IP Softphone Telephone Fax Machine Computer SIP (Session Initiation...
Page 30: Making Calls
1.2 Making Calls Making Calls 1.2.1 Basic Calling – Calling Another Extension – Calling an Outside Party – Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) PT/SLT/PS/SIP Extn.
Page 31 1.2 Making Calls To call an operator (Operator Call) You can call an extension or a group assigned as the operator. PT/SLT/PS/SIP Extn. Enter 9 or 0. Off-hook. • The operator call number (default) varies depending on country/area. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.
Page 32 1.2 Making Calls To select the specified outside line PT and PT/PS outside phone no. (S-CO) Off-hook. Press S-CO. Talk. Dial outside phone number. • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle.
Page 33 1.2 Making Calls • * Which type of telephone number must be entered depends on the settings of your PBX. To call with one touch PT and SLT PT/PS (NDSS) Off-hook. Press NDSS. Talk. • To start monitoring another PBX extension after customising an NDSS button, go off- hook, press the NDSS button, and go on-hook.
Page 34 1.2 Making Calls • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9". •...
Page 35: Easy Dialling
1.2 Making Calls 1.2.2 Easy Dialling This is convenient for frequently dialled phone numbers. – With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) –...
Page 36 1.2 Making Calls To dial PT/SLT/SIP Extn. AUTO DIAL personal speed STORE dialling no. Off-hook. Press AUTO DIAL Enter Dial personal speed or enter dialling number (2 digits). • A SIP Extension user cannot store personal speed dialling numbers at his/her extension. However, it is possible to use the personal speed dialling numbers that are stored in the PBX, through system programming.
Page 37 1.2 Making Calls To a Preset Number by Going Off-hook (Hot Line) You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialling. To store a phone number PT/SLT/PS desired phone no.
Page 38 1.2 Making Calls Customising Your Phone • 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook. Using a Preprogrammed Number (Quick Dialling) You can make a call simply by pressing the preprogrammed number for quick dialling. PT/SLT/PS/SIP Extn.
Page 39: Redial
1.2 Making Calls 1.2.3 Redial This is convenient when calling the same outside party again. – Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS/SIP Extn. REDIAL Off-hook. Press REDIAL or enter #. •...
Page 40: When The Dialled Line Is Busy Or There Is No Answer
1.2 Making Calls 1.2.4 When the Dialled Line is Busy or There is No Answer – Reserving a Busy Line (Automatic Callback Busy) – Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) – Sending a Call Waiting Notification (Call Waiting) –...
Page 41 1.2 Making Calls To answer the callback ringing from an idle outside line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. Dial outside phone Talk. number. • If you do not answer the callback ringing within 10 seconds, this feature will be cancelled. To cancel callback ringing (Automatic Callback Busy Cancel) PT/SLT/PS C.Tone...
Page 42 1.2 Making Calls To answer while hearing a callback ringing PT/SLT/PS Off-hook. To cancel (CCBS Cancel) PT/SLT/PS C.Tone Off-hook. Enter On-hook. • If you do not answer within a specified time period, this feature will be cancelled. • Availability of this feature depends on the ISDN service of your telephone company. Sending a Call Waiting Notification (Call Waiting) You can inform the called party that your call is waiting.
Page 43 1.2 Making Calls Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. For a called extension As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received.
Page 44 1.2 Making Calls For a called extension To check the left message and call back PT/PS While on-hook MESSAGE Off-hook. Talk. Press MESSAGE until the desired extension appears. To call back PT/SLT/PS MESSAGE Talk. Off-hook. Press MESSAGE or enter 70 and then 2. To clear message waiting indications left on your extension PT/SLT/PS your...
Page 45 1.2 Making Calls Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Message button or Message for Another Extension button. Joining an Existing Call (Executive Busy Override) The preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation.
Page 46 1.2 Making Calls • To join another conversation, you must have Executive Busy Override enabled at your extension through COS programming. • It is possible for an originating extension to leave a three-party conversation with an outside party and let the two other parties talk by simply going on-hook. •...
Page 47 1.2 Making Calls To an Extension Refusing the Call (DND Override) The preprogrammed extension can call someone who has set the DND feature. PT/SLT/PS extension no. DND Tone R.B.Tone Off-hook. Dial extension Enter 1. Talk. number. User Manual...
Page 48: Accessing The Isdn Service (Isdn Service Access)
1.2 Making Calls 1.2.5 Accessing the ISDN Service (ISDN Service Access) You can access services provided by the ISDN. To access PT/PS (If all required digits are stored.) (ISDN Service) outside line (Requires to dial service code additional digits.) (ISDN Service) (ISDN Service) Off-hook.
Page 49: Alternating The Calling Method (Alternate Calling-Ring/Voice)
1.2 Making Calls 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice) The caller can alternate the alerting method, either ring or Ring voice, when making an intercom call. Ring Hello On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.
Page 50: Calling Without Restrictions
1.2 Making Calls 1.2.7 Calling without Restrictions – Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your Calling Privileges at Another Extension (Remote COS Access) You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set.
Page 51: To Access Another Party Directly From Outside (Direct Inward System Access [Disa])
1.2 Making Calls 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension.
Page 52: To Call An Outside Party
1.2 Making Calls To call an outside party From Outside Telephone PIN: Personal Identification Number In No Security Mode DISA outside phone no. phone no. R.B.Tone & DISA message Off-hook. Dial DISA Dial outside phone phone number. number. Seize outside line before dialling outside phone number.
Page 53 1.2 Making Calls • WARNING There is a risk that fraudulent telephone calls will be made using the Outside-to- Outside Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).
Page 54: Setting Your Telephone From Another Extension Or Through Disa (Remote Setting)
1.2 Making Calls 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) You can set the following features on your telephone from another extension or through DISA. • Call Forwarding (FWD)/Do Not Disturb (DND) • Changing the Log-in/Log-out Status of Extensions •...
Page 55: Receiving Calls
1.3 Receiving Calls Receiving Calls 1.3.1 Answering Calls PT/SLT/PS/SIP Extn. Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly. ·...
Page 56: Answering Hands-Free (Hands-Free Answerback)
1.3 Receiving Calls 1.3.2 Answering Hands-free (Hands-free Answerback) You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings.
Page 57: Answering A Call Ringing At Another Telephone (Call Pickup)
1.3 Receiving Calls 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) – Answering a Call from Another Telephone (Call Pickup) – Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) Answering a Call from Another Telephone (Call Pickup) You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.
Page 58: Answering A Call Via An External Speaker (Trunk Answer From Any Station [Tafas])
1.3 Receiving Calls 1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension. Through an external speaker PT/SLT/PS While hearing a tone speaker no.
Page 59: Using The Answer/Release Button
1.3 Receiving Calls 1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.
Page 60 1.3 Receiving Calls To transfer an outside call to an extension with a one-touch operation During a conversation The called RELEASE party answers. (DSS) Press DSS. Press RELEASE. The other party is placed on hold and the destination extension is called immediately. To end a conversation During a conversation RELEASE...
Page 61: Identifying Malicious Calling Parties (Malicious Call Identification [Mcid])
1.3 Receiving Calls 1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on. To request MCID PT/SLT/PS During a conversation or when hearing a reorder tone after the calling party hangs up.
Page 62: During A Conversation
1.4 During a Conversation During a Conversation 1.4.1 Transferring a Call (Call Transfer) – Transferring to an Extension in the PBX – Transferring to an Outside Party Using the PBX Service – Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) •...
Page 63 1.4 During a Conversation During a conversation extension no. C.Tone Press Recall/ Dial Talk. On-hook. hookswitch. extension number. This step can be omitted. SIP Extn. During a conversation extension no. HOLD Dial Press HOLD. Talk. On-hook. extension number. • * Instead of going on-hook, if you press the HOLD button once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected.
Page 64: Transferring To An Outside Party Using The Pbx Service
1.4 During a Conversation • System programming is required to use the One-touch Transfer feature during a conversation with an extension. Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. PT/PS During a conversation outside TRANSFER...
Page 65 1.4 During a Conversation • * Instead of going on-hook, if you press the HOLD button once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected. •...
Page 66 1.4 During a Conversation During a conversation phone no. C.Tone Talk. On-hook. Press Recall/ Enter Dial phone number. hookswitch. This step can be omitted. • To retrieve the held call, press the TRANSFER button, Recall/hookswitch. • Even if you go on-hook while transferring a call, it is transferred. •...
Page 67: Holding A Call
1.4 During a Conversation 1.4.2 Holding a Call – Holding – Holding in a System Parking Zone (Call Park) • For users of SIP Extensions: The holding operation for SIP Extension users may differ from the steps in this section, and may vary depending on the type of telephone being used.
Page 68 1.4 During a Conversation To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) INTERCOM A confirmation tone is heard. Off-hook. Talk. Press flashing CO or INTERCOM, or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) A confirmation...
Page 69 1.4 During a Conversation • The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode Flashing green slowly: Your held call Flashing red: Another extension's held call – Exclusive Call Hold mode Flashing green moderately: Your held call Red on: Another extension's held call •...
Page 70 1.4 During a Conversation PT/PS During a conversation parking zone no. Specified TRANSFER C.Tone Auto On-hook. Press TRANSFER. Enter Enter a specified parking zone number (2 digits) or press to park at an idle parking zone automatically. If you hear a busy tone, enter another parking zone number or press again.
Page 71 1.4 During a Conversation • If a call is parked automatically, confirm the parking zone number on the display. • If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall). If an outside call is not answered within a specified time, it is automatically disconnected.
Page 72: Talking To Two Parties Alternately (Call Splitting)
1.4 During a Conversation 1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation (DSS)
Page 73 1.4 During a Conversation To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) TRANSFER TRANSFER C.Tone extension no. Press TRANSFER. Press DSS or dial the other Talk to the Press TRANSFER. On-hook. party's extension number. other party.
Page 74: Answering Call Waiting
1.4 During a Conversation 1.4.4 Answering Call Waiting – Answering Call Waiting in the PBX – Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting.
Page 75 1.4 During a Conversation While hearing a tone C.Tone Talk to the Press Recall/hookswitch. Enter new party. After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS (CO) During a conversation...
Page 76 1.4 During a Conversation 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again. PT/PS During a conversation (CO)
Page 77 1.4 During a Conversation • Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.
Page 78: Multiple Party Conversation
1.4 During a Conversation 1.4.5 Multiple Party Conversation – Adding Other Parties during a Conversation (Conference) – Leaving a Conference (Unattended Conference) – Leaving a Conference (Leaving Three-party Conference) – Letting a Third Party Join Your Call (Privacy Release) – Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—...
Page 79 1.4 During a Conversation During a conversation desired phone no. C.Tone Talk to the Press Recall/ Dial desired Press Recall/ Enter 3. hookswitch. phone number. hookswitch. new party. Seize outside line before dialling outside phone number. Talk with multiple parties. To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS...
Page 80 1.4 During a Conversation To add four or more parties to a conference PT/PS During a conversation To continue desired CONF CONF phone no. C.Tone Press CONF. Dial desired Talk. Press CONF. Talk. phone number. Seize outside line before dialling outside phone number. To add another party on hold to a conference PT/PS During a 3- to 7-party conference...
Page 81 1.4 During a Conversation During a conversation Press Recall/hookswitch. To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) (ICD Group) FLASH/ TRANSFER RECALL (PDN) Press TRANSFER once Press FLASH/RECALL.* Talk. (SDN) or twice to establish a conversation with the...
Page 82 1.4 During a Conversation Leaving a Conference (Unattended Conference) The person who originated a conference can leave the conference, and allow the other parties to continue the conversation. To leave a conference PT/PS During 3- to 7-party conference CONF Press CONF. On-hook.
Page 83 1.4 During a Conversation Leaving a Conference (Leaving Three-party Conference) The person who originated a conference with two other parties can leave the conference, and allow the other parties to continue the conversation. To leave a conference involving at least one other extension PT/SLT/PS During a three-party conference On-hook.
Page 84 1.4 During a Conversation Letting a Third Party Join Your Call (Privacy Release) You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk. To let a third party join your conversation and establish a three-party conversation PT/PS Your extension (on the outside call)
Page 85 1.4 During a Conversation PT/PS During a conversation desired TRANSFER TRANSFER phone no. C.Tone Enter Press TRANSFER. Dial desired Talk to the Press TRANSFER. phone number. new party. Seize outside line before dialling outside phone number. C.Tone Enter 3. Talk with multiple parties. During a conversation desired phone no.
Page 86 1.4 During a Conversation To complete a conversation PT/SLT/PS During a conversation On-hook. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button. User Manual...
Page 87: Mute
1.4 During a Conversation 1.4.6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel During a conversation AUTO ANS MUTE VOICE CALL...
Page 88: Letting Other People Listen To The Conversation (Off-Hook Monitor)
1.4 During a Conversation 1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset. To set/cancel During a conversation using the handset SP-PHONE Press SP-PHONE.
Page 89: Using The Headset (Headset Operation)
1.4 During a Conversation 1.4.8 Using the Headset (Headset Operation) You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset SP-PHONE Press SP-PHONE.
Page 90 1.4 During a Conversation Customising Your Phone • 3.1.2 Settings on the Programming Mode—Headset Operation Select the equipment to use. • 3.1.3 Customising the Buttons Create or edit a Headset button. User Manual...
Page 91: Using A Pdn/Sdn Button
1.5 Using a PDN/SDN Button Using a PDN/SDN Button 1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses.
Page 92 1.5 Using a PDN/SDN Button Light Pattern PDN Button Status SDN Button Status Red on A corresponding SDN extension is The corresponding PDN extension using the line. or another corresponding SDN extension is using the line. Flashing red A corresponding SDN extension is Another corresponding SDN slowly holding a call.
Page 93 1.5 Using a PDN/SDN Button Call Hold and Call Hold Retrieve You can put calls answered with a PDN or SDN button on hold normally (→ 1.4.2 Holding a Call). You can also retrieve a call held at your extension/another extension with a simple operation, regardless of the call type.
Page 94 1.5 Using a PDN/SDN Button Call Transfer Using SDN Button You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button. To transfer a call to a PDN extension PT/PS During a conversation (SDN) Talk.
Page 95: Before Leaving Your Desk
1.6 Before Leaving Your Desk Before Leaving Your Desk 1.6.1 Forwarding Calls – Forwarding Your Calls (Call Forwarding [FWD]) – FWD/DND Settings Using Fixed FWD/DND Button – Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Forwarding Your Calls (Call Forwarding [FWD]) You can have your incoming calls forwarded to a specified destination.
Page 96 1.6 Before Leaving Your Desk To set/cancel PT/SLT/PS Cancel Both Calls All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as Enter required you desire. number. For "Cancel", go on-hook directly after entering 0. destination extension no.
Page 97 1.6 Before Leaving Your Desk To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS time C.Tone Enter 713. On-hook. Off-hook. Enter time (seconds [2 digits]). To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS Both Calls ICD Group...
Page 98 1.6 Before Leaving Your Desk • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. When in FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below: When in FWD/DND Setting Mode:...
Page 99 1.6 Before Leaving Your Desk FWD/DND Settings Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) Group, to ring together with other ICD Group members for calls to the group.
Page 100 1.6 Before Leaving Your Desk • When you switch the FWD/DND status, any FWD destination that was set previously is not cleared. To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls AUTO DIAL FWD/DND STORE Intercom Calls...
Page 101 1.6 Before Leaving Your Desk • * You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as "15" or "015". To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD Group While on-hook (when in FWD/DND Setting Mode) Virtual PS 1...
Page 102 1.6 Before Leaving Your Desk Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service. – Unconditional (Call Forwarding Unconditional [CFU]) –...
Page 103 1.6 Before Leaving Your Desk To confirm the condition PT/PS outside your MSN line no. Off-hook. Enter 7 5. Enter your multiple Enter #. Enter outside line subscriber number number (3 digits). (MSN). The display shows the selected type. C.Tone Enter 1.
Page 104: Using Voice Messaging (Built-In Simplified Voice Message [Svm])
1.6 Before Leaving Your Desk 1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Your PBX can provide you with answering machine service. Your extension is assigned a message box, into which callers can leave voice messages for you. After callers reach your message box, they will hear your personal greeting message. You can record two kinds of personal greetings: a normal greeting message and a greeting message for each time mode.
Page 105 1.6 Before Leaving Your Desk Recording a Normal Greeting Message To record PT/SLT/PS C.Tone Off-hook. Enter Enter 1. Record message. Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message." AUTO DIAL A confirmation Clear tone is heard.
Page 106 1.6 Before Leaving Your Desk To clear PT/SLT/PS C.Tone Off-hook. On-hook. Enter Enter 0. Recording a Greeting Message for Each Time Mode In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night).
Page 107 1.6 Before Leaving Your Desk To play back PT/SLT/PS Night Lunch C.Tone Break Enter 2. Off-hook. Enter Enter 8. Enter the desired time mode. A confirmation Clear tone is heard. The greeting message is played back. Rerecord On-hook. Enter 0 or 1 while the greeting message is being played back.
Page 108 1.6 Before Leaving Your Desk Redirecting Your Calls to Your Message Box You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone. To set/cancel PT/SLT/PS Both Calls Cancel...
Page 109 1.6 Before Leaving Your Desk Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message. Then, you can leave a voice message for that extension. It is also possible to leave a voice message directly in the message box of a desired extension by following the steps below: To leave a voice message directly to another extension's message box...
Page 110 1.6 Before Leaving Your Desk Listening to Voice Messages Left by Callers When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The SVM Log can be viewed using the display of a PT or PS by pressing the Message button. To listen to voice messages PT/PS While on-hook...
Page 111 1.6 Before Leaving Your Desk • Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described above. The available options are as follows: Operation No. Operations To play back the voice message from the beginning To go to the next voice message To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm.)
Page 112 1.6 Before Leaving Your Desk To listen to voice messages while your display is locked PT/SLT/PS PIN: Personal Identification Number your extension PIN extension no. extension no. C.Tone & D.Tone Off-hook. Enter Dial your Enter extension PIN extension number. (max. 10 digits). If the wrong extension PIN is entered, you hear an alarm tone.
Page 113 1.6 Before Leaving Your Desk Accessing Your Message Box from an Outside Telephone You can remotely access your message box and perform any operations of the SVM feature through an outside line as if you were at your own extension. From Outside Telephone PIN: Personal Identification Number The greeting...
Page 114 1.6 Before Leaving Your Desk Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number desired extension no.
Page 115: Showing A Message On The Caller's Telephone Display (Absent Message)
Showing a Message on the Caller's Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.
Page 116 1.6 Before Leaving Your Desk • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or • The preprogrammed messages can be changed through system programming. •...
Page 117: Preventing Other People From Using Your Telephone (Extension Dial Lock)
1.6 Before Leaving Your Desk 1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) You can lock your extension so that other users cannot make unauthorised outside calls. This feature is also known as Electronic Station Lockout. To lock PT/SLT/PS C.Tone Enter 1.
Page 118 1.6 Before Leaving Your Desk • After you make an outside call, Extension Dial Lock is automatically activated again. User Manual...
Page 119: Making/Answering An Announcement
1.7 Making/Answering an Announcement Making/Answering an Announcement 1.7.1 Paging – Group Paging – Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS/SIP Extn.
Page 120 1.7 Making/Answering an Announcement • After you go on-hook, the caller can talk to the person who answers the page. User Manual...
Page 121: Answering/Denying A Paging Announcement
1.7 Making/Answering an Announcement 1.7.2 Answering/Denying a Paging Announcement To answer C.Tone Talk. Off-hook. Enter To allow/deny a paging announcement (Paging Deny) Deny C.Tone Allow Off-hook. Enter 721. Enter 1 or 0. On-hook. • The following are extensions that cannot receive a paging announcement: –...
Page 122: Making An Announcement And Having A Multiple Party Conversation (Broadcasting)
1.7 Making/Answering an Announcement 1.7.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting) You can call multiple parties assigned in the group and make a voice announcement. You can also establish a multiple party conversation with called parties. This conversation will be heard by other called parties. Called parties can listen to the announcement simply by going off-hook.
Page 123 1.7 Making/Answering an Announcement To make a conversation with a party in the group's preassigned order During an announcement CONF Press CONF. To end a conversation with a specific party During a conversation To end a conversation with a specific party (DSS) Press DSS.
Page 124 1.7 Making/Answering an Announcement For a called extension To send a notification tone to the caller and join a conversation PT/SLT/PS Called Party During an announcement (DSS) Press DSS corresponding to the caller. Wait for reply. Talk. Press Recall/ hookswitch. Caller During an announcement A notification tone...
Page 125: Setting The Telephone According To Your Needs
1.8 Setting the Telephone According to Your Needs Setting the Telephone According to Your Needs 1.8.1 Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until cancelled) at a preset time.
Page 126 1.8 Setting the Telephone According to Your Needs To stop or answer the ringback PT/SLT INTERCOM Press INTERCOM or off-hook. To confirm TRANSFER Press TRANSFER several times. • You can also confirm the Timed Reminder by using the soft button. •...
Page 127: Refusing Incoming Calls (Do Not Disturb [Dnd])
1.8 Setting the Telephone According to Your Needs 1.8.2 Refusing Incoming Calls (Do Not Disturb [DND]) – Do Not Disturb (DND) – Switching FWD/DND Status Using Fixed FWD/DND Button Do Not Disturb (DND) You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for example, when you are in a meeting or busy.
Page 128 1.8 Setting the Telephone According to Your Needs • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Red on: FWD mode Flashing red slowly: DND mode • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode.
Page 129 1.8 Setting the Telephone According to Your Needs To switch the FWD/DND status for outside calls While on-hook (when in FWD/DND Setting Mode) FWD/DND FWD/DND The current FWD/DND status for outside calls is displayed. Press the fixed Press the fixed FWD/DND FWD/DND button.
Page 130: Receiving Call Waiting (Call Waiting/Off-Hook Call Announcement [Ohca]/Whisper Ohca)
1.8 Setting the Telephone According to Your Needs 1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls]) Call Waiting Tone: a waiting tone through the built-in speaker of PT/handset of SLT.
Page 131: Displaying Your Telephone Number On The Called Party And Caller's Telephone (Calling/Connected Line Identification Presentation [Clip/Colp])
1.8 Setting the Telephone According to Your Needs 1.8.4 Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) CLIP: When making an outside call, you can present your preprogrammed telephone number to the called party. COLP: When receiving an outside call, you can present your preprogrammed telephone number to the calling party.
Page 132: Preventing Your Telephone Number Being Displayed On The Caller's Telephone (Connected Line Identification Restriction [Colr])
1.8 Setting the Telephone According to Your Needs 1.8.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected Line Identification Restriction [COLR]) When receiving an outside call, you can select whether the caller can see your telephone number or not. To show/prevent PT/SLT/PS Show...
Page 133: Preventing Your Number Being Displayed On The Called Party's Telephone (Calling Line Identification Restriction [Clir])
1.8 Setting the Telephone According to Your Needs 1.8.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line Identification Restriction [CLIR]) When making an outside call, you can select whether the called party can see your telephone number or not.
Page 134: Preventing Other People From Joining Your Conversation (Executive Busy Override Deny)
1.8 Setting the Telephone According to Your Needs 1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) PT/SLT/PS Prevent C.Tone Allow Off-hook. Enter 733. Enter 1 to prevent On-hook. or 0 to allow. • Some extensions may be prohibited from performing this feature. User Manual...
Page 135: Turning On The Background Music (Bgm)
1.8 Setting the Telephone According to Your Needs 1.8.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.
Page 136: Protecting Your Line Against Notification Tones (Data Line Security)
1.8 Setting the Telephone According to Your Needs 1.8.9 Protecting Your Line against Notification Tones (Data Line Security) You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission.
Page 137: Checking The Time Service Status
1.8 Setting the Telephone According to Your Needs 1.8.10 Checking the Time Service Status You can check the current status of the Time Service on the display. While on-hook TRANSFER (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break). •...
Page 138: Setting The Parallelled Telephone To Ring (Parallelled Telephone)
1.8 Setting the Telephone According to Your Needs 1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) In the case where a single line telephone is connected in parallel to your digital proprietary telephone, you can choose whether the parallelled single line telephone will ring to an incoming call or not.
Page 139: Using Your Ps In Parallel With A Wired Telephone (Wireless Xdp Parallel Mode)
1.8 Setting the Telephone According to Your Needs 1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS. To set extension no.
Page 140: Clearing Features Set At Your Extension (Extension Feature Clear)
1.8 Setting the Telephone According to Your Needs 1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Programme Clear. Features Default Setting Hot Line*...
Page 141: Utilising The Call Centre
1.9 Utilising the Call Centre Utilising the Call Centre 1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log- out, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.
Page 142 1.9 Utilising the Call Centre ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group Specified extension no. (Log-in/Log-out) Enter ICD Group extension number Press Log-in/Log-out. PT/PS While on-hook (Log-in/Log-out of a specified group) Press Log-in/Log-out of a specified group. To enter/leave Not Ready mode PT/SLT/PS Not Ready...
Page 143 1.9 Utilising the Call Centre • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode •...
Page 144: Monitoring And Controlling The Call Status Of An Incoming Call Distribution Group (Incoming Call Distribution Group Monitor)
1.9 Utilising the Call Centre 1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) – Monitoring the Status of Waiting Calls – Monitoring and Changing the Log-in/Log-out Status of Extensions The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group.
Page 145 1.9 Utilising the Call Centre To monitor ICD Group: Incoming Call Distribution Group Display PT ICD Group extension no. C.Tone Off-hook. Enter 739. Enter ICD Group On-hook. extension number. To clear Call Log History Display PT CLEAR Press "LOG". Press "CLEAR". •...
Page 146 1.9 Utilising the Call Centre To change the Log-in /Log-out mode Display PT (DSS) Press desired DSS. • The DSS button light shows the current status as follows: Off: The extension is not in the group. Green on: Log-in (Ready) mode Flashing green: Log-in (Not Ready) mode Red on: Log-out mode User Manual...
Page 147: Forwarding A Waiting Call (Manual Queue Redirection)
1.9 Utilising the Call Centre 1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.
Page 148: Using User-Supplied Equipment
1.10 Using User-supplied Equipment 1.10 Using User-supplied Equipment 1.10.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. –...
Page 149 1.10 Using User-supplied Equipment Opening a Door (Door Open) Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS doorphone no. C.Tone Enter doorphone Enter On-hook. Off-hook. number (2 digits). From any extension while talking to the doorphone PT/SLT/PS C.Tone Enter 5.
Page 150: If An External Relay Is Connected
1.10 Using User-supplied Equipment 1.10.2 If an External Relay is Connected Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS relay no. C.Tone Enter Enter relay number On-hook. Off-hook. (2 digits). •...
Page 151: If An External Sensor Is Connected
1.10 Using User-supplied Equipment 1.10.3 If an External Sensor is Connected Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX. To answer a sensor call PT/SLT/PS D.Tone Off-hook. On-hook. • If you do not answer a sensor call within a specified time period, the sensor call will stop. User Manual...
Page 152: If A Host Pbx Is Connected
1.10 Using User-supplied Equipment 1.10.4 If a Host PBX is Connected – Accessing External Services (External Feature Access [EFA]) Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.
Page 153: If A Voice Processing System Is Connected
You or an outside party can access the Voice Processing System from a telephone. – Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVP/KX-TVS series) using digital integration, the following features are also available: –...
Page 154 1.10 Using User-supplied Equipment To transfer a call to a mailbox PT/PS During a conversation (DSS) (Voice Mail Transfer) desired extension no. Press Voice Mail Press DSS or dial desired extension number. Transfer. To listen to messages PT/SLT/PS MESSAGE voice mail floating extension no.
Page 155 1.10 Using User-supplied Equipment Screening Calls (Live Call Screening [LCS]) While a caller is leaving a message in your mailbox, you can monitor the call without answering. If you so desire, you can answer the call while monitoring. There are two methods available (Default: Hands-free mode).
Page 156 1.10 Using User-supplied Equipment Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring SP-PHONE MONITOR (Live Call No operation Screening) Press SP-PHONE, MONITOR or Live Call Off-hook.
Page 157 1.10 Using User-supplied Equipment Recording a Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox (Two-way Record) PT/PS During a conversation To stop recording, press this button again.
Page 158 1.10 Using User-supplied Equipment • Note: When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch Two-way Transfer button.
Page 159: Administrative Features
1.11 Administrative Features 1.11 Administrative Features 1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out status of each guest room extension. When the hotel operator presses a flexible button assigned as "Check-in"...
Page 160 1.11 Administrative Features • After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside calls from the room extension. (Refer to "2.1.1 Extension Control".) • After check-in, all billing data previously charged to the extension will be cleared automatically.
Page 161 1.11 Administrative Features To record/edit room charges and check out a room with/without printing an invoice Display PT While on-hook ENTER extension no. minibar charge (Check-out) (DSS) Press Check-out. Dial extension number and then press Enter minibar charge. Press Down. "ENTER", or press desired DSS.
Page 162 1.11 Administrative Features • After check-out, Remote Extension Dial Lock is activated, and outside calls from the room extension are restricted. (Refer to "2.1.1 Extension Control".) • After check-out, wake-up call and Call Log information for the room extension are cleared automatically.
Page 163 1.11 Administrative Features Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) The hotel operator can remotely set or cancel a Timed Reminder to a room extension. This allows guests to request wake-up calls without having to program the extension themselves. The hotel operator can also confirm the current Timed Reminder setting for a room extension.
Page 164 1.11 Administrative Features To confirm Display PT extension no. (DSS) Off-hook. Enter Enter 2. Dial extension number or press desired DSS. The display shows Timed Reminder information. C.Tone On-hook. • Timed Reminder can also be set from the room extension. (For information about setting Timed Reminder, refer to "1.8.1 Setting the Alarm (Timed Reminder)".) The most recent setting will be valid no matter which extension made the setting.
Page 165: Recording Information Using Preprogrammed Messages (Printing Message)
1.11 Administrative Features 1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX. For example, it is possible to use this feature as a time card by selecting preprogrammed "sign in"...
Page 166: Exchanging The Settings Between Extensions
1.12 Exchanging the Settings between Extensions 1.12 Exchanging the Settings between Extensions 1.12.1 Walking Extension You can exchange the settings set at another extension with your own settings. This allows you to use your own settings, including your extension number, on another person's extension. Settings such as extension number and One-touch Dialling memory are available at the new extension.
Page 167: Enhanced Walking Extension
1.12 Exchanging the Settings between Extensions 1.12.2 Enhanced Walking Extension In addition to exchanging the settings between extensions (Walking Extension), you can change the status of your extension to "Service-in" or "Service-out" (Enhanced Walking Extension). Service-in: An extension is in use (normal status). Service-out: Extension Dial Lock (→...
Page 168 1.12 Exchanging the Settings between Extensions When two users share one telephone User A Extn. No. 101 Extn. No. 101 Extn. No. 101 Service-out Service-in Service-out Service-out Extension Service-in Service-out Service-in Status User B Extn. No. 102 Extn. No. 102 Extn.
Page 169: Using A Display Proprietary Telephone
1.13 Using a Display Proprietary Telephone 1.13 Using a Display Proprietary Telephone 1.13.1 Using the Call Log This is available for display proprietary telephones and portable stations. – Calling with the Incoming Call Log – Calling with the Outgoing Call Log Calling with the Incoming Call Log When you receive an outside call or an external sensor call, call information is recorded automatically in the incoming call log.
Page 170 1.13 Using a Display Proprietary Telephone To clear the log information Display PT While confirming the log information (Call Log) TRANSFER Press TRANSFER. Press Call Log, or Up or Down until desired party appears. To call Display PT While confirming the log information (Call Log) Off-hook.
Page 171 1.13 Using a Display Proprietary Telephone • The Call Log button light shows the current status as follows: Off: No incoming call. Or you have already viewed the call log. Red on: You have missed calls to view. • If your call is answered by another extension, the caller's information is recorded on the displays of both your extension and the answering extension.
Page 172 1.13 Using a Display Proprietary Telephone To store the caller's information in personal speed dialling Display PT When the desired party is displayed AUTO DIAL STORE Press STORE. • You can lock your call log display by using an extension PIN (Personal Identification Number), so that you can prohibit access to your logged information (Display Lock).
Page 173: Using The Directories
1.13 Using a Display Proprietary Telephone 1.13.2 Using the Directories You can call using the directories (Personal Speed Dialling Directory, System Speed Dialling Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replaced with the caller's information.
Page 174: Storing Names And Numbers
1.13 Using a Display Proprietary Telephone Storing Names and Numbers To store a Personal Speed Dialling Directory item Display PT While on-hook PROGRAM name phone no. AUTO DIAL PAUSE AUTO DIAL STORE STORE Press PROGRAM Enter phone number Enter name Press ENTER Press ENTER or PAUSE.
Page 175: Entering Characters
1.13 Using a Display Proprietary Telephone Entering Characters You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed. Table 1 (Standard mode) User Manual...
Page 176 1.13 Using a Display Proprietary Telephone Table 1 (Standard mode for RU model) User Manual...
Page 177 1.13 Using a Display Proprietary Telephone Table 2 (Option mode) User Manual...
Page 178 1.13 Using a Display Proprietary Telephone Table 2 (Option mode for CE model) User Manual...
Page 179 1.13 Using a Display Proprietary Telephone Table 2 (Option mode for GR model) User Manual...
Page 180 1.13 Using a Display Proprietary Telephone Table 2 (Option mode for RU model) User Manual...
Page 181: Accessing System Features (System Feature Access)
1.13 Using a Display Proprietary Telephone 1.13.3 Accessing System Features (System Feature Access) You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature KX-NT300/KX-T7600 While on-hook Press Right Press ENTER. Press Up or Down four times.
Page 182: Using An Ip Proprietary Telephone
1.14 Using an IP Proprietary Telephone 1.14 Using an IP Proprietary Telephone 1.14.1 Self Labelling (KX-NT366 only) The KX-NT366 IP-PT has 12 flexible buttons, and a Page 4 display for each button to show what feature, telephone Page 3 number or extension number is assigned to it. The display Page 1 Page 2 can also be switched to show 3 other sets (Pages) of 12...
Page 183: Manager Operation
Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX. User Manual...
Page 184: Control Features
2.1 Control Features Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. – Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Dial Lock) This feature is also known as Remote Station Lock Control. PT/SLT/PS Unlock extension no.
Page 185: Time Service Mode Control
2.1 Control Features 2.1.2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or Night). There are two methods (Automatic or Manual) of changing the time modes. Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually.
Page 186 2.1 Control Features • Besides the time mode, there is Holiday mode. It can change mode once on a specified date. • The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode Red on: Night mode Flashing red: Holiday mode...
Page 187: Restriction Level Control (Dial Tone Transfer)
2.1 Control Features 2.1.3 Restriction Level Control (Dial Tone Transfer) The manager extension can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction/ C.Tone Call Barring) On-hook. Press Toll Restriction/ Call Barring.
Page 188: Turning On The External Background Music (Bgm)
2.1 Control Features 2.1.4 Turning on the External Background Music (BGM) The manager extension can select and broadcast background music in the office through external speakers. To select and start/stop the background music PT/SLT/PS external BGM no. pager no. C.Tone Enter external Enter BGM number Enter...
Page 189: Recording Outgoing Messages (Ogm)
2.1 Control Features 2.1.5 Recording Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: DISA message: Used to greet and guide callers so that they access an extension user group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group.
Page 190 2.1 Control Features To record from an external BGM (MOH) port BGM port OGM floating extension no. Progress Tone & Off-hook. Enter Enter 3. BGM port Enter OGM floating Enter C.Tone extension number. number (1 digit). AUTO DIAL You hear The message CONF the message.
Page 191: Allowing Users To Seize An Unavailable Outside Line (Trunk Busy Out)
2.1 Control Features 2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) When a problem is found on a certain outside line, the PBX automatically makes it unavailable for use temporarily. The manager can manually enable the outside line and allow users to use it again. To re-enable an outside line PT/SLT/PS outside line no.
Page 192: Releasing Network Direct Station Selection (Ndss) Monitor
2.1 Control Features 2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor NDSS buttons can be customised on any extension connected to your PBX. An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network.
Page 193: Customising Your Phone & System
Section 3 Customising Your Phone & System This chapter shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. User Manual...
Page 194: Customising Your Phone (Personal Programming)
3.1 Customising Your Phone (Personal Programming) Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs. – Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) •...
Page 195 3.1 Customising Your Phone (Personal Programming) To cancel PT/SLT/PS PIN: Personal Identification Number stored extension PIN C.Tone Enter 0. Enter stored Off-hook. Enter 799. extension PIN. On-hook. • WARNING There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN).
Page 196: Settings On The Programming Mode
3.1 Customising Your Phone (Personal Programming) 3.1.2 Settings on the Programming Mode You can programme features using the programming mode. – Setting Features – Clearing Features • To exit at any time, lift the handset. • To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. Setting Features The default settings are shown in bold letters.
Page 197 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input English 2nd Language Display Language Selection Which display language do you 3rd Language prefer? 4th Language 5th Language No—Manual (The display keeps showing all of the outside caller's information unless you Display Switching Mode change it to the call duration Would you like the call duration...
Page 198 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input Calling/Connected Line Caller ID assigned to your Identification Presentation extension (CLIP/COLP) Which number should be Caller ID assigned on the outside displayed on the called and line being used calling party's telephone? No line An idle outside line...
Page 199 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input No—The telephone will not Parallelled Telephone* ring. Should the single line telephone in parallel ring? Yes—The telephone will ring. Forced Answerback No—Disable Selection* Do you prefer to answer a call without going off-hook Yes—Enable regardless of the AUTO ANS...
Page 200 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input No—Off Absent Message Yes—Shows the selected message no. (1–8) Would you like to show a message. message on the caller's telephone display? Yes—Shows your personal message. Personal Absent Message message (max.
Page 201 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input Paging Deny* No—Allow Would you like to prohibit paging announcements? Yes—Deny Key Pad Tone Set* No—Off Do you prefer to hear the key pad tone? Yes—On Background Music (BGM)* No—Off Do you want background music through your telephone...
Page 202 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input extension PIN Display Lock* (max. 10 digits) + To prevent other people from To unlock seeing your personal speed dialling directory, call log, SVM extension PIN log, and from playing back the (max.
Page 203 3.1 Customising Your Phone (Personal Programming) To store the names and numbers in personal speed dialling PROGRAM personal speed dialling no. AUTO DIAL PAUSE STORE Enter personal speed Enter 10 and then press ENTER. Press PROGRAM dialling number (2 digits). Or press STORE.
Page 204 3.1 Customising Your Phone (Personal Programming) To edit the names and numbers of personal speed dialling PROGRAM personal speed dialling no. AUTO DIAL PAUSE STORE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed or PAUSE. Or press STORE. dialling number (2 digits).
Page 205 3.1 Customising Your Phone (Personal Programming) Clearing Features You can clear or change to features as follows: Features Default Setting Display Switching Mode Automatic Hot Line Calling Line Identification Restriction (CLIR) Allow Calling/Connected Line Identification Presentation (CLIP/COLP) Caller ID assigned on your extension Preferred Line Assignment—Outgoing Intercom Preferred Line Assignment—Incoming...
Page 206 3.1 Customising Your Phone (Personal Programming) To set PROGRAM PROGRAM AUTO DIAL AUTO DIAL PAUSE PAUSE STORE STORE Press PROGRAM Enter ##. Press ENTER Press ENTER Press PROGRAM or PAUSE. or STORE. or STORE. or PAUSE. • If you do not desire that the Call Waiting, FWD/DND or Hot Line to be cleared by this feature, please ask your dealer.
Page 207: Customising The Buttons
3.1 Customising Your Phone (Personal Programming) 3.1.3 Customising the Buttons You can customise the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons. •...
Page 208 3.1 Customising Your Phone (Personal Programming) Button Programming Input Group FWD—Both calls + Incoming call distribution group extension no. Group FWD—Outside calls + Incoming call distribution group extension no. Group FWD—Intercom calls + Incoming call distribution group extension no. Account Conference Terminate External Feature Access (EFA)
Page 209 3.1 Customising Your Phone (Personal Programming) Button Programming Input Connected Line Identification Restriction (COLR) ISDN-Hold Headset* Time Service Switching Mode (+ Tenant no.) (Automatic/Manual) Network Direct Station Selection + Another PBX extension no. (NDSS)* Primary Directory Number (PDN) Secondary Directory Number (SDN) + Extension no.
Page 210 3.1 Customising Your Phone (Personal Programming) • " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party's number, you should first store a line access number.
Page 211 3.1 Customising Your Phone (Personal Programming) To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only) To continue (CO) (CO) (ICD Group) (ICD Group) PROGRAM PROGRAM tone type no. (PDN) (PDN) R.Tone AUTO DIAL (SDN)
Page 212: Manager Programming
Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-NT343, KX-NT346, KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) WARNING •...
Page 213: Manager Programming
3.2 Manager Programming 3.2.2 Manager Programming Changing Call Charges and Extension Control To enter the programming mode To programme To exit PROGRAM To continue PROGRAM manager password programming HOLD PAUSE PAUSE input Follow Press Press PROGRAM Enter Enter manager Press PROGRAM programming HOLD.
Page 214 3.2 Manager Programming Item Programming Input Clearing the PIN and PIN lock for verification + Verification code + codes. + Verification code + PIN (max. 10 digits) + Setting the verification code PIN. • WARNING There is a risk that fraudulent telephone calls will be made if a third party discovers your password (verification code PIN).
Page 215: Customising Your System (System Programming)
Extension number and name [003]/[004] Available Extension The extension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-NT343, KX-NT346, KX-T7636) System Password To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234) WARNING •...
Page 216: Fixed Buttons
3.3 Customising Your System (System Programming) Icon Descriptions Fixed Buttons Function KX-T7200/KX-T7400/ KX-NT300 KX-NT136/KX-T7600 KX-T7500 REDIAL PREVIOUS (PREV) NEXT SP-PHONE FWD/DND CONF AUTO DIAL STORE (ENTER) STORE Back to Previous Menu — (CANCEL) SHIFT SHIFT SHIFT SHIFT PAUSE PAUSE PROGRAM PROGRAM PAUSE HOLD...
Page 217 3.3 Customising Your System (System Programming) Procedure The basic steps are shown below. Entering the programming mode PROGRAM system password PAUSE Enter Enter system password. Press PROGRAM or PAUSE. Programming You can enter each programme number (3 digits). • To exit the programming mode at any time, lift the handset. Exiting the mode PROGRAM PAUSE...
Page 218: System Programming
3.3 Customising Your System (System Programming) 3.3.2 System Programming Date & Time [000] The proprietary telephones display the current date and time while on-hook. [In 12-hour Format] date year SELECT Enter 000. (AUTO ANS/MUTE, MESSAGE) Press ENTER. Enter year Press SELECT Press Right.
Page 219 3.3 Customising Your System (System Programming) • After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps. • The clock starts immediately after the ENTER button is pressed. •...
Page 220 3.3 Customising Your System (System Programming) System Speed Dialling Name [002] You can store the name associated with the speed dialling number. These names are displayed when making calls using the display operation. To enter characters, refer to "Entering Characters". To end system speed name...
Page 221 3.3 Customising Your System (System Programming) Extension Name [004] You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to "Entering Characters".
Page 222 3.3 Customising Your System (System Programming) User Manual...
Page 223: Appendix
Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. User Manual...
Page 224: Troubleshooting
4.1 Troubleshooting Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when • The telephone is locked. buttons are pressed.
Page 225 4.1 Troubleshooting Problem Remedy My proprietary telephone does not have • Some models do not have the feature button. a feature button. Change a flexible button to the desired button. 3.1.3 Customising the Buttons) Enter the specified feature number instead of the feature button.
Page 226 4.1 Troubleshooting Problem Remedy I cannot send a call waiting tone to the • The other party has not set the Call Waiting dialled extension. feature. Sending a Call Waiting Notification (Call Waiting), 1.4.4 Answering Call Waiting, 1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)) •...
Page 227: Feature Number Table
4.2 Feature Number Table Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default Feature (While dial tone is heard) Additional digits/buttons...
Page 228 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.2.4 When the Dialled Line is Busy or There is No Answer To cancel callback ringing (Automatic Callback Busy Cancel)/To cancel (CCBS Cancel) Leaving a Message Waiting Indication/ Calling Back the Caller Who Left an Indication (Message Waiting) For a caller...
Page 229 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup) – Group group no. (2 digits) – Directed extension no.
Page 230 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.4.4 Answering Call Waiting Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company 1.4.5 Multiple Party Conversation Adding a Third Party during a Conversation phone no.
Page 231 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) – To set outside line no. + # + multiple subscriber no. + # + 2 (Unconditional)/3 (Busy)/4 (No Reply) + phone no.
Page 232 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.6.3 Showing a Message on the Caller's Telephone Display (Absent Message) – To set 1–9 (+ parameter) + # – To cancel 1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) –...
Page 233 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.8.4 Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) – Public – Your extension 1.8.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected Line Identification Restriction [COLR])
Page 234 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) – To set 1 + paired wired extension no. – To cancel 1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear) 1.9.1 Leaving an Incoming Call Distribution...
Page 235 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.10.5 If a Voice Processing System is Connected Call Forwarding to Voice Mail (Voice Mail Integration) – Both Calls 0 (Cancel)/ – Outside Calls 2 (All Calls)/ –...
Page 236 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 2.1.2 Time Service Mode Control – Day/Night/Lunch/Break 0/1/2/3 2.1.4 Turning on the External Background Music (BGM) – To start external pager no. (1 digit)/ + BGM no. (1 digit) –...
Page 237 4.2 Feature Number Table Feature (While busy, DND or call tone is heard) Default 1.2.4 When the Dialled Line is Busy or There is No Answer Sending a Call Waiting Notification (Call Waiting) To an Extension Refusing the Call (DND Override) Joining an Existing Call (Executive Busy Override) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting)
Page 238: What Is This Tone
4.3 What is This Tone? What is This Tone? 4.3.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1...
Page 239 4.3 What is This Tone? Tone 2 • When there are messages that have previously been listened to and no new messages recorded by the SVM feature • When any of the following features are set: • Absent Message • Background Music •...
Page 240 4.3 What is This Tone? When you make calls Busy Tone Reorder Tone The outside line you tried to seize is not assigned or denied. Ringback Tones Tone 1 Tone 2 Do Not Disturb (DND) Tone The dialled extension is refusing incoming calls.
Page 241 4.3 What is This Tone? Tone 2 Before receiving a page through an external speaker Tone 3 Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker Tone 4 Establishing or leaving a...
Page 242 4.3 What is This Tone? User Manual...
Page 243: Index
Index User Manual...
Page 244 Index Call Park (Automatic Park Zone) Button 26, 208 Call Park Button 26, 208 Absent Message 115, 200, 232 Call Park Retrieve Accessing System Features (System Feature Access) Call Pickup Accessing the ISDN Service (ISDN Service Access) Call Pickup Deny 57, 229 Account Button 26, 208...
Page 245 Index CLIR —> Calling Line Identification Restriction Extension Dial Lock 117, 201, 232 COLP —> Connected Line Identification Presentation Extension Feature Clear 140, 234 COLR —> Connected Line Identification Restriction Extension Name [004] Completion of Calls to Busy Subscriber (CCBS) 41, 237 Extension Number [003] CONF (Conference) Button...
Page 246 Index Incoming Call Distribution Group Monitor 144, 234 Multiple Party Conversation 78, 122 Incoming Call Distribution Group, Extension Status Mute Incoming Call Distribution Group, Forwarding Calls Incoming Call Distribution Group, Leaving Incoming Call Distribution Group, Monitoring and Controlling Names and Numbers, Storing Incoming Call Distribution Group, Waiting Call Status Navigator Key 18, 25...
Page 247 Index Purchase Information System Programming, Icon Descriptions System Speed Dialling 36, 227 System Speed Dialling Name [002] System Speed Dialling Number [001] Quick Dialling TAFAS —> Trunk Answer From Any Station Redial Talking to Two Parties Alternately (Call Splitting) Redial Button Telephone Number, Hiding 132, 133 Refusing Incoming Calls (Do Not Disturb [DND])
Page 248 Index Walking COS Walking Extension 166, 235 Walking Extension, Enhanced 167, 235 Walking Station —> Walking Extension 166, 235 Warning Tone When the Dialled Line is Busy or There is No Answer Whisper OHCA 130, 232 Wireless XDP Parallel Mode 139, 234 Wrap-up Wrap-up Button...
Page 249 Index User Manual...
Page 250 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. 2007 Panasonic Communications Co., Ltd. All Rights Reserved.

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Panasonic KX-TDE100 User Manual

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3 Customising Your Phone & System

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